Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Breadmaker T11003 ...Good Breadmaker..lost paddle 3 mths after bought...contacted Tower ..no spare parts ..none on any sight...I E.mailed 3 times..asked if it had been discontinued...no...so 9 mths after @ mentioned consumer rights I received it.. Absolutely shocking service ..@ i liked their appliance b4..never again..check spare parts sites b4 buying anything...”

Helpful Report

Posted 7 months ago

“Good quality product valve for money”

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Posted 7 months ago

“Just opened the box looks very nice.”

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Posted 8 months ago

“Manual does not have the timings in the manual of each of the 12 programs etc rise times etc. customer support exceptionally poor”

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Posted 8 months ago

“Very easy to use My adult daughter with learning disabilities can easily use and make very deep filled toasties,it’s so easy to clean just wipe,cools down pretty fast to well worth the money,10/10 from me”

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Posted 8 months ago

“Very plzed would definitely recommend”

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Posted 8 months ago

“Absolutely superb , heats up in an instance . Clothes and items are crease free .”

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Posted 8 months ago

“2700w lockable steam generator iron, I never had a steam generator iron that drips water as much this one and on the box states anti-drip… poor item, don’t buy!!!”

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Posted 8 months ago

“To test it, I used on T shurts and casual tops that had been washed and were dry. Perfect for items that you don't want "flat", just decreased. The T's took a full a tank, but to my surprise we're totally decreased. Will be perfect for travel, which is I think its intent.”

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Posted 8 months ago

“All the rose gold on the kettle and toaster wears off, only had it 12 months , i also had the microwave, cannisters,mug tree, kitchen roll holder and sensor bin so it did cost me around £358.00.”

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Posted 8 months ago

“Happy with product, NOT happy with customer service. Ordered next day delivery, took 2 days to delivery. Complained to C S but no reply.”

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Posted 8 months ago

“It doesn’t work. Don’t start at all. I’m returning it”

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Posted 8 months ago

“Superb product. Easy to use.”

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Posted 8 months ago

“This is my second Tower Air Fryer Absolutely love it. Only fault is I with the Icons were a little bigger as I have get up close when programing.”

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Posted 8 months ago

“Very easy to use and it made lovely chips”

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Posted 8 months ago

“What a great versatile iron,does a great job of my jeans and sweat shirts haven't tried it on my cotton shirts yet but hopefully get the same outcome.”

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Posted 8 months ago

“I'm very upset because my air fryer t17125 was delivered without the crisper plate and they are not even available for purchase on the indicated (or any other) website.”

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Posted 8 months ago

“Just bought air fryer T17104 Vizion glass seals both leek when washing with hot water , 3rd one 1st Manufacturer recal 2nd. Flacking Teflon should have gone for a better make.”

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Posted 8 months ago

“I’ve bought Tower’s new Pure Steam Infinity Xpress iron. Very happy with the product! not only lightweight and effortless to press and steam clothes, I also used it for allergy reducing cleaning. Its powerful steam output is ideal for mattresses/fabrics where dust mites hide. Works wonders 💯👍 5 stars”

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Posted 8 months ago

“Two air friers two failures not good,bought twin one thats digital and not easy to get it working.”

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Posted 8 months ago

Tower is rated 4.1 based on 5,882 reviews