Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,787 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,787 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good little efficient oven. Shelves don't fit well too tight on the width. Needs on or off light switch. Could do with a bell to tell you when it switches off like a microwave. Control knobs need white marker.”

Helpful Report

Posted 3 years ago

Hi Tony, Thanks for taking the time to leave your comments about your Tower Air Fryer. It's great that you've recommended some improvements to meet your personal requirements. rest assured these have been noted. Should you have any further enquiries our Customer Services Team are readily available to help. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Great product love it”

Helpful Report

Posted 3 years ago

Hello Many thanks for taking the time to leave your review about your Tower product. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“A very well made & presented kettle which seems to be efficient in terms of the time it takes to boil.”

Helpful Report

Posted 3 years ago

Hi It was lovely to read your review about your Tower kettle. Here at Tower, we take great pride in our products as well as the supporting Customer Service we provide so if you have any enquiries please do get in touch. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Just purchased a Tower 7 litre air fryer as a replacement for my Utan air fryer. Loving the new air fryer and the view window that it has.”

Helpful Report

Posted 3 years ago

Hi It was wonderful to read your 5-star review about your Tower Air Fryer. We love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent quality product producing good results. Would have appreciated a more comprehensive list of recommended cooking times.”

Helpful Report

Posted 3 years ago

Hello, It was great to read your review about the use of your Tower Air Fryer. Here at Tower, we love hearing our customers recommendations and suggestions about how to improve our products and services. Thanks for your recommendation about the recipes and cooking times. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to use. Just got it today. Done roast potatoes from scratch and they were beautiful. Can't wait to try more”

Helpful Report

Posted 3 years ago

Hello Carole, It was great to read your kind words about how you are using your Tower Air Fryer. We hope you enjoy making more delicious meals - rest assured our customer services team are on hand should you have any further enquiries. Kind regards Keith - Customer Services Manager

Posted 3 years ago

“Great product but as I am new to air fryers there is no real instructions does grill pan stay in . Think it is pretty basic instructions and for price should include some more advice on cooking food .”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for your valuable review about your Tower Air Fryer. With all new products there can be on occasions some uncertainty and I appreciate your valuable feedback about the Instruction Manual. Here at Tower, we love hearing our customers suggestions and recommendations on how we can get better. I can confirm that the Grill Pan can be removed for cleaning. Rest assured our Customer Services Team are readily available to answer any question you may have. Keith - Group Customer Services Manager

Posted 3 years ago

“I receive a 20% discount offer after I placed my ordered but hadn't received my Airfyer ,I immediately email and ask if it could be applied to my what was first order , I had no response. Yet you are keen to get feedback , why did I not receive a reply when I asked for something ?? Happy with my Airfyer hense the score above but not your customer service replies”

Helpful Report

Posted 3 years ago

Hi Julie, Thanks for your comments regarding your recent order and delivery experience for your Tower Air Fryer. I was sorry to read your comments regarding an apparent shortfall in your expectations from our Customer Services Team. Having checked our records, we have no previous communication from you. We have however today issued your discount which was recently received. One of my team will confirm this to you. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I am absolutely delighted with the Air fryer which I have bought. I would recommend this to all. The only downed on this is I find it difficult to get things out of the pan. It's really awkward. If there was a basket with handles which you could grab into when removing this would make this item perfect. Otherwise this would be 5 stars..”

Helpful Report

Posted 3 years ago

Hi Jacqueline, Thanks for taking the time to leave your 5-star review about your Tower Air Fryer. We hope you enjoy using your product. Should you have any queries rest assured a=our Customer Services Team are readily available to assist. Best wishes Keith - Group Customer Servies Manager

Posted 3 years ago

“Love it,only wish i bought one sooner.”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for choosing Tower for your purchase. Tour valuable order is greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I finally managed to purchase the Tower 11Ltr 5-in-1 Air Fryer Oven, still early days using it, I'm not sure on times & temperatures yet but I'm sure I'll work it out soon. We'll pleased with my purchase.”

Helpful Report

Posted 3 years ago

Hi Noreen, Thanks for taking the time to leave your comments about your Tower Air Fryer. With anything new it does take time to get accustomed to it - that said if you do have any enquiries our Customer Services Team would love to hear from you. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I thought the rotation cage was part of the package . Apart from that it works well”

Helpful Report

Posted 3 years ago

Hi Jodie Thanks for taking the time to leave your comments about your Tower Air Fryer. We offer a comprehensive range of Air Fryers, as well as a supporting range of accessories. We hope you continue to enjoy using your Air Fryer to cook delicious meals. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Well made. Position markers/pointers on temperature and timer controls could be clearer. There is a small bump on the knob to indicate which is barely visible. A white or silver mark would be clearer. Otherwise all good so far.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower, we love hearing our customers suggestions and ideas as to how we can improve our products and services. Rest assured we have forwarded your comments on the appropriate department. Should you have any queries please feel free to contact our Customer Serices Team Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have just made the Lemon Garlic Salmon recipe from the Tower Manual Air Fryer booklet. Not very helpful instructions regarding temperature setting and time to cook. It refers you to the Settings Table but there is no mention of any fish apart from frozen fish fingers! However, my own estimates were correct and the result was: Absolutely delicious, soft, moist, quick and so clean. I wish there were more recipes in the booklet.”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for your valuable comments about your Tower Air Fryer. We love hearing from our customers as to how we can improve our products and services and your suggestion has been forwarded to the relevant department. We hope you enjoy using your Air Fryer and rest assured our Customer Services Team are on hand should you have any queries. Keith - Group Customer Services Manager

Posted 3 years ago

“Cooking is a breeze, small pork joint, crispy bacon and other items”

Helpful Report

Posted 3 years ago

Hi Eamon, Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. The photograph of the Pork Joint you cooked looks mouth watering. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I recently purchased a four litre air fryer as I am a first-time user with a small kitchen. I am delighted with the results, both from the energy saving and healthier eating aspects. My only disappointment is that I can’t find an extra shelf to make use of the height in the drawer to enable me to cook an entire meal. If there was an accessory available for my model (T17061), then I would increase my rating to FIVE STARS!”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for choosing Tower for the purchase of your Air Fryer. I was delighted to read about the initial results seen with your energy savings and the healthy cooking. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Slightly different grill plate to the original, but it seems great.”

Helpful Report

Posted 3 years ago

Hi Mr P, Thanks for your kind words about your Tower product. Should you have any queries please feel free to get in touch with our Customer Services Team here who will be happy to help. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent very useful”

Helpful Report

Posted 3 years ago

Hi Susan, Thanks for taking the time to leave your 5 star review. Its greatly appreciated that you choose Tower for your purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Really happy with my purchase, it would be nice and helpful to include a recipe book just to help the customer”

Helpful Report

Posted 3 years ago

Hi Kim, Thanks for choosing Tower for your valuable purchase of your Air Fryer. Kind regards Keith - Customer Services Manager

Posted 3 years ago

“I only purchased 4 litre fryer yesterday 21 September 2022 and as yet haven’t had the chance to use it. But if it’s anything like the 1.5 litre air fryer that I’ve been using for the past 2 years it’s going to be great. I ordered it online from one of my local stores and was ready to collect immediately. The first one is my new Tower and the second is the much smaller one.”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for choosing Tower for your Air Fryer. I'm sure you will enjoy using it - should you have any enquiries please feel free to contact our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,787 reviews