Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased tower xpro combo 10 in 1 air fryer, it's a nice product. I found standard accessorie which is mentioned on the box, like heat proof mitts is missing in the company packed box. I would be happy I the company provide it to me”

Helpful Report

Posted 3 years ago

Hi Thanks for your review. I was sorry to read your comments especially as this was the first occasion we had heard from you. I have arranged for one of my team to email you within the next 24 hours to understand your enquiry further. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Although I had to send a fair amount of information about my broken sensor bin, Chloe the Customer Service Agent dealt promptly with responses to my emails and I was grateful to get a new bin as a result.”

Helpful Report

Posted 3 years ago

Hi Vicky, Thanks for your valuable review. I was pleased to read Chloe had resolved your enquiry with your Sensor Bin. Please accept my sincere apologies if the resolution to your enquiry took longer than you expected it to. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The products are good and worth the money,but what tower shouldn't do is offer next day delivery and you get order 2 days later,”

Helpful Report

Posted 3 years ago

Hi Ste, Thanks for your valuable comments about our products and in particular our next day delivery. Having had the opportunity to investigate your enquiry I must apologies for the delays experienced with our courier partners. Rest assured your issue will be addressed during our next service review. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a Tower cylinder vacum because it is light weight and easy to store.It is powerfull with a good size dust tank which is easy to empty.Plus it comes in black /copper another good selling point .”

Helpful Report

Posted 3 years ago

Hi We really apprecite the time taken to leave your superb review about our Tower Cylinder Vaccuum Cleaner. Thanks for choosing us for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Ive got the ten in one air fryer oven , great product ,my only complaint is that the flex is too short , meaning you have to site it near to a wall socket which in many cases is not available .”

Helpful Report

Posted 3 years ago

Hi Ron, Thanks for your comments about our 10 in 1 Airfryer. We love to hear from our customers about how we can improve our products - rest assured your comments have been forwarded to our Product development Team. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Chloe was very helpful in resolving our problem.”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving your comments about Chloe within our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellant Air Fryer, would have given Five stars, but for the timer knob splitting,but overall brilliant little oven. Tower customer service was excellant and resolved the issues.”

Helpful Report

Posted 4 years ago

“I brought a tower sensor bin nearly a year ago and suddenly stopped working. As I am still in my warranty contacted tower regarding the issue. They responded to me within 4 working days. Annie one of the customer representatives was really helpful and resolved the issue really quickly and has sent out a replacement. Yet to receive as of writing but the service so far has been really efficient.”

Helpful Report

Posted 4 years ago

Hi Shanice, Thanks for taking the time to leave your review. On the rare occasions where things dont go to plan our dedicated Customer Services Team are on hand to resolve any query you may wish to make. I was delighted to read this was the case when Annie picked up your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I have used the tower Air Fryer for pork chops, chicken on the rotisserie, fish fingers. Really enjoying using this and everything seems good so far...”

Helpful Report

Posted 4 years ago

Hi Norrie, Thanks for your review about the Tower Air Fryer. We hope you enjoy making more delicious recipes Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Claimed under warranty for a Kettle that had bits that fell off it. Took a bit of discussion before agreement to replace but got there in the end”

Helpful Report

Posted 4 years ago

Hi Thanks for your review of our warranty process. We always try to make our processes as smooth as possible however there are occasions where we require additional information. Please accept my apologies for any inconvenience caused. Rest assured as a result of your comments we will review our warranty process Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Easy to use product. Nice decent size for small kitchen spaces.”

Helpful Report

Posted 4 years ago

Hi Abbiie Thanks for taking the time to leave your 5 star review. We hope you enjoy using your Tower product Keith - Group Customer Services Manager

Posted 4 years ago

“Product as described just what I needed excellent product.. but unfortunately delivery was a shambles, typical Hermes standard!”

Helpful Report

Posted 4 years ago

Hi Frank, Thanks for your valuable review. I was sorry to see the condition of your parcel upon receipt. Rest assured we have regular meetings with our courier partners and the photograph you have forwarded will be addressed in our next meeting. On behalf of our courier partners and Tower please accept my personal and sincere apologies. Regards Keith - Customer Services Manager

Posted 4 years ago

“The service I received was absolutely Brilliant. After receiving my parcel and finding it was damaged. and then on the phone to you .”

Helpful Report

Posted 4 years ago

Hi Patricia, Thanks for your kind words about the recent Customer Service received. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I live in a small flat and this has given me a wonderful way of cooking and the results are outstanding”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for your valuable order and your kind words. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The products are great and the customer service amazing. Well done”

Helpful Report

Posted 4 years ago

Hello iLaria, We really appreciate your kind words about our products and Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“Tower Airfryer stopped working I still had warranty. Thank you to Tower for an exchange.”

Helpful Report

Posted 4 years ago

Hi Sheila, Thanks for your valuable comments. It was our pleasure to replace your Tower AirFryer under our warranty scheme. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I had a sensor bin which wasn’t working - the lid wouldn’t close fully. So I tried to activate the warranty and despite some runaround initially where Morphy Richards couldn’t ship a replacement as I’m living in Ireland (Brexit I assume) they had to refer me to another company and they agreed to replace the damaged lid. Their communication was helpful and professional and speedy. I expect the replacement to arrive in 7-10 days.”

Helpful Report

Posted 4 years ago

Hi Catherine, Thanks for your review - I was pleased to read our Customer Services Team took ownership of your recent enquiry and arranged for a replacement part to be dispatched to you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Josh handled my query superbly!”

Helpful Report

Posted 4 years ago

Hi Josh, Thanks for your kind review about how Josh recently handled your enquiry. I have passed your valuable comments across to Josh who was delighted to read them. Keith - Group Customer Services Manager

Posted 4 years ago

“A bit early to submit a review, i have only used it twice. However i think it will be very good for cooking certain things like oven chips. I have deducted one star because it is a little difficult to clean in my opinion. Would still buy it.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your review. Rest assured should you have any queries about your product our Customer Services Team are readily on hand to assist. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Love my Tower Slow cooker but when I wiped the front with the tea towel the writing (off , low , high.) got smudged beyond recognition. Can I use a marker?”

Helpful Report

Posted 4 years ago

Hi Thanks for your review. I was sorry to read the issue with the writing on your Slow Cooker. As this is the first contact you have made to ourselves I have arranged for one of my Customer Services Team to contact you within the next 48 hours. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,759 reviews