“We are the proud owners of a Tuin Bertil log cabin with side veranda. From first viewing the website, through to delivery and installation, everything has run smoothly. We changed our cabin choice, then once decided upon the Bertil, upgraded the flooring in the cabin. Alterations were always confirmed by email as soon as we discussed changes over the telephone We selected a delivery date, which was confirmed. The drivers called us the night before delivery to say they were here in the UK and would be with us between 7am and 9 am the next morning. The cabin was safely on our drive by 07.15. The driver unloaded the kit and using the fork lift truck, expertly drove round our development and placed it on our drive. We already has the concrete base in situ, and used Warren Young who was recommended by Tuin, to do the installation for us. He and his colleague completed the job in 2 1/2 days, leaving everything beautifully tidy. The right hand door had warped slightly, but has now settled in.. can't recommend Tuin highly enough.”
“Excellent service, from ordering through to delivery. Also once I got my head into the instructions, was a fairly easy build, for 2. Good cabin, and very happy with the full service. Point to note my Instructions got wet, and a quick message, and new set was mailed within minutes.”
“Great company to deal with and excellent quality. Takes a while to get how it works but then really easy (could do with clearer labels on special pieces as difficult when painting before construction) but overall results amazing”
“We purchased the bertil log cabin for our patio. The cabin comes as a DIY pack with everything you need and the wood pieces already cut to size. We installed this ourselves with the help of a family member who is in the carpentry/DIY trade which allowed the installation process to be much smoother. We were immediately impressed from ordering to delivery and through to the wood quality and the cuts. The instructions could be slightly more user friendly but overall, excellent quality, and we are very happy with our addition. We was very welcoming to receiving this direct from Holland , even the young delivery lad was friendly and very helpful.”
“Very pleased with cabin . Was delivered on a very big lorry which may have been a problem but the guy had a forklift on back so parked around corner and delivered to doorstep. Read instructions and you tube video before starting. 2 of us took 2 days to assemble and half a day to put on roof shingles . Very pleased with finished article seems very good quality. We have painted with Cuprinol Garden shades Dusky Gem and white doors and windows. Would definitely buy again we searched for months before ordering .”
“Cabin arrived exactly when it was scheduled to. We were all amazed by the amount of wood delivered and the good quality. The build was challenging with a continual need to check YouTube and Tuin website for pointers and tips. Had contact out of hours once to get advice regarding the cutting of upright posts which I wasnt sure about. The quality of the cabin is great with only one or two knotty bits of wood being in the pack. Like others have said all over the site, the instructions could be better, like a step by step guide with photos something like a Lego instruction book would make the build more straight forward. Also if each item was numbered as per the booklet rather than just the odd piece. All in all though, we are happy.”
