“Original package did not make it to my location, but the team reached out and shipped it again, so I'm updating this review with 5 stars for great support and a great product. Thanks for making it easy, even if the shipping screwed up originally.”
Hi Antonio,
We apologize if you did not receive your engraved nameplate order.
It was returned back to us by the carrier due to Addressee Unknown Notice.
Our support team will reach out to you to confirm your shipping address, so we can reship it to you as soon as possible.
Thank you and we apologize for the inconvenience.
TrophySmack
Hello, Brent!
Sorry for the late reply to your review.
Upon checking with your order details, we see that you placed a new order on March, does that mean you did not receive the replacement we sent for your order on December?
We are so sorry that this had happened.
For the inconvenience, we are going to process a full refund to your latest order for the same nameplate.
If everything is okay, will you be willing to update your review? We will greatly appreciate it.
Thank you!
TrophySmack Support
