“I was naturally cautious about placing an order for a cabin with any of the companies that sell them - the internet is awash with stories of bad service and bad products, and they aren't cheap, and it is hard to find independent reviews (this review and many like it are posted on the website of the company selling the cabin). I placed my order with Tuin after some communication with Richard - he always answered my questions which gave me confidence, and pointed me at his blogs which also helped. The 'kit' arrived and all was well, the driver was helpful and courteous. The construction went really well, there were no damaged bits and the combination of instructions plus Tuin Blogs plus You Tube and taking my time has resulted in a great cabin which is solid and looks fantastic. Thank you very much! It took me 2 days to construct on my own, fitting the tiles took another full day, and painting it is still ongoing! I can thoroughly recommend Tuin.”
“A really well made product that looks like it will last a long time. The Windows and doors will need draught proofing strip applied bug that is a minor issue. Good value for money!”
“The structure itself is great! There is no need for insulation as the logs fit so well together there is no opportunity for a draft. One thing I would change is that the logs and other components should be offered pretreated as an option to avoid worrying about having to await a clear day to do the painiting in this lovely English weather. Otherwise - very pleased indeed!!”
“Emma' is a great looking little cabin and sits in the corner of my daughter's garden perfectly. The cabin was delivered as expected by a very nice young man on a forklift truck. He placed the palletised cabin on my daughters drive and Carol(auntie aged 59) and I (aged 57) shifted the contents of the pallet round the back garden and re-stacked it. It took us about an hour in the pouring rain.The reason I've included our ages is to let people know that virtually anyone can do this. Everything was fine apart from one window was damaged. I phoned Tuin straight away before I even took it from the pallet and they told me what I should do. I took photos and sent them to Tuin and they agreed to pay for a replacement window. I still haven't got the window back from my local supplier yet but I'm sure it will be any day now. Ian and auntie Carol put up the cabin(with a little encouragement, plenty of coffee and a couple of bacon sandwiches as nourishment from myself).it went together well with no problems. The actual cabin took them 3 days to complete from start to finish. Ian has now installed electric so we are just waiting for the double glazed unit to come so that little Emma can be completed :). My daughter is delighted with the cabin and intends to turn it into a morroccan/persian type room where she can chill. I will send photos when it is complete. I did phone Tuin during the construction about a minor issue with no answer. Just as I was emailing them someone from the company phoned me back almost immediately with the answer. I was impressed as I hadn't even left a message. All in all a very good experience for me,auntie Carol and Ian .”
“We purchased the Emma corner log cabin after seeing it on display, the staff were helpful and professional, with delivery to suit me, assemble was made easy after watching a wide range of instruction videos from Tuin and on the web a product and company that can highly be reccomended.”
“From ordering to delivery the process was excellent. The delivery was on the promised day and at the promised time by a very helpful and courteous driver. The construction quality is very good and having previously built a similar log cabin from another well known supplier (much more expensive) the process is straightforward for the capable diy enthusiast! My one observation regarding the instruction and specification sheet is that for this corner cabin there is no specific detailed foundation drawing. As I am installing a supplied floor, a detailed plan of the foundation included with the other plans would be very useful. However I contacted the technical advice line, did not leave a message, and was in the middle of writing an email when I was contacted by phone from Tuin regarding the missed call! Great service. My problem was quickly and courteously resolved and the foundation is now laid. All in all a super level of service, to be highly recommended.”
“Delivered when they said and on time,everything in great condition packed very well and waterproof Really happy with it went together well one piece of advice to other buyer is make sure you hang the doors before you put the roof on it helps to make sure everything is square”
