Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,786 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just purchased a Deep fill sandwich maker and on trying it out. When the sandwich was done I lifted the lid up and left it open to cool. After 1 hour I realised the sandwich maker was still on. So I think that is a bad design. Other than that it a great sandwich maker.”

Helpful Report

Posted 2 years ago

Hi Francis Many thanks for taking the time to leave your valuable comments. Here at Tower we welcome our customers comments as this allows us to improve our products and services. I have arranged for one of our Customer Services Team to contact you very soon. In the meantime thanks again for your valuable feedback Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have been very pleased with its performance, however I found one problem. The button to start it is not easy to see, and once you find it, you have to press it really hard to get it to work. And I mean HARD. This contrasts to all the other buttons that only require the lightest of touches. I wonder if this is a fault with mine only, or are they all like that. Apart from this, I am please with it.”

Helpful Report

Posted 2 years ago

Hi Alan, Many thanks for your valuable comments. Here at Tower we love hearing our customers comments and feedback as this allows us to improve the products and services we provide. Rest assured our Customer Services Team are always available should you need any assistance. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“My 3L air fryer is easy to use and turns out great results. Ideal for cooking meals for one or two people. I would have given it 5 stars as I thought it was a good buy from Argos at £50 but within days of buying it from them they reduced the price to £30 so I now feel slightly cheated!!”

Helpful Report

Posted 2 years ago

Hi Paul, Many thanks for your valuable comments about your Air Fryer purchase. I was pleased to read about the results you have seen with your Air Fryer. As with any product which is sold prices can change - so please keep an eye on our website for our range of products and special offers available. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought new air fryer our first one ever . If the facts are right i will save money and lose weight. That is a massive plus for me . This is a 8.5 tower air fryer . Here's to our first meal tonight 😋”

Helpful Report

Posted 2 years ago

Hi Andy, Many thanks for your comments for your Tower Air Fryer. Rest assured our Customer Services Team are available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love the tower but bit disappointed that we didn't get any instructions so we don't know how to use it”

Helpful Report

Posted 2 years ago

Hi Thanks for your message and indeed your valuable order for your Tower product. I was sorry to learn about the lack of an Instruction Manual. Rest assured one of our Customer Services Team will be in contact with you from Monday 6th November to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's a Xmas present , so though it looks good and I'm happy with it so far I have no comment as to how well it works .”

Helpful Report

Posted 2 years ago

Hi Pete, Thanks for choosing Tower for your valuable purchase. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Ordered mine one night the next day it got delivered Very pleased I've used it twice already, very good.”

Helpful Report

Posted 2 years ago

Hello Nigel, Thanks for taking the time to leave your comments about your delivery experience. Our courier partners work extremely hard to ensure our customers receive their orders safely and on time. Our Customer Services Team are always on hand should you have any enquiries moving forward. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just purchased a T17088 and, having just used it three times, so far I am delighted with it. I've tried chips, roast potatoes, fish and frozen veg. While all good, the jury is out re frozen broccoli...maybe I've to try again.”

Helpful Report

Posted 2 years ago

Hello Henry, Thanks for your comments about your Tower Air Fryer. I was delighted to read about how much you like your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It's just a great helper in the kitchen! However in a about two years time I needed a replacement of the broken top lid as a relult of wear and tear.”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about your Tower product. Rest assured should you have any enquiries about your product or its warranty our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's the wrong size for my pot but good quality.”

Helpful Report

Posted 2 years ago

Hello Judy, Thanks for taking the time to leave your comments about your Tower product. Should you have any enquiries rest assured our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Website was so easy to navigate and fab range of products. The delivery was so quick and I can't think of anything negative! Will definitely buy again.”

Helpful Report

Posted 2 years ago

Hello Sarah, Many thanks for taking the time to leave your comments about your recent positive order experience from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“LED display needs to be brighter”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your valuable comments about your Tower product. Here at Tower we love hearing our customers comments and suggestions as this allows us to further improve our products and services. To understand your enquiry further one of our Customer Services Team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Overall pleased with my product, however, the flimsy grill at the base is really not up to standard. The 4 small rubber grips which hold it in place keep falling off when washing the grill plate, have already lost one down the plug hole! Also cannot cancel cooking time once set, can extend but not reduce cooking time.”

Helpful Report

Posted 2 years ago

Hi Pauline Thanks for your valuable comments about your Tower product. Here at Tower we always appreciate the comments and suggestions our customers make which allows us to review and wherever required improve our products. I have arranged for one of our Customer Services Team to reach out to you very soon to understand the specific nature of your comments. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The instruction manual really isn't very good, so pop on to YouTube and find someone who is product testing the machine. This will help you quickly familiarise yourself.with it's functions. It's a great air fryer. Ridiculously good value, that stands up to a Ninja for a fraction of the price.”

Helpful Report

Posted 2 years ago

“Just used the air fryer it’s nice and big for the price I paid a bargain”

Helpful Report

Posted 2 years ago

Hello Stephen, Many thanks for your review and indeed for choosing tower for the purchase of your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“What a beautiful and wonderful product, it’s witchcraft !!”

Helpful Report

Posted 2 years ago

Hi Chris, Thanks for your kind words and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It’s very nice n easy to use”

Helpful Report

Posted 2 years ago

Hi Aggy It was great to read how easy your Tower product is to use. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very good love it”

Helpful Report

Posted 2 years ago

Hi Claire Thanks for your 5 star comments about your Tower product. Here at Tower we are a little biased about our products and we love our products too !!!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Just bought it not really had chane to cook yet but all looks good”

Helpful Report

Posted 2 years ago

Hello David, Thanks for your valuable order and for being a great customer of Tower. Should you have any enquiries about your product our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Please change the tone of the print on your printed manual as it is far too feint for eyes over 60 years old. A darker tone would be very much appreciated by your mature customers. The air fryer is totally brilliant. Thank you”

Helpful Report

Posted 2 years ago

Hello John, Many thanks for your valuable comments. Here at Tower we love hearing from our customers as it allows us to improve the products and services we offer. Rest assured your comments have been noted and passed to the appropriate department. Should you require any help or support our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,786 reviews