“having ordered a Cavaletto microwave and kitchen towel holder I received the wrong colour asked if I could exchange it but was told the colour I wanted was out of stock and asked to send it back which I did then received an email asking if I would wait until stock arrived which I said i would a number of emails from the tower then stated as I had not replied they would close the inquiry what ensued was a complete mess after a telephone call I found out they did not replace items and would refund the payment and I would have to order again and pay a delivery charge not happy”