“The cabin was delivered on time and unloaded to within a few feet of the cabin base.The delivery driver could not have been more helpful and with his cleaver fork lift truck managed to get the package down a narrow lane. Excellent as the weight of the package was more than 1500kg. Unpacking revealed that the composite foundation beams were warped. A quick phone call to Tuin and new foundation beams were despatched next day. Build of the basic cabin was very quick. With the help of my son we were up to the roof after 6 hours. All parts fitted perfectly. I was impressed by the doors and windows which were complete and just slotted into place. Next the roof which took a day to complete and then the pine floor, two more days. The free supplied shingles were fitted and gave the cabin a very professional look. This was a really good experience. I am not a "spring chicken" having retired some 10 years ago, but found the cabin easy to build and the support from Tuin was super. Definitely well worth the 5 stars I have given it.”
“Our cabin took a very long time to finish (due to weather) but not difficult or time consumning to put up. It was unfortunately delivered in what I can only describe as a monsoon - we had a complicated delivery requirement so the lorry driver met us at a random barn, forklifted it onto a tractor and trailer, then the farmer took it up the hill to his top farm and across a field where he popped it over our fence using his telehandler. It then sat under a tarp for 2 weeks waiting for the rain to stop long enough to complete the very rain delayed footings (we went with timber). We were very concerned at this point about the rain getting into the floorboards which were all packed on top but they turned out ok. Cabin when unpacked went up quickly and easily in 2 days just with one person building it. I had to help to put in the top 3 roof lengths but that was all. Covered it back up with a tarp as rain had set in again. Then we had another 3 week wait for the rain to stop long enough for a dry window and tiled the roof. Painting and flooring took another 2-3 weeks of dodging rainstorms but it was finally opened with a grand launch party after 8 weeks. We floored the veranda with artificial grass on top of floorboards - we're very happy with it.”
“Delivery on time drop was difficult but the driver managed to get the 6m pallet on my drive. The build went to plan without many problems setup was the most difficult but once that was completed the rest went up easy. Roof also was no problem. The build is almost complete and it was built by our family who dont have high levels of dIY skill. We are very pleased with our cabin and looking forward to spending lots of time out side this summer”
“Magnificent. That is my description of the whole buying experience with Tuin. Excellent pre sales, prompt delivery and wonderful product in terms of design, quality and materials. I am thrilled to bits with the log cabin and now look forward to enjoying its facilities. Thank you Tuin.”
“I have not had time to construct the cabin yet but would like to thank the Tuin team for their first class customer service and prompt delivery of my cabin. The cabin came well packaged and in good condition and the delivery company could not have been more helpfull and courteous. I have opened the package and found the components to be of good quality and well made and hopefully all complete.The only gripe would be the instructions which came with the package as they are not that comprehensive but you can always download the generic cabin build instructions from the web site. Generally a good experience and would have no hesitation recommending Tuin.”
“An excellent product but I was relieved that a builder assisted with the installation.The delivery was on time and Tuin were available to provide technical assistance.The floor boards were not fit for my purpose but Tuin immediately agreed a refund. I will recommend the Tuin log cabin to our friends.”
“Perfect item 100 % happy Delivery driver had broken forklift but used 2 wheels to move what a star all the way from Holland , so five stars for product and delivery”
