Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,787 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,787 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vizion air fryer is extremely easy to use and gives food a gorgeous golden colour even with no oil at all. It cooks quickly and washes with no effort. I gave it four stars as I find the design a little lumpy especially as it comes in black only, so on your countertop it is a bit of an eyesore.”

Helpful Report

Posted 3 years ago

Ho Nora, Thanks for your kind words about your Air Fryer. Your comments are greatly appreciated and your recommendations and valuable feedback have been passed across to our Product Development Team. Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with manual air fryer unfortunately after using it for the first time I noticed one of the silicone feet on the grill plate was missing. As I hadn’t seen it and thrown the packaging away before I used it I didn’t take it back to the store. Also it doesn’t seem to affect the results which I am very happy with. If not for the foot I’d give 5 stars.”

Helpful Report

Posted 3 years ago

Hi Eric, Thanks for your kind words about your AirFryer. I was sorry to learn about the missing foot - please accept my sincere apologies for any inconvenience. I have asked one of my team to drop you a message to see how we can help resolve this issue. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Fan is very noisy and it smells of burning and I have had to stop using it have been in touch with tower but they still not respond the fan looks nice but customer service is not good would send it back but I am disabled and can not post it back so stuck with it nice oriment probably just a one off put customer service 0 stars”

Helpful Report

Posted 3 years ago

“Tried my first chips and didn't turn out too well. Think I put too many in at once. Cooked some sea bass in second tray and turned out perfect. I do like this air fryer.”

Helpful Report

Posted 3 years ago

Hi Martin, Thanks for taking the time to leave your 5-star review for your Tower Airfryer. I hope you enjoy cooking more delicious meals Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I am extremely happy my manager just bought this for us in the office. I have a smaller one at home but I need one of these towers at home . Fast and efficient.”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful comments and valuable order. We hope you and your colleagues enjoy using your Tower Airfryer. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased the 5 in 1 air fryer oven and have used it to cook salmon, chicken and cakes. I’m very happy with the product and the results of the cooking. The reason for the 4 stars is that the instructions are not that great and no recipes, which when I have bought other products they give you a couple of recipes to be getting on with, anyway I bought an air fryer recipe book and I am now trying to work my way through it 🤦‍♀️. Might be worth considering adding a couple of recipes in the literature in the future.”

Helpful Report

Posted 3 years ago

Hi Tracy, Thank you for your review. We're sorry to read your comments regarding the user manual and the lack of recipe ideas. Rest assured, this has been forwarded to the relevant department to be reviewed. One of our management team has reached out to you via email and sent a recipe book. We hope this helps you and you make many recipes using this. Best Wishes, Tower

Posted 3 years ago

“Very good delivered quickly pleased overall”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5-star review about the delivery experience of your Tower product. Thanks for your valuable order - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“Terrible problems with assembly of my fan. It is unstable when on. Very disappointing really upset to be honest with you. So using my old fan. Not safe for me to use.”

Helpful Report

Posted 3 years ago

Hi Jayne, Thanks for your valuable comments about your Tower Fan. I was surprised to read your comments especially as this is the first instance we were aware there were any problems with your product. I have arranged for one of my Leadership Teams from Customer Service to contact you in a bid to understand your comments further. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent after one day’s use. Can’t give it 5 stars yet as not tried too many different foods. But would definitely recommend from immediate results. £59.99 from Robert Dyas so a great deal too.”

Helpful Report

Posted 3 years ago

Hello Stuart. Thanks for taking the time to leave your review. Here at Tower, we love reading when our products make our wonderful customers satisfied. Best wishes Claire - Group Customer Services Manager

Posted 3 years ago

“I bought this item as a present. It was good value for money, and was greatly appreciated.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a review about your recent purchase of a Tower appliance. We hope you visit our Tower Website again very soon. Claire - Group Customer Services Manager

Posted 3 years ago

“Very prompt response from Emma to my query about registering my product. I’ve only given 4 stars because I found the website VERY difficult to navigate!”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind review about how Emma helped with your equiry. We appreciate your valuable feedback about our website - without our customer feedback we are unable to improve our products and services. Rewards Keith - Group Customer Services Manager

Posted 3 years ago

“Very helpful lady Louise, helpful with the missing part of my new airfryer. 😂”

Helpful Report

Posted 3 years ago

Hi DeAnne, I was pleased to read how Louise helped with the missing part for your Tower Air Fryer. Please accept my sincere apologies for any inconvenience this caused you. Keith - Group Customer Services Manager

Posted 3 years ago

“Postage too expensive but everything else 10 out if 10”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star review about your order and delivery experience with Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very prompt customer service regarding my problems getting a warranty sorted out. It wasn't an easy process but they were extremely helpful”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments about our warranty process. Here at Tower we always make our processes as easy as possible - however, we love hearing from our customers about how we can improve what we do. Thanks for your valuable feedback. Keith - Group Customer Services Manager

Posted 3 years ago

“The tower came with no working light, but the customer services have arranged for a new one to be sent out. It is a brilliant size, the different trays are fantastic, and the display is clear to follow. Would recommend.”

Helpful Report

Posted 3 years ago

Hi Sara, Thanks for leaving your valuable comments about how Tower Customer Services handled your recent enquiry. On the rare occasion where things don't go to plan our Customer Services Team is readily available to help. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Ideal for me As i live alone”

Helpful Report

Posted 3 years ago

Hi Many thanks for your kind words and your recent order. We hope you visit our Tower Storefront again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Smaller than I expected”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for your comments about your Tower product. Our Customer Services Team are readily available should you have any queries. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“The very fast responses”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5-star review about the speed with which our Customer Services Team handled your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Good practical design. Useful trays/shelves, reasonably easy to clean and handle. Could benefit from having a slightly longer power cable to help with the ventilation whilst operating. Very helpful user manual”

Helpful Report

Posted 4 years ago

Hi Many thanks for your kind words about your Tower product. We love hearing from our customers. Rest assured your suggestion of a longer power cable has been noted and will be passed across to our Product Development Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“My son has a pizza oven, which impressed me, so I bought a similar model.”

Helpful Report

Posted 4 years ago

Hi Roger, We were delighted to read about your recent purchase. Thanks for choosing Tower for your Pizza Oven. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,787 reviews