Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works like a dream worth the price .Could be packed a little better but no damage”

Helpful Report

Posted 3 years ago

Hi Joseph, Thanks for your valuable review about the receipt of your Tower Air Fryer. I was delighted to read that your Air Fryer is working well. Here at Tower we love hearing from our customers regarding how we can improve our products and services and your comments about the packaging have been forwarded to the relevant area. It only leaves me to apologise for any inconvenience caused - should you have any queries our Customer Services Team will be pleased to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

“It's brilliant for evenly cooked chips nice and crispy only problem is latch comes open to easily whilst cooking”

Helpful Report

Posted 3 years ago

Hi Richard, Thanks for choosing Tower for the purchase of your Air Fryer. Rest assured all of our products are supported by a warranty so if there are any issues please feel to get in touch. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Dissappinted with their communication Ordered a product on their website which stated next day delivery So ordered and paid Here we are next day and nothing Email sent asking about delivery got auto reply saying we will answer email in 3 working days So not impressed so far”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your recent delivery experience. As part of our customer engagement strategy we always review our customers comments and respond accordingly. Having had the opportunity to review your enquiry I can confirm your order was placed after the next day delivery cut off time. As a result of this your order was processed the following day and as delivered to you within 24 hours. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“At first I thought it was a bit small but I have found it ample cooking for two, poss plus 1 child at a push. It is quick, the digital controls are easy and having a timer cuts out a bit of stress. Recipe book essential to get started. I'd like a couple of improvements. The rotisserie spindle is very fiddly, especially when food is hot and the little wing nuts almost sure to get lost. The kebab skewers are a good idea but a nightmare in practice, need redesign. I have a notion to abandon one end and tie a piece of string to hold the circle but haven't tested that yet. Rotisserie chicken and bacon were both great. Chips not as good as trad method but handy I guess. One big bonus, it is very easy to clean. On the whole I think it will make a good addition to the kitchen and I will continue to use it. 4 stars, could be 5 with a few improvements.”

Helpful Report

Posted 3 years ago

Hi Josephine, Thanks for your very in-depth review of your Tower Air Fryer. We love hearing our customer's comments about our products and services. Many thanks for the valuable suggestions on how our Air Fryer could improve - these will be forwarded to the appropriate department within Tower. With best wishes, Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely love my 10-IN-1 Tower Air Fryer. Trying to register my appliance for the extended guarantee but your website isn’t working. Please advise thanks”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about registering the warranty for your Tower Air Fryer. I was sorry to learn of the difficulties you experience and can confirm our Warranty Registration Portal is now fully operational. To ensure safe receipt of your warranty registration one of my team will be in contact with you shortly. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought a Tower Vortex air fryer, great machine, the instruction booklet is very poor almost as good as useless, very scant details, some of the expressions are not explained leaving you to guess, other explanations are sadly vague or non existent. I have no doubt the person who wrote it knew what they were on about, but made no effort at all to give consideration to the customers going to buy the machine. Come on TOWER you can do better than this.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about our Tower Air Fryer. As a result of your comments about the supporting Instruction Manual one of my Customer Services Team have been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Well, my initial impression was how easy it is to operate. I was impressed with cooking time and how cool it looks. I like the integrated soft touch control panel. I’m surprised it didn’t come with a chip basket as other models do. But for the money, a great buy”

Helpful Report

Posted 3 years ago

Hi Richie, Thanks for your review of your Tower Air Fryer. I was pleased to read how easy you are finding it to operate. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Love our new Tower 4.3 l Air Fryer, but already we want a bigger one! It’s perfect for two people and makes brilliant chips, roast potatoes, meat balls, and we even cooked a delicious whole small chicken in it . Saves a lot of electricity too. We haven’t used our big oven since we got the air fryer. Air fryer isn’t a good name though because it cooks everything not just fried food. Perhaps it should be rechristened Tower Vortex EcoOven.”

Helpful Report

Posted 3 years ago

Hi Patricia, Thanks for leaving your wonderful review about your Tower Air Fryer - or as you suggest your 'Tower EcoOven'. We love our Air Fryers too and we were delighted to read about the delicious meals you have made. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“We have just bought this air fryer on the recommendation of a friend as the think it is great.”

Helpful Report

Posted 3 years ago

Hi Thanks for choosing Tower for the purchase of your Air Fryer. We love to read how our products are recommended by family and friends. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with the fast delivery and impressed with air fryer, I have just one complaint why can’t I print my free recipe book off as I can’t see it very well on my phone, which is very frustrating.”

Helpful Report

Posted 3 years ago

Hi Linda, Thanks for your valuable comments about your Tower Air Fryer. I was sorry to learn about the issues with your Recipe Book. One of my Customer Services Leadership Team will be in contact with you within the next 24 hours to help with your enquiry. In the meantime please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“It's affordable and delivery was swift.”

Helpful Report

Posted 3 years ago

Hi I was delighted to read how our courier partners delivered your Tower parcel quickly. Our courier partners do a wonderful job ensuring our customers receive their parcels on time. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Received today great product easy to use very good..”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review about your Tower product. We hope you visit our Tower Website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Size of the compact air fryer just right for me being single. Cooked 2 chicken thighs in 30mins.”

Helpful Report

Posted 3 years ago

Hi Ian, Thanks for your valuable comments and for choosing Tower for your purchase. I was delighted to read your product is the ideal size for you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Is it meant to be very noisy??”

Helpful Report

Posted 3 years ago

Hi Ellie, Thanks for your enquiry with your Tower product. I have arranged for one of my Customer Services Team to write to you today to understand further your enquiry as well asto resolve it fully. We look forward to hearing from you. Keith - Group Customer Services Manager

Posted 3 years ago

“I purchased my tower air fryer T17061BLK on 20.08.2022, I haven’t even registered for guarantee yet and whilst eating our dinner this evening my husband asked me what was the black plastic rubber thing on his plate. Lo and behold it was a protector from the trivet, on inspection a second one was missing , obviously down the drain from last being washed up. Could a more permanent rubber be used? Ie bit removable. Is it possible to obtain a replacement rubber for the trivet please? Impressed with the cooking!”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable feedback regarding your AirFryer. I have arranged for one of my Customer Services Leadership Team to contact you to explain why the rubber feet are detachable as well as to resolve your enquiry. In the meantime please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Vizion air fryer is extremely easy to use and gives food a gorgeous golden colour even with no oil at all. It cooks quickly and washes with no effort. I gave it four stars as I find the design a little lumpy especially as it comes in black only, so on your countertop it is a bit of an eyesore.”

Helpful Report

Posted 3 years ago

Ho Nora, Thanks for your kind words about your Air Fryer. Your comments are greatly appreciated and your recommendations and valuable feedback have been passed across to our Product Development Team. Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with manual air fryer unfortunately after using it for the first time I noticed one of the silicone feet on the grill plate was missing. As I hadn’t seen it and thrown the packaging away before I used it I didn’t take it back to the store. Also it doesn’t seem to affect the results which I am very happy with. If not for the foot I’d give 5 stars.”

Helpful Report

Posted 3 years ago

Hi Eric, Thanks for your kind words about your AirFryer. I was sorry to learn about the missing foot - please accept my sincere apologies for any inconvenience. I have asked one of my team to drop you a message to see how we can help resolve this issue. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Fan is very noisy and it smells of burning and I have had to stop using it have been in touch with tower but they still not respond the fan looks nice but customer service is not good would send it back but I am disabled and can not post it back so stuck with it nice oriment probably just a one off put customer service 0 stars”

Helpful Report

Posted 3 years ago

“Tried my first chips and didn't turn out too well. Think I put too many in at once. Cooked some sea bass in second tray and turned out perfect. I do like this air fryer.”

Helpful Report

Posted 3 years ago

Hi Martin, Thanks for taking the time to leave your 5-star review for your Tower Airfryer. I hope you enjoy cooking more delicious meals Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I am extremely happy my manager just bought this for us in the office. I have a smaller one at home but I need one of these towers at home . Fast and efficient.”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful comments and valuable order. We hope you and your colleagues enjoy using your Tower Airfryer. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,759 reviews