Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,786 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought Ceraglide 3100W Steam Iron , no problem with iron but find the cord is not long enough . I have problems reaching end of ironing board , so very disappointed with it x Such a shame as no problems otherwise .x”

Helpful Report

Posted 6 months ago

Hello Lorraine Thanks for your valuable feedback regarding your Ceraglide Steam Iron. Here at Tower our customers comments are very valuable to us as they allow us to review and wherever required improve upon the products and services we offer. Rest assured your comments have been passed across to our Product Development Team. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Too early for full review so far good”

Helpful Report

Posted 6 months ago

Hello Dave Thanks for your comments regarding your Tower product. We understand new products may take a little while to get accustomed to. If you do have any enquires please be assured our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Wow she is big, takes a large chicken no problem. We cooked a large pork leg and in the morning we got tender meat that was like pulled pork, so easy to use. Even started to us the warm feature as we get taken aways .Well made ,looks nice”

Helpful Report

Posted 6 months ago

Hello Thanks for your wonderful comments about your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Ver good weight of iron, great to have a long thick cord. Very impressed for the price paid”

Helpful Report

Posted 6 months ago

Hi LJH Many thanks for your 5 star review of your Steam Iron from Tower. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Kind regards Keith - Group Customer Services Manager

Posted 6 months ago

“Have always been worried about using an air fryer, however not worried anymore. Excellent product, easy to use. Quick and easy cooking and find myself looking for the air fryer logo on a food shop. Highly recommended.”

Helpful Report

Posted 6 months ago

Hello Dean Thanks for your very valuable comments. Here at Tower we understand using a new product can be a little daunting - that's why our Customer Services Team are always available to assist with any enquiry you may have in the future. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Clean lines and clear digital display makes the unit fit well in our kitchen. The preset cooking options have so far been spot on, pizzas, chips, toast etc have all come out perfect. Only criticism really, is not sure why they have reduced the size of the rotating basket from our much smaller Tower 11lt air fryer, same diameter basket but shorter in length with a much wider cavity to put it in, a few inches of wasted space in my opinion, and it would allow a greater area for crisping, instead of cramming food items inside rather than having to do multiple batches. The unit does emit very hot air, and although I have the minimum distance above, the cupboards can get quite hot. We had the 11lt 5in1 air fryer, it was our main oven for 4 years,but unfortunately it started to turn off part way through cooking and the display disappeared when it got up to temperature. The display on the Vortex is larger and clearer, and is much easier to use and clean. I can honestly say we are very happy having made the change.”

Helpful Report

Posted 6 months ago

Hello Steve Many thanks for taking the time to leave your very valuable comments. Here at Tower our customers comments are so important to us as they allow us to review and wherever required improve upon the products and services we offer. If we can help with any enquiry please feel free to drop us a message -we'd love top hear from you. Keith - Group Customer Services Manager

Posted 6 months ago

“Makes a lovely cup of tea and beautiful design”

Helpful Report

Posted 6 months ago

Hello Thanks for your 5 star review. We were delighted to read about the delicious cups of tea made from your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 6 months ago

“I purchased a 'new', to me THANK YOU Great Customer Service as always TOFSCordless Steam Iron from TOFS, just this morning. It will make a massive impact to my life. And I can't wait to get 'stuck' in!! Em”

Helpful Report

Posted 6 months ago

Hello Emma Many thanks for your wonderful comments about your Cordless Steam Iron from Tower. Our customers comments and feedback are so important to us as they allow us to stay at the forefront of delivering excellence in the services and products we provide. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“I have ordered the Tower Kettle & Toaster set. Very pleased with my purchase! Love the Tower range!”

Helpful Report

Posted 6 months ago

Hello Carl, Many thanks for your wonderful comments about your Kettle & Toaster set from Tower. Thanks for being such a great customer of Tower - we hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 6 months ago

“N/A n/a n/a n/a”

Helpful Report

Posted 6 months ago

Hi Many thanks for your valuable order and for being a great customer of Tower. Keith- Group Customer Services Manager

Posted 6 months ago

“I have brought 2 dinner warmers for Xmas not tried yet but can’t wait to try”

Helpful Report

Posted 6 months ago

Hello Christopher Many thanks for your valuable order and your kind words about your Tower Buffet Server. Rest assured our Customer Services Team are always available so please feel free to drop us a message if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Used for first time and impressed with the results, only moan is removing the grill trays for cleaning”

Helpful Report

Posted 6 months ago

Hello Thanks for taking the time to leave your valuable review. Here at Tower our customers comments are so important to us as they allow us to review and wherever required improve upon the products and services we offer. Keith - Group Customer Services Manager

Posted 6 months ago

“Very big and useful but slightly difficult it will take some time to get used to but it is a big upgrade from my old one.I Would recommend it to people who cook a lot at a time.”

Helpful Report

Posted 6 months ago

Hello Many thanks for taking the time to leave your kind words about your Air Fryer from Tower. Kind regards Keith - Group Customer Services Manager

Posted 6 months ago

“I love this, so stylish and sleek. The airfryer saves space due to its design and the touch screen display is just brilliant. This air fryer is sturdy and well built. The options seem pretty straight forward too.”

Helpful Report

Posted 6 months ago

Hi Fuzz Thanks for your wonderful 5 star review. I was so pleased to read your comments about your Air Fryer from Tower. Please be assured our Customer Services Team are always available to help Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Lighter than other irons Smooth running”

Helpful Report

Posted 6 months ago

Hello Thanks for your wonderful comments. Here at Tower we love reading our customers comments and feedback. I was so pleased to read about your Iron from Tower. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Lovely, air fryer, looks great, very pleased”

Helpful Report

Posted 6 months ago

Hi Alan Thanks for your 5star comments about your Tower Air Fryer. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 6 months ago

“Great item just a little bigger than expected”

Helpful Report

Posted 6 months ago

Hello Marisha Many thanks for your kind words about your Tower Air Fryer. Please be assured our Customer Services Team are always available to help should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 6 months ago

“No oven so I purchased ToWeR Air Fryer, It been a life line.Thank you”

Helpful Report

Posted 6 months ago

Hi David It was great to read how our Tower Air Fryer has been a life saver. If we can help in anyway in the future please drop us a message - our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 6 months ago

“Good product”

Helpful Report

Posted 6 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“⭐ Sturdy, Easy to Use, and Easier to Clean — Cable is Short ⭐ 📝 First Impressions This is quite a tall machine at around 24cm in height, with a shiny finish that looks smart in the kitchen (though it does show fingerprints easily). Assembly was straightforward — the blade section slots neatly into place, and it feels sturdy once fitted. ⚙️ Ease of Use Using it is simple. The blade pierces the tin positively and the built-in magnet holds the tin securely while it turns. I tested it on a Fray Bentos pie tin — it opened with ease as long as you hold and feed it through. The motor is quieter than the Daewoo model I previously tried (and returned), which was noisy, cumbersome, and had a weak magnet that didn’t reach the lid properly. There’s also a handy bottle opener tucked into the alcove underneath, making it multifunctional. ✨ Performance & Results It handles standard tins smoothly and safely. The magnet is strong enough that you don’t worry about the tin slipping, and the lid section with the blade flips fully open, making it easy to get underneath and clean away any food build-up. By comparison, the Daewoo model didn’t even angle far enough to reach the blade area, so gunk would collect there. 🙌 Comfort & Experience The only drawback is the cable length — it’s quite short, so depending on where your sockets are you may need to shuffle it around. At its height, it does take up a bit of counter space, but that also makes it comfortable to use standing up. 💷 Value vs Others It’s sturdier, quieter, easier to clean, and more reliable than the Daewoo model I tried. The added bottle opener makes it better value for money. ✅ Final Verdict A tall, sturdy electric tin opener that opens awkward tins like Fray Bentos with no struggle and is easy to keep clean. The short cable is the only let-down, but overall it’s a dependable, well-designed kitchen gadget.”

Helpful Report

Posted 6 months ago

Hi Amez Many thanks for very comprehensive review. Here at Tower our customers comments and suggestions are very important to us. Regards Keith - Group Customer Services Manager

Posted 6 months ago

Tower is rated 4.2 based on 5,786 reviews