Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with how the Tower operates and cooks. The box with the Tower in was damaged a small scuff mark on the side of the airfryer. The only downside is the door is very stiff when opening and closing.”

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Posted 6 months ago

“Very nice work lovely”

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Posted 6 months ago

“In a matter of weeks, the fan has already broken, so the element is just going to start a fire or trip a breaker. Dangerously bad design.”

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Posted 6 months ago

“I bought as tower VL60 vacuum in December 2025 and are trying to obtain spare filters for this machine The company cannot give me any idea when these will be available They are totally unhelpful as they don’t phone back as promised and are not being helpful in any way I cannot get a refund for this machine as I have been told there is no fault with it. I feel that I have bought a machine for which spares are unavailable so I have wasted my money Be very careful before buying anything from this company. Totally unhelpful and not bothered about customer care”

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Posted 7 months ago

“Happy with the Iron.”

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Posted 7 months ago

“Great iron I like the fact you can use it cordless as well. Very light and a great price”

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Posted 7 months ago

“Had a problem with a tower air fryer I hadn't filled in the warranty correctly but as a Goodwill gesture tower replaced it for me with a more expensive model after a bit of backwards and forwards they bent over backwards to help me very happy indeed highly recommend”

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Posted 7 months ago

“I love my egg cooker it is compact and just what I need at a busy lunchtime”

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Posted 7 months ago

“It’s compact. It’s just me and hubby now, I don’t need the bigger fryer. This looks good.”

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Posted 7 months ago

“The 6.5 slow cooker I got is amazing made my Sunday roasts even better because of it 5 stars from me”

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Posted 7 months ago

“I bought a multi-function egg cooker. Absolutely great perfect eggs. Wished I'd had bought one before. No steaming up kitchen from boiling water in saucepan, just switches off automatically.”

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Posted 7 months ago

“It's works but the tray you put food on has lost its none stick and is now rusty need a replacement”

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Posted 7 months ago

“second toaster hope this one is ok”

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Posted 7 months ago

“Best thing since the microwave. (Keeping to heat my wheatbag up.) only got a little one because I'm on my own. Out the catalogue but very reasonably priced.”

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Posted 7 months ago

“What a fab little product why has this been missing from my life! Quick & easy eggs.”

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Posted 7 months ago

“Next day delivery NOT..ordered air fryer Thursday next day delivery so you would expect that to be Saturday. NO monday and thats a maybe yet i have been charged next day delivery price disgraceful”

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Posted 7 months ago

“I have had a Towed slow cooker for over 20 years or more ,the only reason I decided to buy a new one was because the outer case was looking its age nothing wrong with the workings just needed a new one ,and Tower was the only one for me .i am one happy customer.”

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Posted 7 months ago

“Very happpy love this little kettle”

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Posted 7 months ago

“Just received our 9ltr air fryer it is a smart looking unit came on time and was well packaged, the price was great as tower are having a sale at the moment,”

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Posted 7 months ago

“I have a coffee filter T13001. This is my 2nd, bought the 1st 2017 & broke the jug ☹️. Missed it so much I couldn’t wait for new jug so bought another. The very best coffee filter machine out there. Hot, clear coffee as good as any barister produces. No drips, stays warm on the plate. Easy to clean. I use paper filters in the mesh but you absolutely don’t have to. 1 flat scoop per 250ml cup gives the flavour/strength I want but you work out what suits you. Also have T17127 air fryer. Works a treat, easy to clean. Can’t recommend the filter highly enough. Love my coffee as coffee, don’t want it messed about so if that’s you, get one ❤️”

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Posted 7 months ago

Tower is rated 4.1 based on 5,882 reviews