“The product arrived on time and the driver was extremely helpful, Windows and doors look good quality. Am yet to build but will provide update when complete”
“Ordered and delivered in time frame given, Took a week before i could get it installed but very happy with the instructions and advise on how simple it was to install! good solid construction very happy and great value for money! Only criticism is was no mention in instructions to paint the doors and windows with wood treatment BEFORE installation! Overall very happy!”
“Another well finished product from Tuin. Turned up well packed and dropped off by the install site. Unit has gone together well. It will make a great garden office and we have insulated it. This is the fourth unit that I have purchased now and am very pleased with the service and the product.”
“I had been looking at options for an out building for over a year and happened to stumble across this excellent alternative to having two separate buildings. I was advised by my father to use Tuin due to the quality of the product which I can now verify is great. The shed is a lovely piece to look at in the back of our garden and meets all expectations. The delivery date did change from when I originally bought it but there was eventually some good communication which allayed some of our frustration. All in all a great product for a good price versus all other options of an external living and shed area all combined.”
“We placed our order on 1st February and communication was good regarding the expected delivery date. Whilst waiting for delivery we arranged for a concrete slab and electrics and data cables to be laid and having all this done well in advance was a bonus. I also asked a number of questions of the Tuin team about insulating which were answered very well and viewed every available video on how to assemble the cabin which was time well spent. The delivery was actually a day earlier than scheduled, and the very friendly driver parked up his HGV at the top of the narrow lane where we live and came down the lane on his forklift with our cabin and annex on a single big pallet! We unpacked and sorted the pieces, and on a nice sunny day in early April commenced the build. As others have commented the instructions are rather generic and could be clearer for the first timer like me. I followed the advice using a big set square to check the building was square, and we used the profiled foundation beam a top tip which would have saved us hours is where you have cabin like the flow with a very open front, and hence a break in the first row beams, use one of the rear wall pieces to check it is 100% square this would have saved us some grief slightly later when despite my best efforts with the set square, I was about 3.5 cm out and had to do some adjustments before the windows and doors went in. The quality of the timber pieces was extremely good, with all bar one piece slotting in very easily. The offending piece which turned out not to be cut properly was #12, which is the very long piece directly above the windows and doors. The cut out above the annex window was about 4cm too narrow, and it also was splitting. I am fairly handy, and once I realised what the issue was it was a simple case of chiselling out the extra material and gluing the cracks. There were a couple of occasions during the build that it would have been nice to speak to someone to clarify various points such as the annex window, which was unexpectedly an opening window, I understand this is part of the normal service that had been suspended because of covid and the massive demand at present. Emails were eventually responded to, but by that time I had sorted the issues. I did not order a floor or insulation from Tuin and locally sourced 40mm Quintherm (same as Celotex) board and constructed a fully insulated floor and roof using 2 x 2, and OSB. We upgraded to the EPDM membrane which I would recommend, it easy to fit although very heavy! I am very pleased with the end result which we are using as a home office/den and Gym. It stays warm with only a small amount of heat from an electric rad, and also on the few hot days we have had its not too warm (it is facing north so not getting direct sun through the windows during the day, which is good I think). We bought the wood sealant from Tuin and have used Sadolin as recommended the paint seemed to cost almost as much as the cabin!! The quality of the wood and machining is excellent, and I would give Tuin 9.5 out of 10, docking half a mark because we could not contact them easily during the build. The main build could easily be completed in 2-3 days, because of the insulation I did with the roof and floor it took about 7-8 days to get fully watertight.”
“I've been very impressed both by the service from Tuin and the quality of the cabin. To start with the delivery...great communication about delivery time and when it arrived it was incredible how the guy managed to get the 6mtr pallet through our gateway onto the property, I had prepared myself for having to unpack it all on the roadside and carry it through bit by bit. As it was I could leave the cabin unwrapped and finish building the timber base. I spent a lot of time on this, measuring, squaring up and reinforcing (great advice on the website) and it was well worth it as the cabin went up very easily. Me and teenage son got it done in 2 half days with a further half day to nail on roof boards (invest in knee pads!). I had one moment of doubt regarding placement of the roof boards but got very quick email reply from Sophie at Tuin sorting that. We're halfway through adding the floor and roof insulation and just need a dry and windless day to put the EPDM down. The cabin looks great, good sleek design and the preciseness of the machining of the logs made the whole build very satisfying. Thanks to all at Tuin.”
“Very happy with the Tuin Flow Cabin although there were issues, as you might expect. Not all bad. I was worried about the delivery as we live up a narrow street. When I called Tuin to check on the width of the load they said 6 metres. Now, that is quite wide. With cars parked on the road there was no way a 6 metre wide package was going up it. Fear not! because it turns out the little fork lift truck that comes with the lorry has special wheels that turn through 90 degrees and even 180 degrees so the load was not 6 metres wide but just the width of the fork lift truck itself. Whew! that was a relief. We built the cabin on a concrete base and I would recommend this to everyone, but, check the base is totally flat and with 90 degree corners. Check this yourself and save yourself heartache later on. WE got some one to lay the base and we now have a drop of about 40mm across the 6 metre width. This means the guttering will only work one way. The rain water will only run from right to left. Not a huge issue but irritating. I built it myself apart from lifting doors and windows into place which requires 2 people. 2 of us worked on this for the 1st day getting the structure up to door height with windows and doors fitted. I did the rest myself. issue 1) The manufacturer had cut 4 of the 6 metre logs wrong and I had to delay construction while they shipped up replacement logs. This took around a week as they managed to source some within the UK. Could have taken a lot longer if they had to come from Holland. The kit comes with one spare uncut 6 metre log but my woodwork skills are not up to making the necessary detailed cuts. issue 2) One of the 6 metre logs comes with many cuts already made in it. This log fits above the doors and windows at the front of the cabin. There is a weak point between where the middle wall joins and where the cut is for the floor to ceiling window. Take great care when fitting this log and try and use gentle shoogling, or rubber mallet to get everything to drop into place. I probably relied to much on a heavy hammer and hey presto, the log split. Not the end of the world but just irritating. issue 3) The logs all warp a little. This is not an issue for most of the construction as the corners help to 'untwist' the wood and everything is cool, except for one corner. The left hand corner at the front next to the door. The left hand wall had bowed out a little approximately 2/3rds of the way up. This didn't cause a problem but everyone noticed it and thought I didn't know how to build a log cabin. The doorways are all loose and slot into place so the front left hand door frame was not available to pull the wall but into a straight line. After 6 months of looking at the wonky wall I decided on a fix. I attached a 1.2 metre long plank of wood (part of the packaging) to the inside wall and then using 2 carriage bolts slowly pulled the bulge in until the wall was straight. I'll leave the plank in place for a year or two and then remove it. issue 4) not really an issue but if you buy the membrane for the roof don't use the spray on glue cans. They only work when there is no wind at all. Even a slight breeze stops them from working. My experience was actually very positive and I would recommend these log cabins to everybody. You will end up with a very professional cabin. The quality is way better than anything I could find locally.”
