Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,758 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,758 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use. Just got it today. Done roast potatoes from scratch and they were beautiful. Can't wait to try more”

Helpful Report

Posted 3 years ago

Hello Carole, It was great to read your kind words about how you are using your Tower Air Fryer. We hope you enjoy making more delicious meals - rest assured our customer services team are on hand should you have any further enquiries. Kind regards Keith - Customer Services Manager

Posted 3 years ago

“Great product but as I am new to air fryers there is no real instructions does grill pan stay in . Think it is pretty basic instructions and for price should include some more advice on cooking food .”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for your valuable review about your Tower Air Fryer. With all new products there can be on occasions some uncertainty and I appreciate your valuable feedback about the Instruction Manual. Here at Tower, we love hearing our customers suggestions and recommendations on how we can get better. I can confirm that the Grill Pan can be removed for cleaning. Rest assured our Customer Services Team are readily available to answer any question you may have. Keith - Group Customer Services Manager

Posted 3 years ago

“I receive a 20% discount offer after I placed my ordered but hadn't received my Airfyer ,I immediately email and ask if it could be applied to my what was first order , I had no response. Yet you are keen to get feedback , why did I not receive a reply when I asked for something ?? Happy with my Airfyer hense the score above but not your customer service replies”

Helpful Report

Posted 3 years ago

Hi Julie, Thanks for your comments regarding your recent order and delivery experience for your Tower Air Fryer. I was sorry to read your comments regarding an apparent shortfall in your expectations from our Customer Services Team. Having checked our records, we have no previous communication from you. We have however today issued your discount which was recently received. One of my team will confirm this to you. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I am absolutely delighted with the Air fryer which I have bought. I would recommend this to all. The only downed on this is I find it difficult to get things out of the pan. It's really awkward. If there was a basket with handles which you could grab into when removing this would make this item perfect. Otherwise this would be 5 stars..”

Helpful Report

Posted 3 years ago

Hi Jacqueline, Thanks for taking the time to leave your 5-star review about your Tower Air Fryer. We hope you enjoy using your product. Should you have any queries rest assured a=our Customer Services Team are readily available to assist. Best wishes Keith - Group Customer Servies Manager

Posted 3 years ago

“Love it,only wish i bought one sooner.”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for choosing Tower for your purchase. Tour valuable order is greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I finally managed to purchase the Tower 11Ltr 5-in-1 Air Fryer Oven, still early days using it, I'm not sure on times & temperatures yet but I'm sure I'll work it out soon. We'll pleased with my purchase.”

Helpful Report

Posted 3 years ago

Hi Noreen, Thanks for taking the time to leave your comments about your Tower Air Fryer. With anything new it does take time to get accustomed to it - that said if you do have any enquiries our Customer Services Team would love to hear from you. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I thought the rotation cage was part of the package . Apart from that it works well”

Helpful Report

Posted 3 years ago

Hi Jodie Thanks for taking the time to leave your comments about your Tower Air Fryer. We offer a comprehensive range of Air Fryers, as well as a supporting range of accessories. We hope you continue to enjoy using your Air Fryer to cook delicious meals. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Well made. Position markers/pointers on temperature and timer controls could be clearer. There is a small bump on the knob to indicate which is barely visible. A white or silver mark would be clearer. Otherwise all good so far.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower, we love hearing our customers suggestions and ideas as to how we can improve our products and services. Rest assured we have forwarded your comments on the appropriate department. Should you have any queries please feel free to contact our Customer Serices Team Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have just made the Lemon Garlic Salmon recipe from the Tower Manual Air Fryer booklet. Not very helpful instructions regarding temperature setting and time to cook. It refers you to the Settings Table but there is no mention of any fish apart from frozen fish fingers! However, my own estimates were correct and the result was: Absolutely delicious, soft, moist, quick and so clean. I wish there were more recipes in the booklet.”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for your valuable comments about your Tower Air Fryer. We love hearing from our customers as to how we can improve our products and services and your suggestion has been forwarded to the relevant department. We hope you enjoy using your Air Fryer and rest assured our Customer Services Team are on hand should you have any queries. Keith - Group Customer Services Manager

Posted 3 years ago

“Cooking is a breeze, small pork joint, crispy bacon and other items”

Helpful Report

Posted 3 years ago

Hi Eamon, Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. The photograph of the Pork Joint you cooked looks mouth watering. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I recently purchased a four litre air fryer as I am a first-time user with a small kitchen. I am delighted with the results, both from the energy saving and healthier eating aspects. My only disappointment is that I can’t find an extra shelf to make use of the height in the drawer to enable me to cook an entire meal. If there was an accessory available for my model (T17061), then I would increase my rating to FIVE STARS!”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for choosing Tower for the purchase of your Air Fryer. I was delighted to read about the initial results seen with your energy savings and the healthy cooking. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Slightly different grill plate to the original, but it seems great.”

Helpful Report

Posted 3 years ago

Hi Mr P, Thanks for your kind words about your Tower product. Should you have any queries please feel free to get in touch with our Customer Services Team here who will be happy to help. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent very useful”

Helpful Report

Posted 3 years ago

Hi Susan, Thanks for taking the time to leave your 5 star review. Its greatly appreciated that you choose Tower for your purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Really happy with my purchase, it would be nice and helpful to include a recipe book just to help the customer”

Helpful Report

Posted 3 years ago

Hi Kim, Thanks for choosing Tower for your valuable purchase of your Air Fryer. Kind regards Keith - Customer Services Manager

Posted 3 years ago

“I only purchased 4 litre fryer yesterday 21 September 2022 and as yet haven’t had the chance to use it. But if it’s anything like the 1.5 litre air fryer that I’ve been using for the past 2 years it’s going to be great. I ordered it online from one of my local stores and was ready to collect immediately. The first one is my new Tower and the second is the much smaller one.”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for choosing Tower for your Air Fryer. I'm sure you will enjoy using it - should you have any enquiries please feel free to contact our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Product is fairly priced. Looks good. Excellent at cooking. Shame the advert states 1800watts and it isn’t. It is 2600w”

Helpful Report

Posted 3 years ago

“Early days yet, but the early signs are good.”

Helpful Report

Posted 3 years ago

Hi Thanks for leaving your 5 star comments I was pleased to read that your product is working well in the early days. rest assured our Customer Services Team are on hand if you do have any queries. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Delivery of the product was good and packed well. We got it on the 2 nd day of delivery. The poduct looks fantastic.”

Helpful Report

Posted 3 years ago

Hi Prince John George, Thanks for your 5 star review about your delivery experience. Our courier partners do a fabulous job in ensuring our customers receive their parcels quickly and as expected. Keith - Group Customer Services Manager

Posted 3 years ago

“Air fryer amazing. Delivery very fast. But a little disappointed that there was no where to get a reduction for having a blue light card. Have contacted customer services and have been promised the discount.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your kind words about your recent order with Tower. I was delighted you had chosen Tower to purchase your Air Fryer. Having contacted our Customer Services Team I can confirm your Blue Light Discount has been amended. We have tested our Website and can confirm the Blue Light Discount is active and working fully. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I have purchased one of your air fryer oven. Very modern look. Looks great I'm the kitchen. All works fab . But the light dose not work and spoil the items that are being cooking. I have only received the oven today which is 11/9/22/. It was purchased through Amazon. Model n/o is. T17939 another n/o on the oven is Po253619. I just wondered if you could throw a little light on the problem. Thank you Mr A J Tite”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review about your Tower Air Fryer. Whilst I delighted to read your Air Fryer makes a great addition to your kitchen I was sorry to learn about the issue reported about the light not working. I have made arrangements for one of our Customer Services Team to contact you within the next 24 hours in a bid to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,758 reviews