Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not used the items yet but they look good quality and should last. Great value on the price.”

Helpful Report

Posted 4 years ago

Hi Melissa, Thanks for your review and your valuable order which is greatly appreciated. We hope you revisit our Tower Website soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Delivery was quick but the wrong colour items (kettle and toaster) were sent. However, she who must be obeyed said that they fit in fine with the new decor so we kept them. Tower offered to exchange quite quickly if required so that was good although returning stuff is always a faff. If it hadn't been for the error then I would have given 5 stars.”

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Posted 4 years ago

Hi Steve, Thanks for your comments - I was sorry to learn that the incorrect colour of product was sent to you - rest assured I will pass on these comments to our warehouse teams. Thanks for your understanding and your 4 star review. Keith - Group Customer Services Manager

Posted 4 years ago

“Overall a very good service. The customer advisor I dealt with was very helpful. It wasn't that easy to get in touch as they only have a 2 hour phone contact number ( this was after no response from an email) The problem with my kettle is resolved and they are sending me a Replacement.”

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Posted 4 years ago

Hi GrahamMac, Thanks for your review - I was pleased to learn our Customer Services Team resolved your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“It is a good product”

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Posted 4 years ago

Hi Luciana, Thanks for taking the time to leave your comments - they are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Megan you gotta stop writing reviews about yourself”

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Posted 4 years ago

Hi, Thanks for your comments - within Tower we are a small customer focused team. I was delighted to read so many people have been pleased with the service Megan provides. Keith - Group Customer Services Manager

Posted 4 years ago

“Good response and outcome”

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Posted 4 years ago

Hi James, Thanks for your review - its greatly appreciated Keith - Group Customer Services Manager

Posted 4 years ago

“Although the product (kettle) failed within two months the customer service agent, Annie, resolved the problem very quickly and arranged for a replacement under warranty.”

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Posted 4 years ago

Hi Jennifer Thanks so much for your kind words. On the rare occasions when things don't go to plan our Customer Services team are readily available to resolve your enquiry. I'm delighted to learn Annie resolved your enquiry. Keith - Customer Services Manager

Posted 4 years ago

“I purchased a tower barbecue from Robert Dyas and on building it found a discrepancy between the instruction manual and the part delivered. The instruction manual stated that the barbecue should be run on Butane gas, the barbecue was delivered with a propane regulator. To get this issue clarified I had to email Tower customer services. It did take 13 days to get a reply, hence the 4 star rating, however I was given an apology for the delay and a clear explanation on the manual error. The barbecue is a quality product and I now know that propane is the recommended gas to use although it can also be safely be used on butane. Thank you Sam for your assistance”

Helpful Report

Posted 4 years ago

Hi Brian, Thanks for taking the time to leave a review. I was sorry to learn that we took a little longer than normal to answer your enquiry - this is due to the popularity of our products. I have passed across your valuable feedback to Sam for the way she managed your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“I had a problem with the non-stick properties on two of my large frying pans. After contacting tower and several emails later Tower agreed to replace both pans for me.”

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Posted 4 years ago

Hi Mick, Thanks for leaving your review about your recent contact with our Customer Services team. Keith - Group Customer Services Manager

Posted 4 years ago

“My Air fryer stopped working and it has taken a week to resolve the situation. I had to produce original receipt although purchased two years ago. Bur would have hoped the extended warranty would not have needed the receipt. I was also asked to provide a video of the appliance which being a pensioner i do not have the equip to do this. In the end the rep was very good and sorted it. Thank you to her.”

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Posted 4 years ago

Hi Roger, Thanks for taking the time to leave a review relating to your recent experience with ourselves. I was sorry to learn of the additional information we asked you to provide - this is because our products can be purchased from a number of channels. I was pleased to learn that your enquiry had been resolved to your satisfaction. Keith - Group Customer Services Manager

Posted 4 years ago

“Following a malfunction of a product under 12months old I received excellent customer service replacing my broken item. I have given 4 star for the sole reason I did have to push a little bitter them to understand my dissatisfaction but I am more than happy with the outcome. my contact was excellent too.”

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Posted 4 years ago

Hi Nicola, Thanks so much for taking the time to leave your review about the recent contact with our Customer Services team. Keith - Group Customer Services Manager

Posted 4 years ago

“When contacted them the issue was shorted out quickly”

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Posted 4 years ago

HI Thanks for taking the time to leave a review about the recent service you received from Tower - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“After a delay in the start the service was fine. I think if the video should be available with the replacement part”

Helpful Report

Posted 4 years ago

Hi Many thanks for your review. We love listening to our customers feedback and your suggestion has been taken on board. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The book for my machine got destroyed before i had a chance to learn to use it. Staff super helpful and lovely, just removing 1 star as it took them a good deal of time to reply. Once they did tho they were on the ball so have patience!!”

Helpful Report

Posted 4 years ago

Hi Thanks for your review I was delighted to learn that after a delay your enquiry was resolved fully. Keith - Group Customer Services Manager

Posted 4 years ago

“We bought a self opening waste bin from Amazon last October. In March it failed. Amazon refused to replace it as it was outside their 30 day return policy. They told us to deal with their supplier, Electrical Emporium who refused to communicate with us. After a showdown with Amazon they refunded the £59.99 cost. We bought anther bin from Amazon and it failed in August. This time we dealt directly with Tower Customer Services. We explained the history and Sam was brilliant. They replaced the lid very promptly and without argument. The product did not make us happy and we would avoid Electrical Emporium but Sam was a star!”

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Posted 4 years ago

Hi David, Thanks for your message and valuable review. I was delighted to learn Sam had resolved your enquiry - rest assured I have passed across your kind words. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Customer services sorted my problem, thank you.”

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Posted 4 years ago

HI Thanks for your kind words regarding your recent customer services experience. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Very good customer service when item was ordered without discount code applied. Order cancelled and reordered without hassle. Product arrived quickly. Very pleased”

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Posted 4 years ago

Hi Thanks for your review - I was pleased to learn your order experience was a positive one and you took advantage of our discount code. Keith - Group Customer Services Manager

Posted 4 years ago

“Sam at customer service was amazing! Placed an order that turned out was never dispatched due to error in processing which took them over 3 weeks to rectify. Item arrived but faulty and Sam was the one who saw my complaint through from beginning to end. Well done Sam for turning our negative experience into a positive one!”

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Posted 4 years ago

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Posted 4 years ago

Hi JB, Thanks for taking the time to leave your comments. Whilst I was disappointed to learn of the initial issues I was delighted that Sam took ownership of your enquiry and resolved it to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The agent was polite and helpful. But the reason for the 4 star rating was because I was told to cut the cord off and that It would be processed, and I would get a replacement of the original item. But than I was told that they couldn’t fulfil the replacement of the item, however I was offered good to the value of the original price item with a fair usage charge deducted of the value of good.”

Helpful Report

Posted 4 years ago

Tower is rated 4.2 based on 5,759 reviews