“After much deliberation as part f a revamp of the far end of our long thin typical London garden we ordeeed a Tuin log cabin. Unfortunately delivery clashed with the 2020 lockdown so we had to delay by over a month but Tuin customer service who were very understanding and helpful. When delivery took place I was expecting a large pallet and was absolutely right. It took 3 strong men 2 hours to carry it all through the house to the back garden. I am very impressed by the build quality and am also very happy to have turned to Tuin for our garden cabin”
“Easy enough to construct, it took 2 experienced DIYers 5 days working all day to get framework and roof constructed. To get to the end of a fully functioning pub/cabin it took 2 working all day everyday a further 3 weeks. That included painting inside and out. The instructions were sometimes a little lacking if you were a complete novice. The component specification sheet was incorrectly labelled for part A8 (one of them should be A9, as 2 different items are specified as A8). Some of the wood was very warped and split making it difficult for positioning and painting. The glazing in the small windows slipped once installed, but still watertight. Tip...check, check and double check foundation beams are square as instructed. We cut a section of the store room wall out and made a bar behind it, adding a smaller internal wall in order to make a smaller store room. Overall, 4/5 as we are mostly happy with the finished article as it met our needs.”
“Excellent product, delivered on time. Assembly very straightforward , would recommend fitting gutters just avoid the rain splashes wetting the bottom of the sides. Online support very good indeed.”
“The delivery went well but we had to set the alarm clock early. There is an awful lot of wood but so long as you follow the plan for installation there should be no problem. I would recommend a single course of bricks if erected on concrete, we used the first laid timbers as a guide for the bricks. I also used a DPC under the logs. It went up quickly and we finished the main structure in a day and a half. Use the online videos, they helped with the shingles in particular. The logs were cut to perfection, no problems with engaging the corners. Only one log was a little bowed, might be best to use these at the start. Highly recommend.”
“Outstanding quality with excellent service. After coming across a few issues with putting the log cabin together I rang for assistance and had to leave a message with my number. On both occasions my call was returned within the hour with excellent advice on how to solve my issues. Once erected and preserved the cabin looks amazing and is very solid. Shingles took longer than expected but are well worth the time spent. Really pleased with the quality and both the online and telephone advice.”
“So after many hours deliberating the type and size of our intended purchase, the wife convinced me to go for a Wolfgang Log Cabin by Tuin. I was not so sure because my own thoughts were to go for something with a larger space both inside and outside (under cover). I have been pleasantly surprised by the overall size inside and out being more than adequate for our needs. The Wolfgang arrived and as promised the delivery driver gave us a call when approx. 60mins from our house. When he arrived, the driver could not have been more helpful in placing the pallet exactly where we wanted, which was not an easy task. The pallet was very large and to be honest slightly daunting, but once all was unpacked and organised it was quite a simple task to put it all together, just me and my wife. During the unpacking a couple of issues came to light; 1) the incorrect foundation beams had been supplied (I had ordered composite but had received softwood) 2) there was some broken windows in the cabin door. Both issues were quickly resolved by Tuin with replacement beams sent next day delivery, and the glass units which took a little longer but were very well packaged when they arrived. Having now completed the build we have found the quality is second to none and has already received glowing comments from friends and family. We would without doubt recommend Tuin for both the quality of product and the fantastic customer service, and should we ever require another garden building, Tuin would be our first choice.”
