Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good awsome”

Helpful Report

Posted 5 months ago

“I am new in the UK 🇬🇧 I just bought the Microwave 20 leters Yesterday”

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Posted 5 months ago

“DEMORA MUITO TEMPO PARA AQUECER O ÓLEO. E O MANUAL DE INSTRUÇÕES É UM POUCO FRACO. Escrevo desde Angola”

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Posted 5 months ago

“It doesn't make me busy since April last year this airfryer as been replaced due to fault with my previous on so it was a recall by the company. And I am disappointed with the product. Still not safe to use, due to coating on the elements plate/grill come of so it rust and not safe to used 😕”

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Posted 5 months ago

“Purchased this a couple of weeks ago for my 82 year old brother. After needing a couple of tutorials, he has mastered using it, and is happy with his food.”

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Posted 5 months ago

“VERY DISAPPOINTED THE LIGHT INSIDE , ONLY PURCHASED 9 DAYS AGO”

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Posted 5 months ago

“Kettle arrived but spout was completely broken/ smashed. So not happy it was delivered like this and not packaged in a better way.”

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Posted 5 months ago

“Very nicely with Tower T17176 8L airfryer and thanks for fast delivery and the airfryer look nice fit in small kitchen and cooking so well. Impressive.”

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Posted 5 months ago

“Very happy with my Tower Air Fryer. Im so glad I bought the 7.2 single draw as I can cook just about anything I need. A full chicken came out crispy skin and moist meat. For £50 I cant go wrong. Love it. ♥️”

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Posted 5 months ago

“Is it normal for a kettle to smell of plastic ? I’ve boiled the water several times before having a cup of tea, still smells. The first cuppa tasted of plastic. Never known it before. Will be returning to Amazon. Shame because it’s a nice kettle but rather offputting”

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Posted 6 months ago

“Well I must say I thought it might be a bit of a gimmick appliance, but I am pleasantly surprised it worked great and quickly. I would definitely recommend it for boiling eggs. I haven’t tried the other methods but if it works the same then definitely buy one”

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Posted 6 months ago

“Very happy with it .Love the knobs .Better than the Digital ones has after a while you can see them. And with pressing it all the time .You eventually break the planner”

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Posted 6 months ago

“Unable to register the 3 year warranty as the site won't let you go any further than model number. My wife disposed the boxes so I tried to put the model number in. That didn't work so I clicked on the get in touch with customer services, again that didn't work. The dual basket Air Fryer T17151BM seems to work well 17th April 2026. We haven't tried the 6.0L slow cooker yet, but obviously Tower don't want anyone to extend the guarantee.”

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Posted 6 months ago

“My Tower T17144 Dual Basket Air Fryer I purchased just over a year ago from Amazon, up until approximately a month ago to be fair I couldn’t fault it, then the right drawer started making a small but distinctive noise, within the month it has become a very loud noise once the fryer has been on for over approximately 5 mins, I feel today’s electrical equipment is designed to fail just after it has done its 12 month warranty, annoying thing is I took the extra 3 yr warranty which came with it but I can’t find my e mail back from the warranty form i filled in on line, so for the second time I’m having to bin a tower air fryer just out of of the 12 months!!”

Helpful Report

Posted 6 months ago

“Customer service is good..they answer emails quickly! What doesn’t make me happy is having to replace my first fryer within seven months and to find that the model was no longer available so I had to pay another £30 for a bigger one which I didn’t want as it takes up more space and it’s an ugly bit of kit. I wait to see if this fryer last any longer”

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Posted 6 months ago

“An excellent product both in looks and proficiency. It is exactly as seen in the picture and is vey competitively priced.”

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Posted 6 months ago

“I bought 2 air fryer from tower.. both are good .. easy to use. And they give us extra warranty. Overall all good.”

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Posted 6 months ago

“Shaw provided excellent service. I was helped promptly, and was given the exact information I needed in a very friendly and professional manner!”

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Posted 6 months ago

“It’s very good”

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Posted 6 months ago

“We wanted an air fryer that was very simple to use and our recent purchase is just that. Two dials - one for temperature and one for time. We got exactly what we wanted with the Tower model T17021 and am exceptionally pleased with it. BRILLIANT”

Helpful Report

Posted 6 months ago

Tower is rated 4.1 based on 5,882 reviews