“Great quality heavy metal and custom print. But, there’s a serious design flaw in how the links on the chain get twisted, look bad and are nearly impossible to untangle”
Hello Lisa!
We're so sorry that there was an issue with your Custom Chain.
We haven't received any email from you about it so we didn't know.
The chains are removable and can be adjusted if it was twisted. And if that didn't work we can definitely send a replacement chain asap.
Please let us know if that is still needed so we can send it right away. We value customers like you and will do everything that we can to resolve this issue.
Kindly contact us at support@trophysmack.com
Thank you!
“We absolutely LOVED the turnover chains that we ordered! They were a huge hit at our event! Thank you for providing excellent, timely service and a quality product!”
