Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really like this iron. V smooth and easy to use.”

Helpful Report

(Tower) - Posted 6 months ago

Hello David Many thanks for taking the time to leave your wonderful comments about your Tower Iron. Everyone here at Tower HQ was delighted to read your kind words. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 6 months ago

“It looks nice. Just made my first cup of coffee, adjusted the temperature manually and it came out at just the right temperature.”

Helpful Report

Posted 6 months ago

Hello Thanks for your valuable 5 star review. Here at Tower our customers comments and feedback are so important to us. I was delighted to read about your coffee machine - there's nothing better than freshly brewed coffee !!! Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Excellent price for this cordless iron I didn’t even know you could get cordless anyway great iron does the job whether corded or cordless heats up quickly perfectly adequate cord length and I Ron very light great for anyone who suffers with dexterity problems such as arthritis”

Helpful Report

Posted 6 months ago

Hello Michelle Many thanks for taking the time to leave your wonderful comments about your Cordless Iron from Tower. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Rest assured if we can assist with any enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager.

Posted 6 months ago

“I need to return this I've tried all week but no one seems bothered”

Helpful Report

Posted 6 months ago

Hello Janette Thanks for your review. Here at Tower our customers comments are very important to us as they allow us to review and wherever required improve upon the products are services we offer. Customer comments also allow us to provide a balanced and accurate response to the comments left. I was disappointed to read your comments about no one from Tower being bothered about your message - sadly this is not the case. Every customer message we receive is responded to. When a customer contacts us we always acknowledge safe receipt of the message and we provide a timescale as to when our customers can expect a response from us. We also make a polite request not to send chaser or duplicate messages to us as this only hinders our effectiveness to respond to your message in the shortest possible time. Your first message was received safely by us on Wednesday 6th August with a further eight messages being received within the next 48 hours. One of our Team have been in contact with you today to assist with your enquiry. Regards Keith - Group Customer Services Manager.

Posted 6 months ago

“Great 11ltr Air fryer, food cooked perfect, Easy clean, and loads room in baskets 10/10”

Helpful Report

Posted 6 months ago

Hello Elizabeth Many thanks for your wonderful comments about your Tower Air Fryer. We do hope you visit our website again very soon to checkout our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Informed customer service that I owned a tower air fryer that had been recalled. Within 48 hours they sent me a new one. Fantastic customer service!!!”

Helpful Report

Posted 6 months ago

Hi Many thanks for your 5 star comments about the recent Customer Service you received from Tower. Here at Tower our customers feedback is so important to us and we believe the service we provide to our customers is different to that of other organisations. Keith - Group Customer Services Manager

Posted 6 months ago

“I chose to have a replacement airfryer due to a product recall. Excellent service provided by Tower, new fryer arrived within days. I would be more than happy to buy any Tower products in future.”

Helpful Report

Posted 6 months ago

Hello Many thanks for taking the time to leave your 5 star comments about Tower. Here at Tower our customers and feedback are so important to us. Keith - Group Customer Services Manager

Posted 6 months ago

“Defo the best airfry ever”

Helpful Report

Posted 6 months ago

Hello Jack Many thanks for your 5 star comments. We were delighted to read your comments about your Tower Air Fryer. Our Customer Services Team are always available if you have any questions in the future. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Bought a air fryer VIZION T17072 LAST YEAR ,like it very much .just one problem as all the rubber feet that hold the food shelf have broken off and are now scratching the bottom when I remove it to clean .I rang for replacements months ago and was promised 4 new ones when in stock unfortunately I'm still waiting .yes it's a small problem that can be easily be rectified but every use it's scratching side of fryer .”

Helpful Report

Posted 6 months ago

Hello Jean Many thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback. Rest assured one of our Team will be in contact very soon to help - in the meantime thanks for your patience. Keith -Group Customer Services Manager

Posted 6 months ago

“Bought a BBQ direct from Tower website this week. Did not get a receipt or any email response. I contacted customer services the next day (29th) and not had any response. The bbq was delivered today which is good but it does not contain the bbq cover which was supposed to be included. Ive got no receipt, and no response from customer services. Am not happy!”

Helpful Report

Posted 6 months ago

“I had one of the faulty airfryers, done as instructed and cut the plug and disposed of it at the end of June. Received a voucher which I used to place an order for replacement on 26th June. Still haven't received it 6 weeks later. We rely on it in our house, the email said it would be delivered in 3-5 days. I have had zero response to two emails I have sent. Really struggling without as we don't have a working cooker at the moment. Terrible customer service.”

Helpful Report

Posted 6 months ago

Dear Wendy Many thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback as they allow us as an organisation to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response to the original review. Having reviewed your comments I would like to firstly offer my sincere and personal apologies for the delays you have encountered. At Tower we always respond to every customer message we receive - as a result of your valuable feedback we identified an isolated incident where a small number of email responses were delayed by a technical error. In addition the Air Fryer you selected temporarily went out of stock due to such high interest in this product. I was delighted to learn your Air Fryer has been delivered today and wish to offer my sincere apologies once again. Keith - Group Customer Services Manager.

Posted 6 months ago

“Emailed, phoned, messaged on the company website and via their Facebook page multiple times amnd all ignored! We placed an order on the 16th July and still the order sits there as pending! It is now the 27th July! Shocking company!”

Helpful Report

Posted 6 months ago

Hello Steve Many thanks for your review. Here at Tower our customers comments are always welcomed as they allow us to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response from our perspective. I was sorry to learn of your perception that we ignore customer messages - sadly this is not the case. When a customer contacts us we always acknowledge safe receipt of the message and we provide a timescale as to when you can expect a response from us. We also make a polite request to avoid sending chaser messages as this impacts on our ability to reply in the shortest possible time. Having reviewed your communications I can confirm we replied to your communication and indeed your chaser message within the timescales we quote. One of our Team remain in contact with your regarding your recent order which unfortunately is out of stock Regards Keith - Group Customer Services Manager.

Posted 6 months ago

“My new digital bread maker is a nice machine. I prefer the squarer design of other machines but I went for the brand rather than the look. My machine was well priced but the reason I took stars off was because it was almost impossible to get the ingredients bucket back in properly. This will be very annoying if it happens every time I use it. For this reason, I would think twice about buying another Tower machine.”

Helpful Report

Posted 6 months ago

Hello Thanks for taking the time to leave your very valuable comments. At Tower our customers comments are so important to us. Our Customer Services Team are always available to help with any enquiry you may have so if there is anything we can help with please drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 6 months ago

“Very fast delivery, helpful customer service, very happy with price, return and refund absolutely stunning, very happy with this item”

Helpful Report

Posted 6 months ago

Hello Mr Cook Many thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. With best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Great microwave, stylish and very easy to use , bought on Amazon prime day deal for £66 , delivered within a few days , very happy with my purchase”

Helpful Report

Posted 6 months ago

Hello Thanks for choosing Tower for the purchase of your microwave oven. Please be assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 6 months ago

“I am very happy with new digital Air Fryer it is wonderful i love it”

Helpful Report

Posted 7 months ago

Hello Vikki Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Its no secret that here at Tower we love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 7 months ago

“I ordered an electric bbq grill on the 7th of July at checkout it said 3-5 working days it’s now the 20th of July and still not received my item. It was intended for this weekend for a birthday party. I have messaged a few times through the customer service email, but no response at all. I’ve looked and looked on website but no telephone number. Evri have been waiting for it since Tuesday 8th July, still saying expecting it soon on evri.”

Helpful Report

Posted 7 months ago

Dear Jen Many thanks for your valuable review. At Tower we always welcome our customers feedback as this allows us to review and wherever needed improve upon the products and services we provide. I was sorry to learn of your delivery experience. Our courier partners work extremely hard to ensure our customers receive their orders safely. On rare occasions a parcel may go astray within our courier partners network-sadly this occurred with your parcel. One of our Customer Services Leadership Team have been in contact with you in a bid to resolve your enquiry and to acknowledge your concerns. It only leaves me to offer my sincere and personal apologies for the inconvenience you have experienced. Keith - Group Customer Services Manager.

Posted 7 months ago

“Excellent product, so easy to use and genuinely will make the same meals you made before taste better when made in this fryer!”

Helpful Report

Posted 7 months ago

Hi Thanks for your wonderful comments about your Tower product -I was delighted to read how easy to use you are finding your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 7 months ago

“Excellent would recommend”

Helpful Report

Posted 7 months ago

Hello Laura Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments and feedback are so important to us. With best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Very thrusting and transparent brand. Alerted and Replaced faulty fryer within a week. Excellent customer service.”

Helpful Report

Posted 7 months ago

Hello Thanks for your kind words. Here at Tower we believe the service we provide is different to that of other organisations and I was delighted to read this was the case with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 7 months ago

Tower is rated 4.2 based on 5,757 reviews