Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,758 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like this and am using it alot. I'm disappointed and didn't realise that you can't fit a whole chicken and do roast potatoes at the same time. So a whole roast dinner can't be done in it, not with a whole chicken anyway. Everything I have cooked in it so far has been lovely”

Helpful Report

Posted 3 years ago

Hi Lorraine, Thanks for your kind words about your Tower Air Fryer. Our Air Fryers are available in a number of sizes to meet everyone's requirements. We were pleased to read about the delicious meals you have cooked in your Air Fryer. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Still waiting for a reply from tower on a missing item in the delivery”

Helpful Report

Posted 3 years ago

Hi Roger Thanks for taking the time to contact us. As you can appreciate with the vast interest in our energy saving products such as Air Fryers, we are experiencing unprecedented levels of enquiries within our Customer Services Team. Our Team is working hard to respond to our customers messages, and I can confirm one of the team will be in contact with you within the next 24 hours in a bid to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“The air fryer is everything I thought it would be , cooks quickly and efficiently . The only issue with the purchase was the fact that this company uses EVRI as their delivery service , it took 14 days for product to arrive even with the tracking provided it was hard to know when to expect delivery . I did check on the website before purchase to see how the product would arrive and nowhere did it mention EVRI .”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments about your order and delivery experience. I was pleased to read that your Air Fryer is delivering such positive results regarding the cooking. Please accept my apologies for the delivery experience by our courier partners. rest assured we do hold close links with our courier partners and your feedback has been forwarded to them. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Overall happy, however your delivery service was very poor. I raised the issue to yourselves and was advised to raise the complaint with Evri which I did on their feedback mail. Haven't heard anything yet ( surprise, surprise!) Regards Paul”

Helpful Report

Posted 3 years ago

Hi Paul, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. I was sorry to read that your delivery experience was not as expected. Rest assured we hold close links with our courier partners and will address your issues with them. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“So glad I waited to get this the only thing I don't like is the door handle marks dead easy so the sliver has come away after only a week you would think for the money ur paying it would be alot better and doing the rotisserie chicken is abit tricky but I still think it is worth the money and u get lots of accessories with it”

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Posted 3 years ago

“It's good!”

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Posted 3 years ago

“Great for the price. Very quick ideal for one person, food can dry out.”

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Posted 3 years ago

“I have just unpacked my air fryer, not yet summoned up courage to use it. Have attempted to read instruction book and it’s virtually impossible to read! Tiny, extremely faint print, most odd and not all helpful. This is why I have not attempted to use the air fryer as trying to work it outmyself, as even with my magnifyer reading glasses, still struggling👎 Somewhat disappointed although the machine looks fab.”

Helpful Report

Posted 3 years ago

Hi Sue, Thanks for your kind words about your Tower Air Fryer. I was sorry to read about the difficulties you have experienced with your Instruction Manual. One of my Customer Services Team will be contacting you within the next 24 hours to see how we can help. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased on Sunday does the job but I feel the fresh chip recipes needs to be more, I have had a rotary air fryer before which was great for home made chips (no need to par boil) didn’t realise I had to with this model, will persevere with online recipes”

Helpful Report

Posted 3 years ago

Hi Ian, Thanks for taking the time to leave your comments about your Tower Air Fryer. I was delighted to read your comments and indeed your suggestions for how we can improve our products and services. Rest assured our Customer Services Team are readily available should you have any further enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with product”

Helpful Report

Posted 3 years ago

Hello Flora, Thanks for taking the time to leave your comments about your Tower Air Fryer. I was pleased to read how happy you were with your product. Rest assured should you have any enquiries our Customer Services Team are readily available to help. Keith - Group Customer Services Manager

Posted 3 years ago

“Only got today but it is a taste sensation …. fab takes less time to cook and clean”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your positive comments about your Tower Air Fryer. I was delighted to read the initial results were great. With best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I loved my Tower Air fryer, model no TI7025, and recommended it to all. As a single pensioner (82 year) I did not use it very much and was very careful to keep it clean etc. So, was using it last week, 8/11/22, when it just stopped working, ! ! let it cool down then tried it again, nothing, i then tested the fuse, fuse fine. I now have a pristine new looking air fryer that DOES NOT WORK. whilst I have given 4 stars initially, i now reduce it to 1.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer I was surprised to read your comments especially as we have had no previous communications from you. One of our Customer Services Team will be in touch within the next 24 hours to understand your enquiry further. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought the 11 litre 5 in 1 digital air fryer T17039 from very 3 weeks ago. Loving the air fryer, hardly use my oven now. Only problem is the interior light does not work now. Can u advise how to replace this”

Helpful Report

Posted 3 years ago

Hi Lesley, Thanks for your review about your Tower Air Fryer. I was delighted to read how you are loving your new product. Within your review you raised a question about the interior light - I have arranged for one of my Leadership Team to contact you within the next 24 hours in a bid to resolve this issue. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“First impressions with 1.5kg chicken and roasts… tasty chicken with crispy roasties cooked on guideline settings excellent. Instructions easy to follow. Easy to clean when finished up!”

Helpful Report

Posted 3 years ago

Hi It was great to read how your first use of your Tower Air Fryer went well. Rest assured our Customer Services Team are available if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Nice product but instructions almost wholly centred around cooking meat.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower Air Fryer. It was great to see your Air Fryer making a great addition to your kitchen. Thanks for your comments about the Instruction Manual - we love hearing from our customers as to how we can improve and develop pour services. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Good little efficient oven. Shelves don't fit well too tight on the width. Needs on or off light switch. Could do with a bell to tell you when it switches off like a microwave. Control knobs need white marker.”

Helpful Report

Posted 3 years ago

Hi Tony, Thanks for taking the time to leave your comments about your Tower Air Fryer. It's great that you've recommended some improvements to meet your personal requirements. rest assured these have been noted. Should you have any further enquiries our Customer Services Team are readily available to help. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Great product love it”

Helpful Report

Posted 3 years ago

Hello Many thanks for taking the time to leave your review about your Tower product. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“A very well made & presented kettle which seems to be efficient in terms of the time it takes to boil.”

Helpful Report

Posted 3 years ago

Hi It was lovely to read your review about your Tower kettle. Here at Tower, we take great pride in our products as well as the supporting Customer Service we provide so if you have any enquiries please do get in touch. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Just purchased a Tower 7 litre air fryer as a replacement for my Utan air fryer. Loving the new air fryer and the view window that it has.”

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Posted 3 years ago

Hi It was wonderful to read your 5-star review about your Tower Air Fryer. We love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent quality product producing good results. Would have appreciated a more comprehensive list of recommended cooking times.”

Helpful Report

Posted 3 years ago

Hello, It was great to read your review about the use of your Tower Air Fryer. Here at Tower, we love hearing our customers recommendations and suggestions about how to improve our products and services. Thanks for your recommendation about the recipes and cooking times. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,758 reviews