Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,828 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,828 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is good..they answer emails quickly! What doesn’t make me happy is having to replace my first fryer within seven months and to find that the model was no longer available so I had to pay another £30 for a bigger one which I didn’t want as it takes up more space and it’s an ugly bit of kit. I wait to see if this fryer last any longer”

Helpful Report

Posted 2 months ago

“An excellent product both in looks and proficiency. It is exactly as seen in the picture and is vey competitively priced.”

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Posted 3 months ago

“I bought 2 air fryer from tower.. both are good .. easy to use. And they give us extra warranty. Overall all good.”

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Posted 3 months ago

“Shaw provided excellent service. I was helped promptly, and was given the exact information I needed in a very friendly and professional manner!”

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Posted 3 months ago

“It’s very good”

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Posted 3 months ago

“We wanted an air fryer that was very simple to use and our recent purchase is just that. Two dials - one for temperature and one for time. We got exactly what we wanted with the Tower model T17021 and am exceptionally pleased with it. BRILLIANT”

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Posted 3 months ago

“Really pleased with how the Tower operates and cooks. The box with the Tower in was damaged a small scuff mark on the side of the airfryer. The only downside is the door is very stiff when opening and closing.”

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Posted 3 months ago

“Very nice work lovely”

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Posted 3 months ago

“In a matter of weeks, the fan has already broken, so the element is just going to start a fire or trip a breaker. Dangerously bad design.”

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Posted 3 months ago

“I bought as tower VL60 vacuum in December 2025 and are trying to obtain spare filters for this machine The company cannot give me any idea when these will be available They are totally unhelpful as they don’t phone back as promised and are not being helpful in any way I cannot get a refund for this machine as I have been told there is no fault with it. I feel that I have bought a machine for which spares are unavailable so I have wasted my money Be very careful before buying anything from this company. Totally unhelpful and not bothered about customer care”

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Posted 3 months ago

“Happy with the Iron.”

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Posted 3 months ago

“Great iron I like the fact you can use it cordless as well. Very light and a great price”

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Posted 3 months ago

“Had a problem with a tower air fryer I hadn't filled in the warranty correctly but as a Goodwill gesture tower replaced it for me with a more expensive model after a bit of backwards and forwards they bent over backwards to help me very happy indeed highly recommend”

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Posted 3 months ago

“I love my egg cooker it is compact and just what I need at a busy lunchtime”

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Posted 3 months ago

“It’s compact. It’s just me and hubby now, I don’t need the bigger fryer. This looks good.”

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Posted 3 months ago

“The 6.5 slow cooker I got is amazing made my Sunday roasts even better because of it 5 stars from me”

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Posted 3 months ago

“I bought a multi-function egg cooker. Absolutely great perfect eggs. Wished I'd had bought one before. No steaming up kitchen from boiling water in saucepan, just switches off automatically.”

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Posted 3 months ago

“It's works but the tray you put food on has lost its none stick and is now rusty need a replacement”

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Posted 3 months ago

“second toaster hope this one is ok”

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Posted 3 months ago

“Best thing since the microwave. (Keeping to heat my wheatbag up.) only got a little one because I'm on my own. Out the catalogue but very reasonably priced.”

Helpful Report

Posted 3 months ago

Tower is rated 4.1 based on 5,828 reviews