“Bought two ring cases, one was fine, and the other was broken.
Emailed customer service, twice, they never got back to me.
But they reached out and are in the process of sending another case. Thank you”
Hello Sean,
Good day!
I am so sorry that one of the case was broken.
Which email did you use to contact us? Checking in the system, there was no email advising us about the broken case. We could have sent a replacement right away.
Now, as a one-time courtesy, though it already passed the 15 day policy of receiving it, we will still send a replacement case.
Let us know if you have any other questions.
Thank you!
