Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used it today for the first time its good”

Helpful Report

Posted 2 months ago

Hello Thanks for taking the time to leave your valuable review. Here at Tower we understand new products may take a little time to get used to - that's why our Customer Services Team are always on hand to help with any enquiry you may have. If we can assist with any enquiry please feel free to drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 2 months ago

“Love the 7.3 manual airfryer I bought recently. Compact, but holds plenty, great value and easy to operate. Ideally would give stars 4.5 or 4.9, only reason dropping part of a star, is drawer tiny bit fiddly to close fully, needs merest of jiggle to line up and get the last cm to fully shut drawer at which point it will cook”

Helpful Report

Posted 3 months ago

Hello Nicky Thanks for your kind words about your Tower Air Fryer. I was delighted to read how much you love your product. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Keith - Group Customer Services Manager

Posted 2 months ago

“I absolutely love the tower range all beautiful appliances.”

Helpful Report

Posted 3 months ago

Hello Tina Thanks for taking the time to leave your 5 star review and indeed for being a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Told item out of stock so cancelled order and asked for refund”

Helpful Report

Posted 3 months ago

Hello Paul, Many thanks for your valuable review. I was sorry to read your comments about your recent item being out of stock. Our products are very popular especially at this time of year and on rare occasions items do go out of stock - we are expecting your product to return to stock this week however you chose to have a refund. I am sorry for any disappointment this momentary stock issue may have caused - I do hope you visit our website again very soon. Keith- Group Customer Services Manager

Posted 3 months ago

“Looks really good. Nice and easy to operating . Not too big and can fit a dinner plate in. Goes well with my grey kitchen cupboard.”

Helpful Report

Posted 3 months ago

Hello Lindsey Thanks for your wonderful comments and photograph of your Tower microwave. We were delighted to see how your microwave has made a great addition to your kitchen Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Cavaletto Toaster completes my set with the kettle and airfryer”

Helpful Report

Posted 3 months ago

Hello Many thanks for talking the time to leave your 5 star comments which is always welcomed by Tower. We were delighted to read how your Caveletto Toaster has completed your set Thanks for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 3 months ago

“I love it it’s just super easy to use and cooks perfectly. I should of buy it before!”

Helpful Report

Posted 3 months ago

Hello Amanda Many thanks for your kind words about your Tower product. We hope you visit our Tower website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 3 months ago

“05/10/24 Bought a Tower model T17076 digital air fryer for £79.99 from Lidl which gave the impression on the box that it had a 3 year guarantee. Neglected to register (so my fault) only to have the wretched thing break down on 21/11/25, 13 months into not over excessive usage. Then I realised it only has a one year standard guarantee. Fault is the fan stopped operating and if nobody had noticed the smoke coming from it, almost certainly it would have set the kitchen, indeed, probably the whole house on fire. Rather typical, cynically planned obselecence in my view. The cooker itself is very cheaply manufactured and the door cleaning is a right faff on. It does not appear to have any sensor circuitry to detect a fan fault as it was still heating up even though there was zero air circulation. Therefore, in my opinion, this is a most dangerous product with lamentable safety oversight on the manufacturer's part and I DO NOT RECOMMEND this Tower product at all. Designed to last one year then bin and replace. British 'engineering' at its worst .. how sad. Anyone contemplating buying other Tower products ... look very carefully at the quality. I like to buy British wherever possible but I will NEVER buy anything from Tower again.”

Helpful Report

Posted 3 months ago

“Swift delivery from Amazon. Nice compact unit that replaces my Daewoo model”

Helpful Report

Posted 3 months ago

Hello Many thanks for your 5 star review about your Tower product. I was delighted to read how your parcel was delivered swiftly by our retail partners. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“Very good value from B&M. Bit complicated but worth the effort. Quiet when cooking.good to have the light on to see what’s cooking. Not all air fryers have this.”

Helpful Report

Posted 3 months ago

Hello Roderick Many thanks for your kind words about your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future so please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 3 months ago

“I’ve just purchased a Tower microwave. It’s really great. I also have a Tower Airfryer and pressure cooker. Great appliances.”

Helpful Report

Posted 3 months ago

Hello Glenys Many thanks for your comments and indeed your valuable order. Here at Tower our customers comments and feedback are so important to us. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 3 months ago

“If my opinion matters, please note that I haven't received my product yet despite Evri having had it for the last 10 days! I will no longer order from you as long as you use Evri as your carrier.”

Helpful Report

Posted 3 months ago

Hello Geoff Many thanks for taking the time to leave your very valuable comments. I was sorry to learn of your poor delivery experience. Our courier partners work tirelessly to ensure thousands of our customers receive their parcels everyday - on rare occasions a parcel may go astray within our courier partners very busy network. One of our Team have contacted you to offer our sincere apologies and to agree a speedy resolution to your enquiry. Best wishes Keith - Group Customer Services Manager.

Posted 3 months ago

“Had a fire risk airfryer... contacted tower..was offered a replacement air fryer or a voucher...opted for the voucher... little bit of confusion at first,but the staff at tower were very helpful...opted for matching kettle and toaster which look good...in the process of decorating my kitchen so appliances will stay boxed up until it's done...3 year guarantee...look forward to my coffee and toast when kitchen has been refurbished...will be adding other appliances as and when needed...thank you for an excellent service..”

Helpful Report

Posted 3 months ago

Hello Jo Many thanks for taking the time to leave your wonderful comments. At Tower the safety of our customers is always of paramount importance. I was delighted to learn our Team helped with your voucher enquiry to allow for your matching kettle and toaster set to be ordered. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 3 months ago

“Super product”

Helpful Report

Posted 3 months ago

Hello Aiste Thanks for your 5 star comments about your Tower product. I hope you visit our website very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 3 months ago

“Good VFM for a compact small oven/air fryer. Good for warming up frozen pizza. Unfortunately the stone temperature doesn’t rise much above 200–230° which is not enough to make bake a wood or gas fire style pizza, where stone temperature rises to 350–500°.”

Helpful Report

Posted 3 months ago

Hello Thanks for taking the time to leave your valuable comments. Here at Tower our customer comments and feedback are so important to us as they allow us to review and wherever needed improve upon the products and services we offer. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“This is amazing. I am very happy ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 3 months ago

Hello Thanks for taking the time to leave your 5star review. Here at Tower we were delighted to read your kind words and how happy you were with your Tower product. Rest assured our Customer Services Team are always available to help at any point in the future. Keith - Group Customer Services Manager

Posted 3 months ago

“Very good product”

Helpful Report

Posted 3 months ago

Hello Issah Thanks for your 5 star comments. We were delighted to read about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 3 months ago

“I am absolutely disgusted with Tower. I had a recalled Air Fryer which I reported .I agreed to a voucher to put towards buying a new Air fryer from Tower UK . I ordered a new Air fryer on 24/10/25 from their website.Paid the extra amount my receipt said 3/5 days delivery. I have still not received it as of today 11-11/25 I have contacted the customer service by email and I have had no reply and I cannot find a phone number to actually call and speak to an agent. Not what I would call an efficient or caring customer service.”

Helpful Report

Posted 3 months ago

Dear Aileen Many thanks for taking the time to leave your valuable comments. At Tower we always welcome our customers comments and feed back as they allow us to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response to the comments left. I was sorry to learn of the unexpected delays with the delivery of your parcel. Here at Tower we respond to every customer message within 48hours. Having investigated your enquiry I can see you contacted Tower using our automatic customer services agent at around 23.00 hours. You confirmed to our automated agent that your enquiry had been concluded therefore your message was not forwarded to our Team. Now we are aware of your enquiry I was pleased to learn we have contacted you to help with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

“I am sure it will be as expected. WHEN IT ARRIVES 😭”

Helpful Report

Posted 3 months ago

Hello Steven Many thanks for taking the time to leave your valuable comments. At Tower our customers comments and feedback are so important to us. I was sorry to learn of the rare delay with your order - our courier partners work extremely hard to ensure thousands of our customers receive their deliveries everyday. I was delighted to learn your parcel has now been delivered safely. It only leaves me to offer my sincere and personal apologies for the inconvenience you may have experienced. Best wishes Keith - Group Customer Services Manager.

Posted 3 months ago

“Excellent product. Light, easy to manoeuvre and empty.”

Helpful Report

Posted 3 months ago

Hello Thanks for taking the time to leave your wonderful comments about your Tower product. We were delighted you chose Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 months ago

Tower is rated 4.2 based on 5,757 reviews