Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the 5 in 1 air fryer oven and have used it to cook salmon, chicken and cakes. I’m very happy with the product and the results of the cooking. The reason for the 4 stars is that the instructions are not that great and no recipes, which when I have bought other products they give you a couple of recipes to be getting on with, anyway I bought an air fryer recipe book and I am now trying to work my way through it 🤦‍♀️. Might be worth considering adding a couple of recipes in the literature in the future.”

Helpful Report

Posted 3 years ago

Hi Tracy, Thank you for your review. We're sorry to read your comments regarding the user manual and the lack of recipe ideas. Rest assured, this has been forwarded to the relevant department to be reviewed. One of our management team has reached out to you via email and sent a recipe book. We hope this helps you and you make many recipes using this. Best Wishes, Tower

Posted 3 years ago

“Very good delivered quickly pleased overall”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5-star review about the delivery experience of your Tower product. Thanks for your valuable order - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“Terrible problems with assembly of my fan. It is unstable when on. Very disappointing really upset to be honest with you. So using my old fan. Not safe for me to use.”

Helpful Report

Posted 3 years ago

Hi Jayne, Thanks for your valuable comments about your Tower Fan. I was surprised to read your comments especially as this is the first instance we were aware there were any problems with your product. I have arranged for one of my Leadership Teams from Customer Service to contact you in a bid to understand your comments further. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent after one day’s use. Can’t give it 5 stars yet as not tried too many different foods. But would definitely recommend from immediate results. £59.99 from Robert Dyas so a great deal too.”

Helpful Report

Posted 3 years ago

Hello Stuart. Thanks for taking the time to leave your review. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best wishes Claire - Group Customer Services Manager

Posted 3 years ago

“I bought this item as a present. It was good value for money, and was greatly appreciated.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a review about your recent purchase of a Tower appliance. We hope you visit our Tower Website again very soon. Claire - Group Customer Services Manager

Posted 3 years ago

“Very prompt response from Emma to my query about registering my product. I’ve only given 4 stars because I found the website VERY difficult to navigate!”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind review about how Emma helped with your equiry. We appreciate your valuable feedback about our website - without our customer feedback we are unable to improve our products and services. Rewards Keith - Group Customer Services Manager

Posted 3 years ago

“Very helpful lady Louise, helpful with the missing part of my new airfryer. 😂”

Helpful Report

Posted 3 years ago

Hi DeAnne, I was pleased to read how Louise helped with the missing part for your Tower Air Fryer. Please accept my sincere apologies for any inconvenience this caused you. Keith - Group Customer Services Manager

Posted 3 years ago

“Postage too expensive but everything else 10 out if 10”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about your order and delivery experience with Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very prompt customer service regarding my problems getting a warranty sorted out. It wasn't an easy process but they were extremely helpful”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments about our warranty process. Here at Tower we always make our processes as easy as possible - however, we love hearing from our customers about how we can improve what we do. Thanks for your valuable feedback. Keith - Group Customer Services Manager

Posted 3 years ago

“The tower came with no working light, but the customer services have arranged for a new one to be sent out. It is a brilliant size, the different trays are fantastic, and the display is clear to follow. Would recommend.”

Helpful Report

Posted 3 years ago

Hi Sara, Thanks for leaving your valuable comments about how Tower Customer Services handled your recent enquiry. On the rare occasion where things don't go to plan our Customer Services Team is readily available to help. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Ideal for me As i live alone”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words and your recent order. We hope you visit our Tower Storefront again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Smaller than I expected”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for your comments about your Tower product. Our Customer Services Team are readily available should you have any queries. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“The very fast responses”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5-star review about the speed with which our Customer Services Team handled your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Good practical design. Useful trays/shelves, reasonably easy to clean and handle. Could benefit from having a slightly longer power cable to help with the ventilation whilst operating. Very helpful user manual”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words about your Tower product. We love hearing from our customers. Rest assured your suggestion of a longer power cable has been noted and will be passed across to our Product Development Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“My son has a pizza oven, which impressed me, so I bought a similar model.”

Helpful Report

Posted 3 years ago

Hi Roger, We were delighted to read about your recent purchase. Thanks for choosing Tower for your Pizza Oven. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Hi I bought 3 tower xpress for myself and family inside no kebab skewers, frying basket,toasting rack should”

Helpful Report

Posted 3 years ago

“Excellent precise information to enquiries... prompt attention and clarification”

Helpful Report

Posted 3 years ago

HI Many thanks for your kind words about your recent contact with the Tower Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Avoid like the plague, tried to make a warranty claimfor a sensor bin lid that won't open they want me to send a video of the bin not opening and despite sending warranty and proof of purchase they want me to send it again separately, they seem to make it as hard as possible to claim warranty,I'll never buy from tower again”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about our warranty claim. I was sorry to read that you feel our warranty process appears to be complicated - this is not the case and to successfully process your warranty we do require certain pieces of information. Having reviewed your enquiry I was delighted to learn your warranty claim has been processed and a replacement sensor bin is on its way to you. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“It’s good”

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Posted 3 years ago

Hi Thanks for your 5-star review for Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Bought a T17065 air fry oven really enjoying it. Bought some more oil trays from Chloe H (very enthusiastic and helpful). Asked about the rotisserie fork's and shaft, weren't in stock but she was going to send the demo on as my fork's were bent and i can't use. Parcel turned up today (quick delivery) NO rotisserie stuff. When will i getting them. Keep smiling Chloe H and I'll remark the score when missing items turn up.”

Helpful Report

Posted 3 years ago

Hi Daren, Thanks for your review regarding your recent contact with our Customer Services team and in particular Chloe. I was pleased that Chloe handled your enquiry but was sorry to learn that there was an item missing from the recent parcel. After investigating your missing items I can confirm these have been dispatched to you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,759 reviews