“After reading loads of information on Tuin website, we decide on the Annabel. The cabin arrived well packed and was delivered to exactly where we wanted. The instructions could have been a bit clearer in places. Tuin were helpful in answering any questions, even out of hours. We started off with a perfectly level and square concrete base. The first issue we had was fixing the composite base and cabin to the base. (I think this needs a video or blog to help). I was recommend by yourselves to use threaded bar and chemical resin. This caused me some major issues when trying to fix, then square things up again. If I was to build again I would probably use angle brackets. The tips on twisted logs were useful. Early advice about treating the inner window and door frames in the instructions would have saved me some time. Think the EPDM roof could have done with another tin of spray as I ran out 3/4 of the way through. I fitted guttering on the back and the EPDM was long enough to flap into the gutter for better run off. I also sourced different uPVC edging to complete the roof. I insulated both the roof and the floor with 50mm insulation board, but found it just a wee bit higher at the door than I would have liked. After getting over these problems the overall build was relatively easy and the results were quite satisfying. The materials are very good quality and I would definitely recommend a Tuin log cabin. It's an excellent addition to our garden, which we have had a lot of use of already. We look forward to many more years of use. Thank you Tuin.”
“I absolutely love my Annabel cabin which is now my garden studio! I am truly impressed with the quality of the wood; it was easily assembled and of a high standard. The instructions were easy to follow, so my husband says! We have had so many visitors to see the garden studio, all are equally impressed; we let them know about your company, the great service and product! We were also greatly impressed with the delivery of the cabin and the driver who manoeuvred the cabin with incredible ease; it was tightly packed and sealed in what seemed like an impossibly small package - this made transporting sections to the top of garden much easier than we had anticipated. All round, hugely impressed and delighted! Thank you Tuin :)”
“Good communications from the company. I received an email the week before my original delivery advising of 6-8 week delay. Timely email received to advise the delivery company would be in touch to arrange delivery. Called an hour before delivery by driver. The unloading was simple right onto my drive way. The cabin was well packed and packaged including a wooden pallet and plastic covering. I unpacked to transport to the garden ready for assembly. The construction was relatively straight forward. The only observation is that the instructions could be better. There is additional information on line but better drawings and description would assist. The quality is generally first class. The double door is all I would say lets it down. Also, there is no adjustment in the hinges to enable the door lock and keeper to be aligned.”
“From the start Tuin were brilliant to work with. I was kept up to date with updates prior to receiving and the delivery itself the driver was very helpful and for what I thought would be a awkward delivery due to narrow access the driver made ease of it and was brilliant. Installation was fairly straight forward and is a solid cabin and looks great in the garden too. Really happy with my purchase. Thank you very much :)”
“After searching and reading multiple reviews on log cabins I decided to go with Tuin and the Annabel 5x4 Mtr under 2.5 mtr, liked the look and was big enough to fit my pool table in which is what it was for, I have an understanding wife who said that without my pool table and her Netflix our marriage would not be as strong as it is, anyway ordered in November with a delivery date in March which got put back by a couple of months which was absolutely fine by me as I hadnt finished the concrete base which was the hardest bit of graft throughout the whole project. Delivery of the cabin was on time after an email and a call from the haulage company, driver was brilliant and for the cabin as close to the back gate as possible, less struggling with carrying to its final resting place, my brother in law and myself got the cabin up in 1 day and found the instructions perfect, I had watched a lot of videos and read everything on how to put a Tuin cabin together and that really helped on the day. If there was one bad thing it was the felt that went on the cabin it was really low quality and tore so easily, in fact it was that bad that a few weeks later I ripped it off and replaced it with some other felt, I see that the cabin now comes with the rubber roof so that wont be an issue for many, just wished I got that extra when ordering but as the wife and I had agreed on the price that was that. All in all its was outstanding service from ordering all the way through to delivery and the product really is in a class of its own, I have friends who have cabins and the difference is instant from the doors, windows and just the quality of wood used. I now have the pool table in and am just waiting to get electric to it for it to be finished. Would I recommend? Of course in a heartbeat and it should keep the marriage going for many years to come!”
“Never been one to leave a bad review but it has been one thing after another. We ordered an annabel cabin in January for delivery in March they sent an invoice to pay . A week before delivery I emailed to check exact day and they said oh theres an 8 week delay we were ok to wait them I went to pay the invoice and they cancelled it before the due date!! Said I could follow the link to re order but the price had increased by over 1000!! We d had the base prepared so reluctantly reordered not finding anything else when it went in the sale still 500 more than our original order. On delivery day they arrived much earlier than agreed and left it in our neighbours parking space!! Fitters came to erect before the rain started and a piece was missing so we could nt get the roof on before the rain.. would never go with this company again.”
“From start to finish the team at Tuin are fantastic, we ordered two cabins, a MilaPent cabin (used as a garden shed store) and a larger Annabel Cabin as a garden room / Party place / bar. If you are considering a cabin for your garden I would look no further. Read the reviews and all the blogs there is a lot of very useful information. most important is to get your base level and square, lay your first beams and check again for level and squareness, get this right and your cabin will fly up. Everyone who has been into our garden and cabin is so impressed with the quality ( i should be on commission ). I also have to praise the delivery company as well as the driver who had to negotiate our narrow lane and put down the pallets exactly where we wanted. Thanks again to the whole Tuin Team”
