Thank you so much for your feedback Jean! We're thrilled to hear that you find the Sonic easy to use and that it’s proving to be effective for you. We truly appreciate your support and hope it continues to provide the great results you're looking for!
Thank you so much for your wonderful review Sandra! We're so glad to hear you're enjoying the teeth whitening strips. Our products are made by dentists with sensitive teeth in mind so it’s great to know they’re working well for you!
“ordered two packages of tips last week, few seconds after I requested to change the shipping address. No response until two days after that said “oh we already shipped it””
thank you for taking the time to leave us a review. We are sorry that our team were unable to amend your shipping details prior to dispatching your order. We regret any inconvenience this may have caused and if you require any further assistance with this matter please reach out to our Customer service team at info@spotlightoralcare.com
Thank you for sharing your feedback. We completely understand that it can take a little time to see noticeable results, and we appreciate your patience.
If you have any questions or need tips on how to get the most out of the product, feel free to reach out to our customer service team at info@spotlightoralcare.com.
Thank you for your feedback Anne, and we’re so sorry to hear about the delay with your order.
We’re glad our customer service team was able to get things resolved for you and your replacement has now been reshipped and is on its way. We really appreciate your patience and understanding, and we hope you continue to enjoy the product once it arrives!
Thanks so much for sharing, Ann Marie! We’re thrilled to hear the toothbrush is just right for your 7-year-old. It’s great knowing it’s a good fit for their needs. We really appreciate your support!
“A really well made item with a quality feel to it, beatifully packaged with lots of information provided. So far it is performing very well, a powerful toothbrush that leaves my teeth feeling very clean. It replaces a Farywill brush which served very well, but as a superior feel.”
Thank you for your great feedback, Marcus! We’re so glad to hear you're enjoying the quality and performance of your new toothbrush. It’s fantastic that it’s giving you that clean feeling and has a superior feel compared to your previous brush. We truly appreciate your support and are happy to hear it’s performing well for you!
Thank you for your feedback Caroline! We're so happy to hear you're loving your new toothbrush. It’s great that the small brush heads are making cleaning easier and gentler on your gums. Appreciate you taking the time to share your experience!
Thank you, Zishan, for sharing your feedback! We're so glad to hear you're happy with your Sonic toothbrush and its amazing battery life. Your satisfaction means a lot to us, and we're thrilled it's working well for you!
Thank you, Marie, for sharing your feedback! We're so glad to hear you're enjoying the Sonic Pro toothbrush and our toothpastes. It’s great to know that both our products and customer service have made a positive impact. We truly appreciate your recommendation!
Thank you Laila for leaving us this lovely 5 star review! We are so happy to hear that you found our customer service team brilliant and are delighted that they were able to help you with the faulty water flosser. We are very grateful for your support.
Hi Julie, thank you for taking the time to leave us a review and we are very sorry to hear that you have not yet received your order. I have passed this matter over to our customer service team who will be in contact with you this morning via email and will resolve the delivery issue for you. We are very grateful for your custom and look forward to delivering your parcel to you shortly.
“This is being used by my Wife who has always struggled with the vibration from conventional electric toothbrushes. So far, she is very impressed and finds the timer and pressure indicators useful. Assuming the experience continues positively, I intend changing my current electric to Oral when I run out of brush heads”
This is a lovely review to read - thank you Nigel for sharing your wife's experience of our sonic toothbrush - we are really happy to hear that she is not struggling with the vibration of the toothbrush and that she is impressed with the timer and the pressure indicators - we also love these features. We are especially thrilled to hear that her experience has convinced you to purchase a Spotlight Oral Care toothbrush. Your custom and support means the world to us.
“Unfortunately I didn't order the correct size but only realised once I'd opened it, so can't return them. Finding the specific details to order replacement heads is a bit of a challenge.”
Thank you Helen for taking the time to leave us a review and we are very sorry to hear that you did not order the correct size replacement brush heads for the sonic toothbrush. I have sent you an email this morning containing a link to the product page for the correct brush heads. Please let our customer service team know if you have any queries.
“Spotlight oral care is a wonderful product, it is so well explained on how to use the toothbrush and the benefits from using this toothbrush is amazing, my teeth and gums are very healthy now, thank you,”
Thank you so much Bernadette for this lovely 5 star review. We are always so happy to hear when customers notice that their teeth and gums appear healthier from using our toothbrush. It is also great to know that our instructions on how to use our toothbrush are transparent and easy to follow. We are grateful for your custom and your support of our company.
“My family has been using these toothbrushes for a few years, and we've generally been happy. However, I've had a toothbrush head break recently whilst putting it into the travel case, and although I have sent multiple emails about this, I've had no response. This is disappointing customer service. I hope to hear back from someone soon!”
Thank you Naomi for taking the time to leave us a review and for your custom - we are grateful for your support. We are very sorry to hear about your recent experience with our product and will resolve this issue for you. My colleague is currently in correspondence with you regarding this matter and will work to offer you a solution as soon as possible.
This is great to hear Jennafer - we are thrilled to hear that you love our products and love that the products arrived the next day. Thank you for your support and custom - we really appreciate it.
Thank you so much for leaving this 5 star rating! We are thrilled to hear that you have found the product brilliant and even noticed a difference after 1 day. We really appreciate your continued support for our products!
