Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My other could do a little stew for my self this one leaks when I washed it i cleaned with a little bit of water and all water leaked out a tiny bit my other could soak half full with water not a leak not sure where leaking the number 1 draw leaks but not number 2”

Helpful Report

Posted 1 month ago

“Bought a air fryer from tower, packed up and received a replacement a airx ai fryer, now this has problems with the rubber seals in the tray, asked customer service for some new rubber seals, no you cant have any , look for yourself on ebay or amazon, what a joke, i have all the emails from them saying this, never buy any of there products again”

Helpful Report

Posted 1 month ago

“I had this product sent to me as a replacement of a previous recall I ve only had it a few months and the water/steam compartment has cracked and is now unsafe to use”

Helpful Report

Posted 1 month ago

“It is far too small, it doesn't even hold a normal sided slice of bread, the mess it creates is just not worth the cleaning hassle!! Only used it once!! The 750w 2 slice sandwich maker is akin to a toy product and the item is simply not fit for purpose!! It's a total waste of manufacturing time and money. If cheese is used it ended up oozing out of the bread and all over the item and I only used cheese singles in it too! Definitely not easy to clean as stated since the cheese seeps under the metal plates... Wish I had never had it.”

Helpful Report

Posted 1 month ago

“Have air fryer barely over a year and it just packed in won’t turn on as it’s also a digital. Screen turn on”

Helpful Report

Posted 1 month ago

“It’s quite noisy and bit smoky . But it works well . I just bought it today . Tried gusto fish and chips .. it was good”

Helpful Report

Posted 1 month ago

“Used it once! Easy to understand & delicious soup. Looking forward to experimenting with different flavours.”

Helpful Report

Posted 1 month ago

“Easy to operate and clean. Energy cost is reasonable.”

Helpful Report

Posted 1 month ago

“1 small screw missing holding front panel flush on air fryer drawer. Requested screw to fit myself. Response return fryer to retailer to receive a replacement.”

Helpful Report

Posted 1 month ago

“Tower XPress Pro T17039. Received as a Christmas present and working really well. Has a decent, easy to follow manual too. The Rotisserie is amazing for a small Chicken. I intend to buy the Kebab attachment soon.”

Helpful Report

Posted 1 month ago

“Fast delivery”

Helpful Report

Posted 1 month ago

“The steam iron is an excellent product. It makes ironing very easy and gets the creases out of a garment with little effort.”

Helpful Report

Posted 1 month ago

“So far so good only had a couple of hours but seems a good iron and well built”

Helpful Report

Posted 1 month ago

“A compact and easy to use mictowave.”

Helpful Report

Posted 1 month ago

“Had to have a replacement air fryer as it was recalled back in August 2025, put the request in, only just received the replacement Jan 2026. Kept emailing to find out where it was, with no luck, eventually got a reply to be told that my replacement had been "lost" after 5 months of waiting. My mother also had the same experience, she got received hers a week before mine arrived, request was put in the same day in August 2025.”

Helpful Report

Posted 1 month ago

“Product really good.. delivery driver must have broken half the plastic handle on lid by transporting but product really good”

Helpful Report

Posted 1 month ago

“It's a great machine and size but with my last air fryer I cooked everything at 180° but this seems like it either needs max 230° or a lot longer at 180°?”

Helpful Report

Posted 1 month ago

“The grill plate is too tight for the cooking basket.”

Helpful Report

Posted 1 month ago

“Great kettle way better”

Helpful Report

Posted 1 month ago

“I've had my air fryer for two weeks, working lovely. Turned it on to Cook a meal. Screen flashes then goes blank, start button flashing but no touch button not working it's like the life has just gone out of it. Very annoyed as I have thrown the box out too.”

Helpful Report

Posted 1 month ago

Tower is rated 4.2 based on 5,757 reviews