“Original package did not make it to my location, but the team reached out and shipped it again, so I'm updating this review with 5 stars for great support and a great product. Thanks for making it easy, even if the shipping screwed up originally.”
Hi Antonio,
We apologize if you did not receive your engraved nameplate order.
It was returned back to us by the carrier due to Addressee Unknown Notice.
Our support team will reach out to you to confirm your shipping address, so we can reship it to you as soon as possible.
Thank you and we apologize for the inconvenience.
TrophySmack
Hello, Brent!
Sorry for the late reply to your review.
Upon checking with your order details, we see that you placed a new order on March, does that mean you did not receive the replacement we sent for your order on December?
We are so sorry that this had happened.
For the inconvenience, we are going to process a full refund to your latest order for the same nameplate.
If everything is okay, will you be willing to update your review? We will greatly appreciate it.
Thank you!
TrophySmack Support
“The previous two years plaques were not printed with the team name in ALL CAPS but this year was. It would be better if you were consistent with that year to year so the trophy looks consistent year to year. Other than that, it was nice.
UPDATE: Trophy Smack Customer Service offered a full credit to reprint the plaque for my trophy. FYI, what you enter is what you get so don't use ALL CAPS unless you really want ALL CAPS in the printed finished version. Now I know! =)”
Hello Kevin,
Sorry for the late reply to your review.
Upon checking with your order, the order was placed in All CAPS.
And a replacement with a discount has been sent as a one-time courtesy.
It was delivered on 02/18/2021.
If everything is okay now, would you be willing to update your review?
We will greatly appreciate it.
Thank you!
TrophySmack Support
Hi Mike,
We've tried sending you a replacement for your engraved nameplate but it was being returned back to us. It says something about your address was missing.
We have emailed you to inform you and kindly confirm your shipping address provided on file is correct. If not, kindly reply back to the email with an address where we can ship it to.
Thank you!
Hello Mike!
We are so sorry that you still have not received your engraved nameplate order.
Upon checking with the tracking number, it seems that it was lost in transit.
No worries, we will send you a replacement as soon as possible.
Once we have the tracking number we will forward it to you.
If everything is okay once received, would you be willing to update your review?
We will greatly appreciate it.
Thank you!
TrophySmack Support
