Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy thank you with microwave”

Helpful Report

Posted 4 months ago

“Vortx air fryer, after two months it malfunctioned , and the POT sign was all that would appear on the display. Pretty useless really”

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Posted 4 months ago

“Poor design kettle, steam comes out all round lid when it boils. Damages top handle finish, and could cause a burn to user. Nice looking product though....”

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Posted 4 months ago

“Delighted with my glass kettle. No plastics on the inside BUT kettle was in a cardboard box, sitting on a plastic tray, and a plastic top, inside a plastic bag! Shame. The whole idea of me buying a glass kettle was too have less contact with plastic”

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Posted 5 months ago

“I have had a cordless iron before. This is a replacement so I am able to compare. 1. It is not clear which part of the dial is to line up with to determine the heat level. 2. The switch to secure the iron to the base does not appear to work. The iron can be lifted up at both the lock and unlock switch. Particularly annoying when you lift it out of the cupboard. Otherwise the iron is fine.”

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Posted 5 months ago

“New bread maker arrived , later than expected but it was Christmas. Surprisingly there are only 3 foot studs one missing so propped it up on a bit of cardboard to stop it wobbling. Works okay but still dissatisfied really”

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Posted 5 months ago

“There is NO CANCEL button ‼️”

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Posted 5 months ago

“This is absolutely brilliant! Amazing time saver, soups taste great and I would recommend”

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Posted 5 months ago

“Bought the Tower Empire fast boil kettle because it matched my new kitchen and my old kettle dribbled water when pouring. It is a beautiful kettle. Looks good and boils super quickly and most of all , it pours perfectly. Worth paying a bit extra for.”

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Posted 5 months ago

“So easy to use”

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Posted 5 months ago

“Just received a toaster and there is a scratch on it”

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Posted 5 months ago

“Followed instructions, hot kernels not popcorn poping out of machine not very safe at all.”

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Posted 5 months ago

“What a brilliant piece of kitchen equipment! So easy to use, and the 10 preset menus are a treat.”

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Posted 5 months ago

“Bought an electric can opener for my dad and the knife sharpener instructions are incorrect but it opens the cans fine”

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Posted 5 months ago

“Very good quality for the price”

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Posted 5 months ago

Hello Neil Thanks for your 5 star comments and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Great air fryer .”

Helpful Report

Posted 5 months ago

Hello Many thanks for your wonderful comments about your great air fryer from Tower. Thanks for your order and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

“Delighted with the iron, it works a treat. However, the water jug arrived cracked and therefore no use at all. Shame. I tried to upload a photo of the crack but it said there was an issue. Deborah”

Helpful Report

Posted 5 months ago

Hello Deborah Thanks for your valuable comments about your Tower Iron. I was sorry to learn of the rare issue with your water jug - rest assured one of our Team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 5 months ago

“Yes im happy”

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Posted 5 months ago

Hello Many thanks for your 5 star review about your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 5 months ago

“I didn't use it yet its gorgeous looking forward to using x”

Helpful Report

Posted 5 months ago

Hello Elaine Many thanks for taking the time to leave your valuable review about your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 5 months ago

“Great for the money and simple to use 2 knobs 1 heat control and the other on and time on. Nice 10/10.”

Helpful Report

Posted 5 months ago

Hello Alex Many thanks for taking the time to leave your 10/10 review for your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 5 months ago

Tower is rated 4.2 based on 5,811 reviews