“The ordering process was very straight forward with instant acknowledgement of my order, my only criticism is I would have liked an acknowledgment of my preferred delivery date, after a few weeks of putting my order in 1 week to go I phoned to confirm the delivery date which was all fine. Delivery was excellent we live at the bottom of a close so we had concerns of getting the lorry down but the driver parked at the top and brought it down on the forklift and placed it exactly where we wanted it in the garden, he was very skilled and careful and took his time, Im sorry I havent got his name but he done a great job. Quality of the Gazebo is fantastic, I found the instructions easy to read, it was quick to put up about 3 days but the shingles took about the same, I modified mine with roof windows which means a lot more cuts on the shingles. You need to read website so you understand what you are getting ie cracks in the timber etc. I also filled in the back and sides I will post some pictures. It looks fantastic and I have only had great comments when people see it. I looked at different companies for a few weeks there were a couple cheaper but you could see the timbers were a lot smaller, I think you could easily pay 50% more elsewhere for something of this quality, it looks good, it looks substantial and we have already enjoyed a few partys in the Gazebo. I can recommend this 5 stars.”
“This is the second product Ive had from Tuin! Firstly I had a log cabin which was a great price, great quality and easy to erect! So I decided to use tuin again for my gazebo, the grande open gazebo is not only also great quality and fairly easy to erect it looks stunning! I look forward to my next tuin product which will be one of there saunas... great company, products and after service!! Highly rated!!”
“Excellent gazebo, extremely robust and easy to put together. Has been a fabulous addition to our garden, that everyone comments on when they visit. We were slightly short of shingles but after a quick call Tyin sent another pack, completely surpassed my expectations. Would highly recommend this company for the quality of the products and the superb service. Thank you”
“The Grand Open Gazebo was delivered on a pallet neatly packed. The gent who delivered it was professional and placed the pallet exactly where I wanted it. I employed a builder and assistant to erect the structure. On first examination we noticed that the large posts had cracks in them - not a problem as this is to be expected. The build of the structure, from start to completion with shingles took 4 days. some "tweaking" was required. The roof slats were not accurately cut, some needed to be trimmed by sawing, some were shorter than the ideal length. This meant that there were uneven gaps where the roof slats me at the corners. This was not too much of a problem in my case as the structure was topped off with shingles so the gaps are hidden. I was surprised at this as I thought that no sawing would be required. The builder was of the opinion that it would have been preferable to have uncut roof slats so the they could be accurately cut on site. The completed structure is solid and has drawn favourable comments from everyone who has seen it. Overall I am satisfied with the gazebo, but the downside as mentioned above is the uneven roof slat length. It could not have been left like that if shingles were not attached which covered the gaps. Value for money good, delivery and staff excellent. I would recommend the product.”
“I've recently received and constructed this gazebo from Tuin and can honestly say that I'm very impressed. The quality of the materials supplied, the ease of construction and the finished result are faultless and I'm very happy. If I had to find something to pick up on it would be the instructions supplied not being very helpful but in all fairness to Tuin their on line instructions and support make up for this tenfold. Customer service was 5* as when the item was delivered there was damaged caused to one leg from the forklift that delivered. One email later and an apologetic and prompt response from Tuin a new leg arrived the following day. Can't fault the product or the customer service and would highly recommend to anyone. Mine will shortly have a hot tub under so looking forward to enjoying the finished result. Thanks Tuin.”
“Very impressed with the finished product once erected by the garden services company that maintain the garden. They did not seem to have any problems erecting it. It is now the centre piece of our garden”
“Very pleased with the finished product...just what we wanted. Wooden frame was hard work to build but the instructions and video were suitable. Shingles were tricky caused mainly by the location of the gazebo but I made a mistake by not having enough overhang and hence the water missed the gutters. I sorted it out though. The gutters were not easy to fit mainly because the instructions were inadequate and I did not understand the correct method until half way through the job. Nevertheless a bit of creative glueing and badging saw the guttering completed. Nice product TUIN but please review some of the instructions.”
“Ok, this would have been a 5 star but for the initial packaging from the factory. I purchased a grand gazebo, now I am an electrician so obviously know all the trades, I paid a chippy to install my purchase at a fair price even though we are friends but could not believe how long it took, this is not a home owner task as discribed you would definately need a little woodworking knowledge and ability. Now the reason I have marked Tuin down which compounds the above comments was that the entire fixing kit and latest instructions were left out at the factory, this is just extremely poor quality control at source, although the web site has some basic instructions you are pretty much left to work it out, the chippy was not impressed as he had not allocated nearly 5 days to put this together which obviously then cost me more money making this purchase even more expensive. I would also like to mention that the main structure is of a reasonable quality but is let down very badly by the quality of the roof slats, these are so flimsy they have all either been not straight or they have warped, either way it would not cost much more to replace these with a descent thickness would which would reduce the labour time of trying tobplajn these down so they fit snuggly together. As said Tuin have been great throughout these issues and have said they will refund the money spent on fixings but sadly goes nowhere near to the cost of having a chippy Sat in my garden doing nothing due to the missing fixings!!! Thanks Barrie”
