I’m sorry to hear the replacement heads didn’t fit your Spotlight toothbrush. We understand how frustrating that can be. Please reach out to our customer service team. We’d be happy to help find the right replacement heads for you.
Thank you so much for your loyalty and support since 2020! We're glad you love the brush heads, and rest assured, we’ll do our best to keep them in stock for you. If you ever need anything, don’t hesitate to reach out!
“I feel as thought there’s a marked difference in the quality of the product I received vs ones I’ve purchased in the past. I feel as though there’s a difference in the standard of product, the brush bristles feel soft and cheap, and my teeth don’t feel properly cleaned after use. The plastic cover that covers the brush head is certainly worse quality, the plastic is thin and easily breakable (mine already has). There’s now a gap at the back that was never there. This product is too expensive to arrive and then feel like bad quality in my opinion.”
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you've encountered with your recent purchase. It’s concerning to hear that you feel there’s been a decline in the quality of the product, and we take such matters very seriously. A member of our team has reached out to you directly to address your concerns and to see how we can assist further.
