“Good product for the money the lorry driver was very helpful having to forklift the pallets along my narrow street.The instructions could be made a bit better but i'm pleased with the end result and would recommend to friends”
“This is a fantastic product supplied by a first class firm ! We placed the order and 8 days later we were asked if we could take delivery on the 13th April. On Fri 10th we received a call asking if we would like it that day, of course we said yes. Do not be afraid when you receive it , its's like a big jigsaw and if you get in a little bit of trouble as I did the firm soon helps you out over the phone. The quality of the product is great, looks fantastic on the decking standing next to the Grande open gazebo which we bought from this firm a couple of years ago. ( another great product ) One tip I would give is with both these buildings is that with the roof shingles on the edges where they join instead of folding a separate tile over the join buy a strip of lead flashing and fix this over the full length of the join instead. In my opinion it is a much superior finish and does not cost a lot of money. Many thanks to the firm for their service, would highly reccomend them and will be using them again.”
“We are delighted with our Emma Cabin. The communication and questions prior and after delivery with the Tuin staff were always responded to quickly. Delivery service was excellent and the driver very courteous. Once the base was sorted the cabin flew up. We opted for the black shingles and painted the cabin cream inside and out and it has received excellent reviews from visitors. The build is sturdy and we are so glad we went for the 40mm logs with double glazing, We are using the room as an extension to our garden decking area and it fits in lovely. We will send some pictures soon!”
“When our log cabin arrived the fork truck could not fit up the drive so had to unpack it from the public pathway. Love the quality and sturdiness of the Emma log cabin and once we got started it was relatively easy to assemble. I studied the parts leaflet and drawings and had some useful and friendly telephone help from Ben at Tuin then we got to work on the Saturday morning. I must say it went up surprisingly quickly, it took about 10 hours from start to finish! We only dithered over the overhang at the corner above the doors, not sure when to put that in but eventually fathomed it out. I particularly enjoyed putting the shingles on which I did single handedly, (husband doesn't like heights!). We took some pictures at every stage so will send those in when we have finished it completely as we haven't laid the floor yet. Would definitely recommend this cabin only we don't know what it will be used for yet!”
“Significantly cheaper and offering much more cabin than companies elsewhere. Delivery very quick and delivery crew very helpful. Some parts needed replacement and Tuin didn't quibble. For those who have long thought about a summer house (like me) my experience pre-sale with the extremely informative Tuin website and since with their support tells me Tuin are the right company for this”
“Order No 10334 I have been very pleased with the help and advice received from you and the videos were most informative. Delighted with the product which was delivered by a very helpful driver who kept us informed of his E.T.A. Log cabin went together well,Quality is first class,End product looks superb. Would thoroughly recommend your company to others.”
“Ordering was very simple, ordered by phone with a very helpful lady at Tuin Delivery was good, the delivery company from Holland called the week before to confirm a date, then called again on the day of delivery to confirm an approx. time, the driver then called late pm to check we were able to accept delivery at 8pm (as he was running late, but if required he would be willing to deliver next day), anyway at 8pm - a knock at the door - and a damp delivery driver on the door step! Unpacking, the next day was straight forward, laid everything out as advised and checked against the list, all items present and correct, no damage. On to the building of the cabin - as mentioned in previous reviews - "READ THE INSTRUCTIONS ! " (instructions are not really the right description, more accurate would be drawings) they are not very clear but if you look at them very carefully they will show you where the fixing points are (sorry Richard for the emails on Good Friday evening, I was tired and wet, however thank you for your very quick reply's) Cabin was completed in a couple of days - despite the rainy Easter. Now finished with a coat of stain and it is looking very nice. All in all a very good product, and backed up with the out of hours support. I would fully recommend this cabin and Tuin as a quality product.”
“We were recommended to buy a Tuin product by friends who had recently installed one at their new house. Similarly, we have just moved and so were looking for a summer house of substance, good looks and high quality. We have not been disappointed on any of the three counts. Firstly, the ease of ordering on the website was very encouraging of things to come. Secondly, the delivery was very quick and very well handled. The carriers telephoned us twice to give details of the delivery and kept their promise of the delivery date. The various packages containing the cabin were professionally delivered via fork lift truck from the lorry to our property in a fast and smooth operation. We employed a contractor well known to us to assemble the cabin starting with groundworks through to finishing touches such as the shingles on the hipped roof and the barge boards. The online manual which is provided was also really helpful as was the other various items of advice on the Tuin website. He did it in less than three days and we are delighted with the finished product including particularly the quality of the timber, the look and feel of the interior, the double glazed doors and windows, the neat lines and the appearance of the roof and, more than anything, the way in which it has enhanced our rear garden by its design, looks and appearance. All in all, we would thoroughly recommend Tuin in terms of the quality and good value of the product and the services it provides.”
