Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,787 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,787 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I bought 3 tower xpress for myself and family inside no kebab skewers, frying basket,toasting rack should”

Helpful Report

Posted 4 years ago

“Excellent precise information to enquiries... prompt attention and clarification”

Helpful Report

Posted 4 years ago

HI Many thanks for your kind words about your recent contact with the Tower Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Avoid like the plague, tried to make a warranty claimfor a sensor bin lid that won't open they want me to send a video of the bin not opening and despite sending warranty and proof of purchase they want me to send it again separately, they seem to make it as hard as possible to claim warranty,I'll never buy from tower again”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your comments about our warranty claim. I was sorry to read that you feel our warranty process appears to be complicated - this is not the case and to successfully process your warranty we do require certain pieces of information. Having reviewed your enquiry I was delighted to learn your warranty claim has been processed and a replacement sensor bin is on its way to you. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It’s good”

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Posted 4 years ago

Hi Thanks for your 5-star review for Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Bought a T17065 air fry oven really enjoying it. Bought some more oil trays from Chloe H (very enthusiastic and helpful). Asked about the rotisserie fork's and shaft, weren't in stock but she was going to send the demo on as my fork's were bent and i can't use. Parcel turned up today (quick delivery) NO rotisserie stuff. When will i getting them. Keep smiling Chloe H and I'll remark the score when missing items turn up.”

Helpful Report

Posted 4 years ago

Hi Daren, Thanks for your review regarding your recent contact with our Customer Services team and in particular Chloe. I was pleased that Chloe handled your enquiry but was sorry to learn that there was an item missing from the recent parcel. After investigating your missing items I can confirm these have been dispatched to you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I have purchased tower xpro combo 10 in 1 air fryer, it's a nice product. I found standard accessorie which is mentioned on the box, like heat proof mitts is missing in the company packed box. I would be happy I the company provide it to me”

Helpful Report

Posted 4 years ago

Hi Thanks for your review. I was sorry to read your comments especially as this was the first occasion we had heard from you. I have arranged for one of my team to email you within the next 24 hours to understand your enquiry further. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Although I had to send a fair amount of information about my broken sensor bin, Chloe the Customer Service Agent dealt promptly with responses to my emails and I was grateful to get a new bin as a result.”

Helpful Report

Posted 4 years ago

Hi Vicky, Thanks for your valuable review. I was pleased to read Chloe had resolved your enquiry with your Sensor Bin. Please accept my sincere apologies if the resolution to your enquiry took longer than you expected it to. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The products are good and worth the money,but what tower shouldn't do is offer next day delivery and you get order 2 days later,”

Helpful Report

Posted 4 years ago

Hi Ste, Thanks for your valuable comments about our products and in particular our next day delivery. Having had the opportunity to investigate your enquiry I must apologies for the delays experienced with our courier partners. Rest assured your issue will be addressed during our next service review. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“I bought a Tower cylinder vacum because it is light weight and easy to store.It is powerfull with a good size dust tank which is easy to empty.Plus it comes in black /copper another good selling point .”

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Posted 4 years ago

Hi We really apprecite the time taken to leave your superb review about our Tower Cylinder Vaccuum Cleaner. Thanks for choosing us for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Ive got the ten in one air fryer oven , great product ,my only complaint is that the flex is too short , meaning you have to site it near to a wall socket which in many cases is not available .”

Helpful Report

Posted 4 years ago

Hi Ron, Thanks for your comments about our 10 in 1 Airfryer. We love to hear from our customers about how we can improve our products - rest assured your comments have been forwarded to our Product development Team. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Chloe was very helpful in resolving our problem.”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving your comments about Chloe within our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellant Air Fryer, would have given Five stars, but for the timer knob splitting,but overall brilliant little oven. Tower customer service was excellant and resolved the issues.”

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Posted 4 years ago

“I brought a tower sensor bin nearly a year ago and suddenly stopped working. As I am still in my warranty contacted tower regarding the issue. They responded to me within 4 working days. Annie one of the customer representatives was really helpful and resolved the issue really quickly and has sent out a replacement. Yet to receive as of writing but the service so far has been really efficient.”

Helpful Report

Posted 4 years ago

Hi Shanice, Thanks for taking the time to leave your review. On the rare occasions where things dont go to plan our dedicated Customer Services Team are on hand to resolve any query you may wish to make. I was delighted to read this was the case when Annie picked up your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I have used the tower Air Fryer for pork chops, chicken on the rotisserie, fish fingers. Really enjoying using this and everything seems good so far...”

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Posted 4 years ago

Hi Norrie, Thanks for your review about the Tower Air Fryer. We hope you enjoy making more delicious recipes Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Claimed under warranty for a Kettle that had bits that fell off it. Took a bit of discussion before agreement to replace but got there in the end”

Helpful Report

Posted 4 years ago

Hi Thanks for your review of our warranty process. We always try to make our processes as smooth as possible however there are occasions where we require additional information. Please accept my apologies for any inconvenience caused. Rest assured as a result of your comments we will review our warranty process Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Easy to use product. Nice decent size for small kitchen spaces.”

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Posted 4 years ago

Hi Abbiie Thanks for taking the time to leave your 5 star review. We hope you enjoy using your Tower product Keith - Group Customer Services Manager

Posted 4 years ago

“Product as described just what I needed excellent product.. but unfortunately delivery was a shambles, typical Hermes standard!”

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Posted 4 years ago

Hi Frank, Thanks for your valuable review. I was sorry to see the condition of your parcel upon receipt. Rest assured we have regular meetings with our courier partners and the photograph you have forwarded will be addressed in our next meeting. On behalf of our courier partners and Tower please accept my personal and sincere apologies. Regards Keith - Customer Services Manager

Posted 4 years ago

“The service I received was absolutely Brilliant. After receiving my parcel and finding it was damaged. and then on the phone to you .”

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Posted 4 years ago

Hi Patricia, Thanks for your kind words about the recent Customer Service received. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I live in a small flat and this has given me a wonderful way of cooking and the results are outstanding”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for your valuable order and your kind words. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The products are great and the customer service amazing. Well done”

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Posted 4 years ago

Hello iLaria, We really appreciate your kind words about our products and Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,787 reviews