Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pans are a good weight and are performing very well. The only criticism is that the metal rimmed glass lids have trapped water that I can't remove.”

Helpful Report

Posted 2 years ago

Hi Daniel, Many thanks for taking the time to leave your comments about your Tower product. Here at Tower we love hearing our customers feedback and recommendations. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Looks more attractive than my last window vac. Works well. Great for condensation on windows, clearing up a wet bathroom and washing windows. 3 year warranty a big plus.”

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Posted 2 years ago

Hi Clare Many thanks for your comments and indeed your valuable order for your window vac from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So pleased with my Air fryer. Very easy to use, easy to clean. Cooks food to perfection. Would be great if it came with a more detailed leaflet of timings for cooking.”

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Posted 2 years ago

Hi Susan Thanks for your review. Here at Tower we love hearing from our customers as to how we can further improve our products and services. Rest assured your recommendation has been noted. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“I really like this Microwave and is very well priced.”

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Posted 2 years ago

Hi Moira Many thanks for taking the time to leave your 5 star comments about your Microwave from Tower. We hope you enjoy using your Microwave - should you have any questions please feel free to contact our Customer Services Team Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“My oven broke down and i didn't know what to do so a friend of mine brought in an air fryer called Tower Air fryer and that changed everything to better. I still haven't used my oven yet.”

Helpful Report

Posted 2 years ago

Hello Pat Thanks for your kind words. Everyone here at Tower HQ was delighted to read your friend purchased an Air Fryer from ourselves. Should you have any enquiries please feel free to contact us. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great purchase for the price! It does the job. Able to put in cupboard if not in use. So is not taking the space everywhere. The meat takes longer than it’s written in instructions unfortunately. Drawers has wobbly fit when you open while it’s on to check food. I think it’s heat but returns back to normal when off. Otherwise I can’t complain about that at all. Would buy again if I have the option!”

Helpful Report

Posted 2 years ago

Hello Iva, Many thanks for taking the time to leave your valuable comments about Tower product. Rest assured our Customer Services Team are always available to provide help and support in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So quick and easy”

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Posted 2 years ago

Hi John Thanks for your 5 star comments about Tower. We hope you visit our website again very soon to see our exciting range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“5* for the appliance, love it but I have to go through the instructions every time I use it which is the reason I give it 4*. Pictures would help instead of saying ‘toggle’ and I have to go back two pages to see which switch is the toggle? Four-six different switches just to make some chips, flicking backwards and forwards over the pages to get it started, husband reading instructions out to me. It is early days for me and no doubt I will get used to it but for ease, I would have appreciated ‘getting started’ instructions. Did a roast potato, roasted onion, carrots and parsnips, half an hour and done beautifully. Love it.”

Helpful Report

Posted 2 years ago

Hello Margaret, Many thanks for your valuable comments. Here at Tower we love hearing our customers suggestions and feedback. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“Good , reliable, beautiful design”

Helpful Report

Posted 2 years ago

Hello Mohamed, Many thanks for your valuable feedback about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“4 out of 5.”

Helpful Report

Posted 2 years ago

Hello Anne, Many thanks for taking the time to leave your review about your Tower product. If we can assist in anyway in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“It's really good ...”

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Posted 2 years ago

Hi Hanif Many thanks for your valuable comments about your Tower product Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is easy to use and heats very quickly. Value for money was brilliant . Door sticks first time.”

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Posted 2 years ago

Hi Kathy Many thanks for your 5 star comments about your Tower product. We were delighted to read your brilliant comments. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“I have the dual basket T17088 air fryer and I think it is a brilliant piece of equipment for your kitchen. I give it 4 stars only because there is not a good set of instructions, but after watching a YouTube video I now understand how to use it properly. Now looking forward to using it for most of my cooking.”

Helpful Report

Posted 2 years ago

Hello Carol, Many thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower we welcome our customers recommendations and suggestions and your comments relating to the Instruction Manual have been noted. Our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“On behalf of myself and recipient of second one. Fantastic. Bit hard to clean. That's only problem.”

Helpful Report

Posted 2 years ago

Hi Linda, What a wonderful review to receive - thanks for your valuable orders and for being such a great customer of Tower. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“My first dual fryer, my old tower was great this is to. Who needs an oven ?”

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Posted 2 years ago

Hello Tony, Thanks for your 5 star review and for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great price for a good microwave, reasonable delivery. But........ If I had known it was going to be delivered by EVRI I would not of purchased. EVRI IS CHEAP BUT NOT GOOD. PLEASE USE A DIFFERENT DELIVERY COMPANY THEY LET YOU DOWN.”

Helpful Report

Posted 2 years ago

Hi Sharon Thanks for your valuable comments. Our courier partners work very hard to successfully deliver millions of parcels every year. Rest assured your comments have been forwarded to our courier partners. Regards Keith - Group Customer Services

Posted 2 years ago

“Although early days currently these are the best pans that I have bought . They are non stick and easy to clean . Reading the instructions first and using the pans as per instructions ie right saucepan on the right hob makes sense and extends the life”

Helpful Report

Posted 2 years ago

Hi Kevin, It was great to read your kind words about how you're using your set of pans from Tower. As always our Customer Services Team we love to hear from you should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Straight forward instructions on how to safely use the air fryer. Easy to keep clean. S.n Manchester UK”

Helpful Report

Posted 2 years ago

Hello Thanks for your kind words about your Air Fryer and its supporting Instruction Manual. Should you have any enquiries moving forward our Customer Services Team are always on hand. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Please can you tell me why I haven't got a recipe book with my new 10-in 1 digital air fryer oven”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about your Tower Air Fryer. I was sorry to read your comments. One of our Customer Services Team will be in contact very soon to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Dual air fryer best air fryer out there”

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Posted 2 years ago

Hi Peter Many thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we are very proud of our Air Fryers !!! Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,757 reviews