Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,787 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,787 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer services sorted my problem, thank you.”

Helpful Report

Posted 4 years ago

HI Thanks for your kind words regarding your recent customer services experience. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Very good customer service when item was ordered without discount code applied. Order cancelled and reordered without hassle. Product arrived quickly. Very pleased”

Helpful Report

Posted 4 years ago

Hi Thanks for your review - I was pleased to learn your order experience was a positive one and you took advantage of our discount code. Keith - Group Customer Services Manager

Posted 4 years ago

“Sam at customer service was amazing! Placed an order that turned out was never dispatched due to error in processing which took them over 3 weeks to rectify. Item arrived but faulty and Sam was the one who saw my complaint through from beginning to end. Well done Sam for turning our negative experience into a positive one!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

Hi JB, Thanks for taking the time to leave your comments. Whilst I was disappointed to learn of the initial issues I was delighted that Sam took ownership of your enquiry and resolved it to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The agent was polite and helpful. But the reason for the 4 star rating was because I was told to cut the cord off and that It would be processed, and I would get a replacement of the original item. But than I was told that they couldn’t fulfil the replacement of the item, however I was offered good to the value of the original price item with a fair usage charge deducted of the value of good.”

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Posted 4 years ago

“Very good product, great colours”

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Posted 4 years ago

Hi Claire, Thanks for taking the time to leave your kind review about our products. Keith - Group Customer Services Manager

Posted 4 years ago

“After a delay in resolving a problem I would like to thank Louise so much for all of her help. We did not expect all that you have done for us and we cannot thank you enough Louise. You definitely deserve a pay rise.”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to leave such valuable comments. Rest assured we will pass on your kind words to Louise. Keith - Group Customer Services Manager

Posted 4 years ago

“Despite being a little slow with responding in the first instance, they were very helpful from first contact and were able to resolve my issue swiftly.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave your review - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“The only reason I gave 4* not 5* is Tower don't ship to France. Tower responded quickly to my request and followed up when I didn't reply. Excellent customer service. Shame about international shipping”

Helpful Report

Posted 4 years ago

Hi Jane, Thanks for your review - I'm sorry that at present we do not ship to France. We love listening to customers feedback and suggestions and your review will be taken onboard. Keith - Group Customer Services Manager

Posted 4 years ago

“I've brought a few Appliances off tower and they work good so far can't complain,, there prices are Affordable”

Helpful Report

Posted 4 years ago

Hi Thanks for your positive review. Please be assured that if you have any queries about your product our Customer Services team are readily available to resolve your enquiry Keith - Group Customer Services Manager

Posted 4 years ago

“Very good - a well known name.”

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Posted 4 years ago

“Louise very helpful as u.s wth smartfone and NO.ONE ava to speakj to in office . Plse consider those who di not use technology we are abandoned..this guarantee.had took since 26 June the shop just tell u 2 telephone then.ni one there!!!”

Helpful Report

Posted 4 years ago

Hello Christine, Thank you for your review. We're so sorry that you had trouble registering the warranty. We can see that Louise replied to your email and has helped you to register your warranty. We will certainly will let Louise know that you are happy with her service. 😊 Take care. Carina @Towerhousewares.

Posted 4 years ago

“Good customer service from Azmina!”

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Posted 4 years ago

“ok but previous refers”

Helpful Report

Posted 4 years ago

“Super happy with this easy use, once you get the hang of it, and great tasting healthier food. Love the rotisserie.”

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Posted 4 years ago

Hello. Glad to hear that you're happy with your Air Fryer! We also think that the rotisserie is amazing! 🍗😊 Take care Carina @Towerhousewares

Posted 4 years ago

“Tower contactacted me by e mail on how to extend the guarantee and it was very easy and quickly to do. Very good vacuum cleaner and price. Would recommend this product to anyone.”

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Posted 5 years ago

“Update on review I registered a product which bought in Dec 2020 and it was the wrong end date , but thanks to David and Sam its all been sorted now , Cheers”

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Posted 5 years ago

“This air fryer is brilliant the only thing is no recipe book in with this is my second purchase but and still no recipes would be nice to help you get stared”

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Posted 5 years ago

“T17024 air fryer Love this...have dehydrated sweet Potato for my pups Made lovely fluffy baked potato’s Great not having to use the big oven can’t wait to try some of the Recipes on line”

Helpful Report

Posted 5 years ago

“I purchased the white rose gold kitchen set which instantly looks very nice and I'm happy with however the pots and pans are very light and don't feel like they're going to last very long but time shall tell overall happy with what I have would like it if they done the knife and fork set in just the Plain White and rose gold also instead of just the marble and black”

Helpful Report

Posted 5 years ago

Tower is rated 4.2 based on 5,787 reviews