Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose to have a replacement airfryer due to a product recall. Excellent service provided by Tower, new fryer arrived within days. I would be more than happy to buy any Tower products in future.”

Helpful Report

Posted 9 months ago

Hello Many thanks for taking the time to leave your 5 star comments about Tower. Here at Tower our customers and feedback are so important to us. Keith - Group Customer Services Manager

Posted 9 months ago

“Defo the best airfry ever”

Helpful Report

Posted 9 months ago

Hello Jack Many thanks for your 5 star comments. We were delighted to read your comments about your Tower Air Fryer. Our Customer Services Team are always available if you have any questions in the future. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Bought a air fryer VIZION T17072 LAST YEAR ,like it very much .just one problem as all the rubber feet that hold the food shelf have broken off and are now scratching the bottom when I remove it to clean .I rang for replacements months ago and was promised 4 new ones when in stock unfortunately I'm still waiting .yes it's a small problem that can be easily be rectified but every use it's scratching side of fryer .”

Helpful Report

Posted 9 months ago

Hello Jean Many thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback. Rest assured one of our Team will be in contact very soon to help - in the meantime thanks for your patience. Keith -Group Customer Services Manager

Posted 9 months ago

“Bought a BBQ direct from Tower website this week. Did not get a receipt or any email response. I contacted customer services the next day (29th) and not had any response. The bbq was delivered today which is good but it does not contain the bbq cover which was supposed to be included. Ive got no receipt, and no response from customer services. Am not happy!”

Helpful Report

Posted 9 months ago

“I had one of the faulty airfryers, done as instructed and cut the plug and disposed of it at the end of June. Received a voucher which I used to place an order for replacement on 26th June. Still haven't received it 6 weeks later. We rely on it in our house, the email said it would be delivered in 3-5 days. I have had zero response to two emails I have sent. Really struggling without as we don't have a working cooker at the moment. Terrible customer service.”

Helpful Report

Posted 10 months ago

Dear Wendy Many thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback as they allow us as an organisation to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response to the original review. Having reviewed your comments I would like to firstly offer my sincere and personal apologies for the delays you have encountered. At Tower we always respond to every customer message we receive - as a result of your valuable feedback we identified an isolated incident where a small number of email responses were delayed by a technical error. In addition the Air Fryer you selected temporarily went out of stock due to such high interest in this product. I was delighted to learn your Air Fryer has been delivered today and wish to offer my sincere apologies once again. Keith - Group Customer Services Manager.

Posted 9 months ago

“Emailed, phoned, messaged on the company website and via their Facebook page multiple times amnd all ignored! We placed an order on the 16th July and still the order sits there as pending! It is now the 27th July! Shocking company!”

Helpful Report

Posted 10 months ago

Hello Steve Many thanks for your review. Here at Tower our customers comments are always welcomed as they allow us to review and wherever required improve upon the products and services we offer. Customer comments also allow us to provide a balanced and accurate response from our perspective. I was sorry to learn of your perception that we ignore customer messages - sadly this is not the case. When a customer contacts us we always acknowledge safe receipt of the message and we provide a timescale as to when you can expect a response from us. We also make a polite request to avoid sending chaser messages as this impacts on our ability to reply in the shortest possible time. Having reviewed your communications I can confirm we replied to your communication and indeed your chaser message within the timescales we quote. One of our Team remain in contact with your regarding your recent order which unfortunately is out of stock Regards Keith - Group Customer Services Manager.

Posted 10 months ago

“My new digital bread maker is a nice machine. I prefer the squarer design of other machines but I went for the brand rather than the look. My machine was well priced but the reason I took stars off was because it was almost impossible to get the ingredients bucket back in properly. This will be very annoying if it happens every time I use it. For this reason, I would think twice about buying another Tower machine.”

Helpful Report

Posted 10 months ago

Hello Thanks for taking the time to leave your very valuable comments. At Tower our customers comments are so important to us. Our Customer Services Team are always available to help with any enquiry you may have so if there is anything we can help with please drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 10 months ago

“Very fast delivery, helpful customer service, very happy with price, return and refund absolutely stunning, very happy with this item”

Helpful Report

Posted 10 months ago

Hello Mr Cook Many thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. With best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Great microwave, stylish and very easy to use , bought on Amazon prime day deal for £66 , delivered within a few days , very happy with my purchase”

Helpful Report

Posted 10 months ago

Hello Thanks for choosing Tower for the purchase of your microwave oven. Please be assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 10 months ago

“I am very happy with new digital Air Fryer it is wonderful i love it”

Helpful Report

Posted 10 months ago

Hello Vikki Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Its no secret that here at Tower we love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 10 months ago

“I ordered an electric bbq grill on the 7th of July at checkout it said 3-5 working days it’s now the 20th of July and still not received my item. It was intended for this weekend for a birthday party. I have messaged a few times through the customer service email, but no response at all. I’ve looked and looked on website but no telephone number. Evri have been waiting for it since Tuesday 8th July, still saying expecting it soon on evri.”

Helpful Report

Posted 10 months ago

Dear Jen Many thanks for your valuable review. At Tower we always welcome our customers feedback as this allows us to review and wherever needed improve upon the products and services we provide. I was sorry to learn of your delivery experience. Our courier partners work extremely hard to ensure our customers receive their orders safely. On rare occasions a parcel may go astray within our courier partners network-sadly this occurred with your parcel. One of our Customer Services Leadership Team have been in contact with you in a bid to resolve your enquiry and to acknowledge your concerns. It only leaves me to offer my sincere and personal apologies for the inconvenience you have experienced. Keith - Group Customer Services Manager.

Posted 10 months ago

“Excellent product, so easy to use and genuinely will make the same meals you made before taste better when made in this fryer!”

Helpful Report

Posted 10 months ago

Hi Thanks for your wonderful comments about your Tower product -I was delighted to read how easy to use you are finding your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 10 months ago

“Excellent would recommend”

Helpful Report

Posted 10 months ago

Hello Laura Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments and feedback are so important to us. With best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Very thrusting and transparent brand. Alerted and Replaced faulty fryer within a week. Excellent customer service.”

Helpful Report

Posted 10 months ago

Hello Thanks for your kind words. Here at Tower we believe the service we provide is different to that of other organisations and I was delighted to read this was the case with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Would of definitely been 5 stars if the interior light didn’t keep going off and there’s nothing on troubleshooting about that.otherwise love this great way of cooking in a smart looking air fryer.”

Helpful Report

Posted 10 months ago

Hello Thanks for taking the time to leave your feedback. I was sorry to learn of the rare issue with your product - rest assured one of our Team will be in contact very soon to see how we can help. Thanks again Keith - Group Customer Services Manager

Posted 10 months ago

“Everything was super easy, my air fryer is fabulous”

Helpful Report

Posted 10 months ago

Hello Caroline Many thanks for your 5 star review about your recent contact with our Customer Services Team here at Tower. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager...

Posted 10 months ago

“Well done Tower terrific service replaced faulty Air Fryer within 36 hours of reporting it. Many thanks W Brooks ( Norwich£”

Helpful Report

Posted 10 months ago

Hello Wendy Thanks for your wonderful comments. Here at Tower we understand on rare occasions items may break and when this does occur our Customer Services Team always act quickly to help our customers. Kind regards Keith - Group Customer Services Manager

Posted 10 months ago

“Wow I wish I’d had one of these air fryers years ago it’s so quick and makes things taster better and crispy. It will brilliant when I have my hip replacement no more oven for me…”

Helpful Report

Posted 10 months ago

Hello Many thanks for your review about your magical air fryer. Here at Tower we love our Air Fryers too !!! Everyone at Tower wishes you a speedy recuperation with your pending hip operation. Keith - Group Customer Services Manager

Posted 10 months ago

“Arrived promptly and well packaged.My second purchase.Liked the improvement in style and the added accessories.”

Helpful Report

Posted 10 months ago

Hello Tom Thanks for your review about your recent order and delivery experience for your purchase. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 10 months ago

“I would love go review it but I haven't received it nor have I had any response from tower where my order is or when it is arriving”

Helpful Report

Posted 10 months ago

Hello Noreen I was sorry to read your comments about the delays with receiving your order. At Tower our customers feedback is so important to us as it allows us to review and wherever required improve upon the products and services we offer. I was delighted to read one of pour Team have resolved your enquiry in full with a replacement product being dispatched to you. Once again please accept my sincere and personal apologies for the inconvenience you have experienced. Keith - Group Customer Services Manager

Posted 10 months ago

Tower is rated 4.2 based on 5,811 reviews