Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a good cooker, the Rotisserie was at its max with a 1.5kg chicken so maybe the recommended 1.3 should be stuck to. The drip tray is a bit shallow and fiddly,also difficult to extract as the bottom elements are too close. The brief instructions that come with it are inadequate & do not specify that you should probably use Roast for the Rotisserie function they leave you in the dark. As this is a new cooker, hopefully Tower will produce some online videos soon.”

Helpful Report

Posted 8 months ago

Hello Andy Many thanks for your valuable comments Here at Tower we love hearing from our customers as your feedback helps us review and improve upon the products and services we offer. Our Customer Services Team are always available to help with any enquiry you may have - so feel free to drop us a message at any point - we'd love to hear from you. Kith - Group Customer Services Manager

Posted 8 months ago

“I contacted the CS team weeks ago and they mentioned that the replacement bin had been dispatched, but no tracking code was provided. After waiting a week, I asked for an update, but nothing was sent. The CS team only responded with template emails, regardless of what I wrote to them. There was an email that simply repeated what had been said in the previous email to me, just a copy and paste. I am deeply disappointed with the customer service. I will escalate this matter, as no one in the team seems to care about customer service or warranty.”

Helpful Report

Posted 8 months ago

Hello Many thanks for taking the time to leave your review. Here at Tower we always welcome our customers comments and feedback as this allows us to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response to the original comments left. I was sorry to learn of the rare issue with your Sensor Bin. In a bid to resolve your enquiry in the shortest possible time our Team requested some additional information from you -sadly as this information was not forthcoming we had to request this information on a further 2separate occasions - it was disappointing that you took offence at our genuine efforts to help with your enquiry. I was pleased to learn the information has been provided to allow for your enquiry to be resolved in full. Keith - Group Customer Services Manager

Posted 8 months ago

“My old air fryer was recalled because of a slim chance of catching on fire. I would like to say how impressed I was on the ease of giving you the details and the speed of receiving my new one. Thank you so much and I’m looking forward to using my replacement air fryer”

Helpful Report

Posted 8 months ago

Hello Hayley Many thanks for taking the time to leave your fantastic 5 star review. Here at Tower the safety of our customers is always of[paramount importance and I was delighted to read our Voluntary Air Fryer Recall Programme was a smooth process for you. Keith - Group Customer Services Manager

Posted 8 months ago

“4 slice bread toaster. Smart appearance and simple logical controls. Seems to toast perfectly and defrost button does the job too. Never had a reheat option but sounds an excellent extra facility though yet to use it. Have used a Tower toasted sandwich maker for a couple of years and that also works very well too”

Helpful Report

Posted 9 months ago

Hello Julian Many thanks for taking the time to leave your 5star comments. I was delighted to read about how you are using your new Tower Toaster. Thanks again for your kind words and indeed for being such a great customer of Tower. Best wishes Keith- Group Customer Services Manager

Posted 8 months ago

“I was very pleased with my kettle I purchased last week. It's sturdy and it's nice to have glass instead of all plastic. Boils water efficiently too.”

Helpful Report

Posted 9 months ago

Hello Thanks for your 5 star comments about your Tower kettle. Everyone at Tower HQ was delighted to read your kind words. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 8 months ago

“Placed an order, and still not received anything tried emailing no answer.”

Helpful Report

Posted 9 months ago

Dear Kelsey Many thanks for your valuable review which is welcomed by Tower. I was sorry to learn of the delay with your recent order - please accept my sincere and personal apologies for this. Having investigated your enquiry I can see one of the products you ordered was temporarily out of stock. It was pleasing to learn that an alternative product has been agreed and your full order is now with you. Kind regards Keith - Group Customer Services Manager

Posted 8 months ago

“Este un magazin foarte bun”

Helpful Report

Posted 9 months ago

Hello Many thanks for your kind words about our website. We hope you revisit our website again very soon. Keith - Group Customer Services Manager

Posted 9 months ago

“Fantastic 4.2 L manual air fryer able to cook decent meals on site helping to feed the workforce with fresh healthy food!”

Helpful Report

Posted 9 months ago

Hello PRP Security Many thanks for your kind words about your Tower Air Fryer. Its great to hear how you are using your Air Fryer and your workforce are happy with their healthy meals. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Absolutely fantastic air fryer had the tower. 10 in 1 before but nothing lukewarm this one two separate cooking times is a bonus”

Helpful Report

Posted 9 months ago

Hi Nick Many thanks for your 5 star comments about your Tower Air Fryer. If we can assist with any enquiry in the future please feel free to contact our Customer Services Team - we'd be delighted to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Have not used it too much at the moment but what I did do I was pleased, may have to do again with very bad stain. Easy to use.”

Helpful Report

Posted 9 months ago

Hello Thanks for your 5 star review about your Tower product. If we can help with any enquiry in the future please feel free to contact us - our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Elegant looking kettle”

Helpful Report

Posted 9 months ago

Hello Thanks for your kind words and indeed your valuable order for your Tower Kettle. Everyone here at Tower HQ was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Purchased a tower vortex 5.6 l air fryer and just used to cook bread in .fantastic was a bit doubtfull as at home we have a double stack ninja and with us living for 3 months in our caravan found it hard to live without .but definitely happy with the purchase especially when you consider ninja cost £200 and the tower just under £40 a no brainet”

Helpful Report

Posted 9 months ago

Hello Page Thanks for your wonderful comments and indeed your valuable order for your Air Fryer. Here at Tower we pride ourselves at offering quality products at affordable prices supported by great customer service. If we can help with any enquiry in the future please feel free to drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Paid £4.99 for next day delivery due to going on holiday that Friday. Delivery took 3-4 days which meant Evri then left our parcel at the front door and it was sat there for nearly 4 days. Emailed Tower asking for a refund for the delivery heard nothing. Would avoid and go elsewhere.”

Helpful Report

Posted 9 months ago

“Love this kettle. Smart sleek elegant design grey and gold. Very lightweight. Easy remove lid for filling ring pull top brilliant. Lovely pourer. Thinking of getting the matching kitchen wear. Love love this product.”

Helpful Report

Posted 9 months ago

Hello Liz Thanks for your wonderful comments about your Tower Kettle. We hope you visit our website again very soon to check out the matching products. Thanks for being a great customer !!! Keith - Group Customer Services Manager

Posted 9 months ago

“Really like this iron. V smooth and easy to use.”

Helpful Report

(Tower) - Posted 9 months ago

Hello David Many thanks for taking the time to leave your wonderful comments about your Tower Iron. Everyone here at Tower HQ was delighted to read your kind words. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 9 months ago

“It looks nice. Just made my first cup of coffee, adjusted the temperature manually and it came out at just the right temperature.”

Helpful Report

Posted 9 months ago

Hello Thanks for your valuable 5 star review. Here at Tower our customers comments and feedback are so important to us. I was delighted to read about your coffee machine - there's nothing better than freshly brewed coffee !!! Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Excellent price for this cordless iron I didn’t even know you could get cordless anyway great iron does the job whether corded or cordless heats up quickly perfectly adequate cord length and I Ron very light great for anyone who suffers with dexterity problems such as arthritis”

Helpful Report

Posted 9 months ago

Hello Michelle Many thanks for taking the time to leave your wonderful comments about your Cordless Iron from Tower. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Rest assured if we can assist with any enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager.

Posted 9 months ago

“I need to return this I've tried all week but no one seems bothered”

Helpful Report

Posted 9 months ago

Hello Janette Thanks for your review. Here at Tower our customers comments are very important to us as they allow us to review and wherever required improve upon the products are services we offer. Customer comments also allow us to provide a balanced and accurate response to the comments left. I was disappointed to read your comments about no one from Tower being bothered about your message - sadly this is not the case. Every customer message we receive is responded to. When a customer contacts us we always acknowledge safe receipt of the message and we provide a timescale as to when our customers can expect a response from us. We also make a polite request not to send chaser or duplicate messages to us as this only hinders our effectiveness to respond to your message in the shortest possible time. Your first message was received safely by us on Wednesday 6th August with a further eight messages being received within the next 48 hours. One of our Team have been in contact with you today to assist with your enquiry. Regards Keith - Group Customer Services Manager.

Posted 9 months ago

“Great 11ltr Air fryer, food cooked perfect, Easy clean, and loads room in baskets 10/10”

Helpful Report

Posted 9 months ago

Hello Elizabeth Many thanks for your wonderful comments about your Tower Air Fryer. We do hope you visit our website again very soon to checkout our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Informed customer service that I owned a tower air fryer that had been recalled. Within 48 hours they sent me a new one. Fantastic customer service!!!”

Helpful Report

Posted 9 months ago

Hi Many thanks for your 5 star comments about the recent Customer Service you received from Tower. Here at Tower our customers feedback is so important to us and we believe the service we provide to our customers is different to that of other organisations. Keith - Group Customer Services Manager

Posted 9 months ago

Tower is rated 4.2 based on 5,811 reviews