“I like my toothbrush have done from the start but as for the price of the replacement heads they are very expensive and then having to add the overpriced delivery as well is to much nearly £30 quid for free heads is a joke as far as I am concerned too much profit not enough about customer's as allways with all companies profit first.”
Thank you for your feedback Trevor, we're really glad to hear you’ve been enjoying your Sonic.
We regret that you found the replacement brush heads to be expensive - as a company we are always looking at ways to reduce prices for our customers and we regularly place this product on sale via our website and we always encourage customers to sign up to our mailing list to stay updated on the latest offers.
“The toothbrush is great apart from me managing to keep turning it off because I catch the on/off whilst manipulating the brush in my mouth. 4 Stars.
0 stars for mouthwash and whitening toothpaste. The hydrogen peroxide content is, I presume, quickly giving me sores in the sides of my lips. Tried not using it, the sores cleared. Used it again and I had the same nasty problem. FYI I did wash my face to remove any residue but that didn’t help. I’ve now got 4 unusable mouthwash and toothpaste! Not good at all. Only the toothbrush was worth it’s price.”
We appreciate your feedback Jana! We are very sorry that you have had this experience with the mouth wash and this is definitely not the type of experience we would like for you to have. Please reach out to our customer service team at info@spotlightoralcare.com and one our members would be happy to assist.
“Unfortunately I didn't order the correct size but only realised once I'd opened it, so can't return them. Finding the specific details to order replacement heads is a bit of a challenge.”
Thank you Helen for taking the time to leave us a review and we are very sorry to hear that you did not order the correct size replacement brush heads for the sonic toothbrush. I have sent you an email this morning containing a link to the product page for the correct brush heads. Please let our customer service team know if you have any queries.
“The ace for these toothbrushes is their immensely long battery life. It is such a relief to have one where you constantly don't have to keep recharging. I would like a less slippery handle though - if it gets wet, which it does with me, it is hard to manoeuvre. I like their whitening mode which works very well and my only other gripe is that I find their toothbrush heads just a little too soft and they splay earlier than I would like. I wonder if anyone else has this problem? Would you consider a round head?”
Thank you for your detailed feedback Lindsay! We’re thrilled to hear you’re enjoying the long battery life and the whitening mode. We completely understand your concerns about the handle and brush head, and we really appreciate you bringing them to our attention. We’re always looking for ways to improve, so your input is invaluable. We’ll definitely pass along your suggestion about the round head and the handle design to our team.
“Very impressed with it so far. Lttle niggles being the on/off button overly sensitive. A red/green charging light would be better and maybe a rubber strip would give a better grip.
Overall 4.5”
“Big fan of spotlight, my whole family use for years now. I ordered the newest toothbrush but I find the bottom is ever so slightly rounded and because it’s so light it keeps falling over when I try to stand it up. The polish button is a great added option though.”
“Positives . This is great for flossing.i Like the sterilising setting and others .
Negative . The button where you insert the jet tips, is difficult to press and I keep pressing the on button as I grip it !”
Thanks for sharing your feedback Beverley! We appreciate appreciate you for sharing how the product is working for you. I am sorry that you are having issues with inserting the jet tips.
“A little different from my previous Oral-B product, so it will take a little getting used to, but initial signs are positive.Other than that everything is good.”
Thank you for your feedback! We’re glad to hear the initial signs are positive. It can take a little time to adjust to a new product, but we’re confident you’ll love it once you’re used to it.
“Fabulous cleaning results and options of speed. My teeth feel like they been cleaned at the dentist. Small toothbrush head means able to clean back teeth easier. Only small hiccup is its wasy to accidentally turn toothbrush off whilst brushing.”
Thank you for your great review! We're so happy to hear you're enjoying the cleaning results and the speed options. We appreciate your feedback about the toothbrush turning off easily – we’ll take that into consideration.
“First electric brush I've owned so I can't compare but this one is simple to use. I particularly like the brief loss of power prompt to change quadrants as it's not easy to see the illuminated prompt. The minimal magnetic stand is also a good feature.
My only issue is the travel case which is important for me as I travel a lot as the case doesn't easily click shut, the bristle cover doesn't fit on in the case and the body has to be placed precisely to get the case to close. The charger cable doesn't for in the case. But it's not about the case the brush seems excellent, well thought out.”
Thanks for sharing your experience! It’s great to hear the brush is easy to use and suits your needs. We’ll pass your feedback about the travel case onto the team for future improvements. Glad to hear the brush itself is working well for you!
“Overall I like the toothbrush but one thing I think needs improvement is the power button. It's far too easy to switch off while you are in the middle of brushing. In my opinion it either needs to be repositioned so it can't be pressed mid-brush or a different type of switch that is not so sensitive.”
Thank you for your feedback! We're glad you like the toothbrush and appreciate your suggestion about the power button. We'll definitely consider it for future improvements.
“Been using it for 2 weeks now, haven't even charged it yet!!
Took a few times to get used to as I have used an oscisllating one for years.
So far so good.”
“It's a good toothbrush and certainly cleans very well. The only downside is the on/off button which is very sensitive and I find I'm changing the controls when I don't mean to because of the position of it.”
Thank you for taking the time to leave us a review. We're glad to hear that the toothbrush is effectively cleaning your teeth and we appreciate your feedback.
“This is my second sonic toothbrush bought from Spotlight oral Care. The main difference is that this “new” version is supplied with a charging cable only and no plug. A shame that you’re not actually getting a full ready to use kit, unless you already own a spare usb connector plug of your own. A bit mean given the price, which is further pushed up if you have to go and buy a plug!! Also, I read on one of your incoming emails about how to use it that there’s a built in timer on the brush? I don’t have one on mine. Overall, I still really like the build and feel of the brush in use. and This was the reason I bought a second one. Just a bit disappointing that profit has become the goal by leaving out essential pieces of equipment to use it 😫You should definitely address this for other buyers.”
Thank you for taking the time to leave us a review. We appreciate your views in relation to the USB cable and will pass this on to our product and development team. The sonic pro toothbrush comes with a visual quadrant timer, the instruction manual will outline how to utilize this function on the toothbrush.
Thank you Martin for taking the time to leave us this review - we are happy to hear that the water flosser is great to use. If you are experiencing issues with attaching the tank please reach out to our customer service team who will look into this further for you.
