“This is my third cabin from Tuin and always found the quality superb The only slight criticism is this last cabin has a paper label stuck to many of the parts great for identification but they need to be easy peel labels not paper as it took 1:1/2 hours to scrape them all off they just do not come off easy Adrian”
“This is a marvellous experience. This was purchased for a pool table and other facilities for my retirement. The width of timbers and floor is 2-3 times thicker than on most summer houses I have seen. The roof is so strong, that the 2 people building it walked about on it with no problems. Because of the way it comes packed - it took my son and a next door neighbour a day to put up - neither are joiners. The roof took a 2nd day. One of the best investments we have made. If you are thinking of cabin, or summerhouse, think TUIN - you won't be disappointed.”
“It was a pleasure to do business with Tuin. We looked around obviously before the purchase and in the end went with the one with the best customer service reviews. We contacted them a couple of times regarding small issues and they were straight on it, sorting it out in a couple of minutes. It is always a worry parting with so much cash and not seeing the product but we are more than happy with the result. Thank you. The only minor issue was that the 2 longer logs that form the top of the long walls were not shaped. This caused some confusion but they are now fitted and looking wonderful.”
“Absolutely delighted with my purchase. We bought this to use as a floristry workshop for my wife's business; we work from home. 100% satisfied with the Dianne log cabin. Quality is superb, customer service and delivery is incredible. Tuin will always be my 'go to' for anything I need in the future. 5 stars from me. Tom”
“Over the moon with the cabin, delivery on the day stated and driver was very helpful. Construction was done by builder and went reasonably smoothly. Questions raised was answered quickly by Sophie. Great company to deal with and would use again.looking forward to finishing the access and kitting it out for Christmas”
“The whole process from ordering to delivery was effortless. Arrived when stated and with all the parts to make assembly really easy for myself. The product itself is brilliant strong robust and looks amazing. Cannot recommend enough”
“Great product & service from Tuin and their delivery partners. I'm writing this review quite awhile after the Log Cabin was delivered and built, almost a year in fact. As I type this review the Log cabin still isn't quite finished yet but, that's only because we've modified the interior (internal rooms, electrics & plumbing etc,) and I'm doing all the work myself as and when my health allows. The ordering and delivery process was straightforward. the delivery was pushed back a bit as the original delivery was right in the middle of the covid pandemic and timber shortages were causing problems, however it did turn up on the revised delivery date, the communications with both Tuin and their delivery partners was great. For me its the delivery service & customer service that marks Tuin out above it's competitors. The delivery driver managed to deliver the Dianne Log Cabin package (6m long by 1 wide by 1m high) in length down a very narrow twisty entrance lane to our house using the Moffat fork lift truck (these are very clever fork trucks that can move forward backwards and sideways) much to the amazement of our neighbours! No other UK based cabin suppliers seem to offer such 'direct to your door' delivery, most only deliver kerbside and unload with a Hiab vehicle mounted crane, which would have meant unpacking and moving each individual piece of the cabin about 60m just to reach our driveway. As for the build all the instructional blogs on the Tuin website and various YouTube videos were very informative, I'd built the base using Concrete blocks and a wooden substructure to stand the cabin on, well in advance of the delivery, partly due to the delay, but this paid off as it meant we were good to start the build as soon as we'd moved all the timber down to the bottom of the garden. It took myself, my daughter and a couple of friends just an afternoon to build the cabin up to the roof and that included fixing about 1m worth of roof planks in place. The next day I completed installation of the remaining roof timbers. Another day & a half to fix all the Shingles in place, with another day in-between to fit and fix roof insulation in place, which is an extra feature we wanted to include and isn't part of the stock log cabin. It took way more time to apply the 3 coats of timber treatment & 3 coats of paint to the cabin than it did to build it, as each coat required 24hours drying time. I did have one problem whilst finishing the cabin and that was the door lock which jammed on only the second time I'd locked the cabin. It jammed in such a way that the key was jammed in the lock and I was locked out of the cabin. A quick email to the Tuin out of hours email address resulted in Tuin refunding me the cost of getting and locksmith out to remove and replace the original lock, which was obviously defective. All in all great service and great product and great value for money when I bought it. However, the prices of all the Cabins have gone up significantly over the last year. Would I recommend Tuin as a supplier yes! Do I rate the Dianne Log Cabin yes, in fact I'll be placing an order soon for a second Dianne Log cabin. I also intend to create a video slideshow of the complete build and finishing of the log cabin once its finally complete, so watch this space for an update.”
