Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,786 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If my opinion matters, please note that I haven't received my product yet despite Evri having had it for the last 10 days! I will no longer order from you as long as you use Evri as your carrier.”

Helpful Report

Posted 4 months ago

Hello Geoff Many thanks for taking the time to leave your very valuable comments. I was sorry to learn of your poor delivery experience. Our courier partners work tirelessly to ensure thousands of our customers receive their parcels everyday - on rare occasions a parcel may go astray within our courier partners very busy network. One of our Team have contacted you to offer our sincere apologies and to agree a speedy resolution to your enquiry. Best wishes Keith - Group Customer Services Manager.

Posted 4 months ago

“Had a fire risk airfryer... contacted tower..was offered a replacement air fryer or a voucher...opted for the voucher... little bit of confusion at first,but the staff at tower were very helpful...opted for matching kettle and toaster which look good...in the process of decorating my kitchen so appliances will stay boxed up until it's done...3 year guarantee...look forward to my coffee and toast when kitchen has been refurbished...will be adding other appliances as and when needed...thank you for an excellent service..”

Helpful Report

Posted 4 months ago

Hello Jo Many thanks for taking the time to leave your wonderful comments. At Tower the safety of our customers is always of paramount importance. I was delighted to learn our Team helped with your voucher enquiry to allow for your matching kettle and toaster set to be ordered. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“Super product”

Helpful Report

Posted 4 months ago

Hello Aiste Thanks for your 5 star comments about your Tower product. I hope you visit our website very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 4 months ago

“Good VFM for a compact small oven/air fryer. Good for warming up frozen pizza. Unfortunately the stone temperature doesn’t rise much above 200–230° which is not enough to make bake a wood or gas fire style pizza, where stone temperature rises to 350–500°.”

Helpful Report

Posted 4 months ago

Hello Thanks for taking the time to leave your valuable comments. Here at Tower our customer comments and feedback are so important to us as they allow us to review and wherever needed improve upon the products and services we offer. Best wishes Keith - Group Customer Services Manager

Posted 4 months ago

“This is amazing. I am very happy ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 5 months ago

Hello Thanks for taking the time to leave your 5star review. Here at Tower we were delighted to read your kind words and how happy you were with your Tower product. Rest assured our Customer Services Team are always available to help at any point in the future. Keith - Group Customer Services Manager

Posted 4 months ago

“Very good product”

Helpful Report

Posted 5 months ago

Hello Issah Thanks for your 5 star comments. We were delighted to read about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 5 months ago

“I am absolutely disgusted with Tower. I had a recalled Air Fryer which I reported .I agreed to a voucher to put towards buying a new Air fryer from Tower UK . I ordered a new Air fryer on 24/10/25 from their website.Paid the extra amount my receipt said 3/5 days delivery. I have still not received it as of today 11-11/25 I have contacted the customer service by email and I have had no reply and I cannot find a phone number to actually call and speak to an agent. Not what I would call an efficient or caring customer service.”

Helpful Report

Posted 5 months ago

Dear Aileen Many thanks for taking the time to leave your valuable comments. At Tower we always welcome our customers comments and feed back as they allow us to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response to the comments left. I was sorry to learn of the unexpected delays with the delivery of your parcel. Here at Tower we respond to every customer message within 48hours. Having investigated your enquiry I can see you contacted Tower using our automatic customer services agent at around 23.00 hours. You confirmed to our automated agent that your enquiry had been concluded therefore your message was not forwarded to our Team. Now we are aware of your enquiry I was pleased to learn we have contacted you to help with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“I am sure it will be as expected. WHEN IT ARRIVES 😭”

Helpful Report

Posted 5 months ago

Hello Steven Many thanks for taking the time to leave your valuable comments. At Tower our customers comments and feedback are so important to us. I was sorry to learn of the rare delay with your order - our courier partners work extremely hard to ensure thousands of our customers receive their deliveries everyday. I was delighted to learn your parcel has now been delivered safely. It only leaves me to offer my sincere and personal apologies for the inconvenience you may have experienced. Best wishes Keith - Group Customer Services Manager.

Posted 5 months ago

“Excellent product. Light, easy to manoeuvre and empty.”

Helpful Report

Posted 5 months ago

Hello Thanks for taking the time to leave your wonderful comments about your Tower product. We were delighted you chose Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Electric bin broke. Numerous others have reported the same problem. Sneaky little sharks sidestep the 3 year warranty if not registered straight after purchase. Assume this item will not last long, which for the price is disgraceful. So much for buying British.”

Helpful Report

Posted 5 months ago

Hello Darren Many thanks for your valuable comments. Here at Tower we appreciate our customers comments and feedback as this allows us to review and wherever required improve upon the products and services we offer. Customer feedback also allows us to provide a balanced and accurate response to the comments left. Here at Tower we are proud of our product range and their supporting warranty programme. All of our products are supported by a fixed 12 month warranty and we also provide our customers with the opportunity to extend their warranty free of charge for a further 24 months - all details can be found on the products packaging and the Instruction Manual. As you did not take the opportunity to extend your products warranty sadly the warranty expired in April 2025 - some6 months ago. One of our Leadership team has been in contact with you to understand further your enquiry and to look at possible solutions. Kind regards Keith - Group Customer Services Manager

Posted 5 months ago

“I was reluctant to get an air fryer but after bring persuaded I was recommend the Tower Vizion. I am delighted with it, I'm only a few days in but already the things I have cooked have been great....and quick. I'm researching recipes to see what I can do and I'm hoping this will also save on my electricity bill. The trays seem so much more versatile than a basket with regard to multiple item cooking. I would definitely recommend this product.”

Helpful Report

Posted 5 months ago

Hello Julia Many thanks for your valuable review which is appreciated by everyone at Tower. We were all delighted to read you chose Tower for your Air Fryer purchase. Please be assured our Customer Services Team are always available to help with any enquiry you may have . Kind regards Keith - Group Customer Services Manager

Posted 5 months ago

“I ordered an item from Tower vast range but unfortunately I processed the purchase in error. I contacted customer service straight away and was amazed that Joseph in customer service service contacted me the following day and resolved my problem. I have now received my goods but just wanted to say what brilliant service Joseph gave as I thought it would take ages. Thanks Joseph”

Helpful Report

Posted 5 months ago

Hello Baz Thanks for your wonderful comments about Joseph from our Customer Services Team. Here at Tower we understand on rare occasions things don't go to plan and when this happens our Team always act quickly to help and support our customers. I was delighted Joseph achieved this with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Thank you Tower. I have just received my replacement digital dual basket air fryer. All good at e17”

Helpful Report

Posted 5 months ago

Hello Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to read your 5 star comments. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Brilliant iron easy to use, great it has the option off cordless and corded. Brilliant stream would very much recommend especially for the price.”

Helpful Report

Posted 5 months ago

Hello Sharon Many thanks for taking the time to leave your 5 star review about your Tower Ceraglide Steam Iron. I was delighted to read your comments and indeed your kind recommendation. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 5 months ago

“Now assembled, really happy with the colour of this, very stylish. The wheels make it way to move around the flat and the fold down sides make it more compact when drying a few items. Love the hanging arms for shirts. This dryer took me and my student son 20 minutes to build. It was a bit daunting at first when saw all the rods in the box but soon got hang of it. The large photo on the box helped to show where the silver rods went. It was more useful as a quick guide than the small image in the manual. It would be useful to have letters that are highlighted in the manual on the plastic bags the rods came in for easy identifying like you get with kid’s toys sets.”

Helpful Report

Posted 5 months ago

Hello Jane Thanks for your wonderful comments about your Tower product. Hereat Tower we understand new products can be a little daunting at first that's why our Customer Services Team are always happy to help with any enquiry we receive. If we can help with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 5 months ago

“Great buy, worth the money.”

Helpful Report

Posted 5 months ago

Hi Jn Thanks for your 5 star review for your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith- Group Customer Services Manager

Posted 5 months ago

“5 stars from me! This frozen drinks machine is absolutely fab! From strawberry daiquiris to iced frappes it has got you covered! I love the modern design and it's so easy and convenient to use, definitely recommend.”

Helpful Report

Posted 5 months ago

Hi Thanks for your 5 star review regarding your Tower product There's nothing like a refreshing strawberry daiquiris or iced frappes. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Hi. This is my second Tower air fryer (Vortx) received as replacement for previous problem unit. I have always found Tower air products excellent quality. My only criticism would that the replacement unit I receive is biege and the white figures on the biege knobs are very difficult to read.”

Helpful Report

Posted 6 months ago

Hello Stephen Many thanks for taking the time to leave your 5 star comments. Here at Tower our customers feedback is always welcomed as it allows us to review and wherever required improve upon the products and services Thanks for your kind words regarding Tower and your Air Fryer - rest assured your recommendation has been passed across to our Product Development Teams. Keith - Group Customer Services Manager

Posted 5 months ago

“its very good”

Helpful Report

Posted 6 months ago

Hi Many thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our Tower website again very soon to checkout our great range of products Keith - Group Customer Services Manager

Posted 6 months ago

“I have always used Tower Kitchen Ware. Just purchase another of their kettles with the added bonus of extended 3 year guarantee”

Helpful Report

Posted 6 months ago

Hello Tommyshortlegs Thanks for your 5 star review about Tower. We were delighted to read about your latest order for your kettle. Everyone here at Tower HQ really appreciates your valuable order - thanks for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

Tower is rated 4.2 based on 5,786 reviews