Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and always quality food as a result 👍”

Helpful Report

Posted 1 month ago

“Happy with my towe 4l digital air fryer, cooks everything ive done so far lovely, easy to use great little air fryer”

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Posted 1 month ago

“Perfect buffet servers for my large family party”

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Posted 1 month ago

“First time making homemade soup and i must say im impressed !! Quick and easy , tasty and uses few ingredients . I would recommend this Tower Soup Maker .”

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Posted 1 month ago

“Nice for cooking and help us”

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Posted 1 month ago

“Less than a year old and our Dual Vortex Airfryer has stopped working with no power what so ever. Was a gift, so no proof of purchase. Haven't contacted Tower yet. But it clearly states on the leaflet that came with the fryer that it needs to be returned to retailer it was purchased from with proof of purchase. So that'll be a no go. Will try a more reputable make for our next purchase. Very disappointed.”

Helpful Report

Posted 1 month ago

“Very happy thank you with microwave”

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Posted 1 month ago

“Vortx air fryer, after two months it malfunctioned , and the POT sign was all that would appear on the display. Pretty useless really”

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Posted 1 month ago

“Poor design kettle, steam comes out all round lid when it boils. Damages top handle finish, and could cause a burn to user. Nice looking product though....”

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Posted 1 month ago

“Delighted with my glass kettle. No plastics on the inside BUT kettle was in a cardboard box, sitting on a plastic tray, and a plastic top, inside a plastic bag! Shame. The whole idea of me buying a glass kettle was too have less contact with plastic”

Helpful Report

Posted 1 month ago

“I have had a cordless iron before. This is a replacement so I am able to compare. 1. It is not clear which part of the dial is to line up with to determine the heat level. 2. The switch to secure the iron to the base does not appear to work. The iron can be lifted up at both the lock and unlock switch. Particularly annoying when you lift it out of the cupboard. Otherwise the iron is fine.”

Helpful Report

Posted 1 month ago

“New bread maker arrived , later than expected but it was Christmas. Surprisingly there are only 3 foot studs one missing so propped it up on a bit of cardboard to stop it wobbling. Works okay but still dissatisfied really”

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Posted 1 month ago

“There is NO CANCEL button ‼️”

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Posted 1 month ago

“This is absolutely brilliant! Amazing time saver, soups taste great and I would recommend”

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Posted 1 month ago

“Bought the Tower Empire fast boil kettle because it matched my new kitchen and my old kettle dribbled water when pouring. It is a beautiful kettle. Looks good and boils super quickly and most of all , it pours perfectly. Worth paying a bit extra for.”

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Posted 1 month ago

“So easy to use”

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Posted 1 month ago

“Just received a toaster and there is a scratch on it”

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Posted 1 month ago

“Followed instructions, hot kernels not popcorn poping out of machine not very safe at all.”

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Posted 1 month ago

“What a brilliant piece of kitchen equipment! So easy to use, and the 10 preset menus are a treat.”

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Posted 1 month ago

“Bought an electric can opener for my dad and the knife sharpener instructions are incorrect but it opens the cans fine”

Helpful Report

Posted 1 month ago

Tower is rated 4.2 based on 5,757 reviews