Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this kettle having different colours is fantastic the blue is perfect.Boils quickly”

Helpful Report

Posted 5 months ago

Hello Christine Many thanks for your kind words and indeed your valuable order for your kettle from Tower. We hope you visit our website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“I regret purchasing the Tower Rose range of kitchen pans. On the surface, they look stylish, but the reality is very different. • Non-stick that sticks: The frying pans are advertised as non-stick, yet food clings to them relentlessly. The coating feels cheap and ineffective. • Poor build quality: The pots are badly designed—the handles heat up to the point of being unsafe, making them impractical for everyday cooking. • Value for money: I spent £80 on this set, and it’s now destined for recycling. That’s money wasted on products that simply don’t deliver.”

Helpful Report

Posted 5 months ago

Hello Thank you for you feedback. Here at Tower we always welcome our customers comments and feedback as this allows us to review and wherever required improve upon the products and services we offer. Customer feedback also allows us to provide a balanced and accurate response to the original comments left. I was sorry to learn of the very rare issue with your Pan Set. All of our products are required to meet the highest levels of safety and quality standards. To compliment this our products are supported by a robust warranty programme and we provide our customers with the opportunity to extend their products warranty free of charge. As your products warranty had expired and you did not take the opportunity to extend your products warranty we were unable assist with your enquiry on this occasion. Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Could not find ANY bread that fitted the deep fill sandwich toaster. Filling leaks everywhere because the bread is too small to fit and therefore the bread does not seal. Customer services were extremely unhelpful. This item is ‘not fit for purpose’.”

Helpful Report

Posted 5 months ago

Hello Many thanks for your valuable feedback. At Tower our customers comments and feedback are always welcomed as they allow us to review and wherever required improve upon the products and services we offer. Customer feedback also allows us to provide a balanced and accurate response to the original comments left. I was sorry to learn of the difficulties you experienced with our very popular Sandwich Maker. Sadly as there are several brands and sizes of loaves on the marker place we are unable to recommend a specific loaf . Regards Keith - Group Customer Services Manager

Posted 5 months ago

“Excellent love great price”

Helpful Report

Posted 5 months ago

Hello Mark Thanks for your 5 star review about your Tower product. Here at Tower we are proud to provide quality products at affordable prices supported by great customer service. Keith - Group Customer Services Manager

Posted 5 months ago

“The box was damaged and the product was so small cant even hold a cup of rice am so disappointed”

Helpful Report

Posted 5 months ago

“I would love to write a review but after 11 days I still haven’t received my order.”

Helpful Report

Posted 5 months ago

Hello Alison Many thanks for your valuable review. Here at Tower our customers feedback is always welcomed by us. I was sorry to learn of the delay with your recent order. One of our Team will be in contact with you very soon to help with your enquiry - it only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 5 months ago

“My Air fryer was working well, but now is not working properly as an air fryer. It the oven heats. but fan is not working I don't think. I brought it on the 7th of June 2024 and it stopped working this year September 2025. I am hoping this will be still under warranty. I though it was 3 years”

Helpful Report

Posted 5 months ago

Hello Christine Thanks for your valuable comments. I was sorry to learn of the rare issue with your Air Fryer. One of our Team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 5 months ago

“Absolutely over the moon with this, love the fact that it heats straight away, haven’t used my oven since”

Helpful Report

Posted 5 months ago

Hello Denise Many thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Very pleased with the product.”

Helpful Report

Posted 5 months ago

Hello We were delighted to read your comments about how pleased you were with your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 5 months ago

“Product design fault. Using a plastic bit to register the draw closing. Broken on both air fryers purchased on the same bit.”

Helpful Report

Posted 5 months ago

Hello Anonymous Many thanks for your comments which are always welcomed by Tower. Customer comments allow us to review and wherever required improve upon the products and services we offer as well as providing a balanced and accurate response to the comments left. All of our products are required to meet the highest of safety and quality purposes so your comments regarding a design fault came as a surprise to us Our Air Fryers are supported by a 12 month warranty which in the rare event that a fault occurs gives our customers peace of mind. Indeed we also provide our customers with the opportunity to extend their products warranty free of charge for a further 24 months. At the time of your enquiry you did not take up the opportunity to extend your warranty and your products warranty had expired several months previously. One of our Team will be in contact with you very soon Keith - Group Customer Services Manager

Posted 5 months ago

“Purchased a Vortx Air Fryer from Tesco 3 months ago. Great air fryer but the black has started to lift off the tray in a few spots. Disappointing as this never happened in previous airfryers.”

Helpful Report

Posted 5 months ago

Hello Thanks for your valuable comments. One of our Team will be contacting you very soon to understand and help with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Purchased from Tesco stores found your product at a reasonable price. Decided to buy the deep fill toaster. We are really happy this product works well.”

Helpful Report

Posted 5 months ago

Hello To The Smith Family Many thanks for taking the time to leave your wonderful comments about your Deep Fill Toaster. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Keith - Group Customer Services Manager

Posted 5 months ago

“I’ve not had any reason to talk to customer service. The price was rather high. Overall it’s fine except that it’s like a slow cooker.”

Helpful Report

Posted 6 months ago

Hello Thanks for your valuable comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“The colour and design is lovely however it’s arrived with a Dint 😢 I’ll have to send back I have the kettle and pepper mill and they are great”

Helpful Report

Posted 6 months ago

Hello Mel I was sorry to read about the rare issue with your delivery and the condition in which your Toaster was received. One of our Team will be in contact with you very soon to help with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“I’ve used it today for the first time its good”

Helpful Report

Posted 6 months ago

Hello Thanks for taking the time to leave your valuable review. Here at Tower we understand new products may take a little time to get used to - that's why our Customer Services Team are always on hand to help with any enquiry you may have. If we can assist with any enquiry please feel free to drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 6 months ago

“Love the 7.3 manual airfryer I bought recently. Compact, but holds plenty, great value and easy to operate. Ideally would give stars 4.5 or 4.9, only reason dropping part of a star, is drawer tiny bit fiddly to close fully, needs merest of jiggle to line up and get the last cm to fully shut drawer at which point it will cook”

Helpful Report

Posted 6 months ago

Hello Nicky Thanks for your kind words about your Tower Air Fryer. I was delighted to read how much you love your product. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Keith - Group Customer Services Manager

Posted 6 months ago

“I absolutely love the tower range all beautiful appliances.”

Helpful Report

Posted 6 months ago

Hello Tina Thanks for taking the time to leave your 5 star review and indeed for being a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Told item out of stock so cancelled order and asked for refund”

Helpful Report

Posted 6 months ago

Hello Paul, Many thanks for your valuable review. I was sorry to read your comments about your recent item being out of stock. Our products are very popular especially at this time of year and on rare occasions items do go out of stock - we are expecting your product to return to stock this week however you chose to have a refund. I am sorry for any disappointment this momentary stock issue may have caused - I do hope you visit our website again very soon. Keith- Group Customer Services Manager

Posted 6 months ago

“Looks really good. Nice and easy to operating . Not too big and can fit a dinner plate in. Goes well with my grey kitchen cupboard.”

Helpful Report

Posted 6 months ago

Hello Lindsey Thanks for your wonderful comments and photograph of your Tower microwave. We were delighted to see how your microwave has made a great addition to your kitchen Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Cavaletto Toaster completes my set with the kettle and airfryer”

Helpful Report

Posted 6 months ago

Hello Many thanks for talking the time to leave your 5 star comments which is always welcomed by Tower. We were delighted to read how your Caveletto Toaster has completed your set Thanks for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 6 months ago

Tower is rated 4.2 based on 5,811 reviews