Thank you Martin for taking the time to leave us this review - we are happy to hear that the water flosser is great to use. If you are experiencing issues with attaching the tank please reach out to our customer service team who will look into this further for you.
“Delivered as promised very promptly.
It’s taken me a while to get used to the vibrations in my mouth and generally only use the sensitive setting as I find it tickles too much or the vibrations from the brush body are uncomfortable if it touches your teeth. Maybe this is the same with all sonic toothbrushes. However the results are much better than my old Oral B oscillating brush and feels much much cleaner. I’m getting the hang now of avoiding the brush plastic touching my teeth so I’m happy to continue with it.
One thing I’d like is a travel case but this is not offered on the site for this model. I emailed a few days ago to ask but no reply yet?”
Thank you for taking the time to leave us a lovely review John. It can take a little getting used to when you first switch to a sonic toothbrush but we can assure you that the vibrations no longer feel sensitive after a couple of weeks. We no longer offer the travel case with this model.
“A well presented range of easy to use dental products for home use.
Surely better than paying the exorbitant costs some dentists charge!
No hype, a good website and prompt despatch.”
“I think it's going to be OK for me, though I hated it at first! I'm getting used to how tickly it feels (unbearable the first few times) and how much it makes me drool! However, I do think it's probably getting my teeth cleaner, and doing less damage to my mouth than a regular toothbrush - I'd been having a lot of mucocele and blood blisters, and that seems to have settled down.”
“My first sonic toothbrush was temperamental from the off not holding it's charge, then the on/off button stopped working. The brush was only 3 months old when I contacted customer services. After providing video proof Ornaith quickly sent me a replacement brush.
I have had the replacement brush a couple of weeks now and it runs so much better than the first which must have been faulty. I am very happy with this brush, it provides a thorough clean and holds it's charge for ages.
Customer service was excellent.”
Thank you for your detailed review! We’re so glad to hear that the replacement brush is working well for you and providing a thorough clean. We appreciate your patience, and it's great to know our customer service team was able to assist you quickly. Thank you for sharing your experience!
“Overall my tooth washer ( not correct term) was satisfactory except for the treading on the plastic bottle was difficult to match with the treading on the unit. It takes me a few attempts to secure it properly before using. Otherwise the cleaning of my implants is good. Regards, John Donohoe.”
Thank you John for taking the time to leave us this review. The tank should apply to the device easily - if you are experiencing any issues with the threading please let our customer service team know and they will try to find a solution.
“I enjoy using this toothbrush. It is well-designed and effective. The only negative is the wasteful provision of hard plastic protectors for the replacement heads.”
Thank you for your great feedback! We're so glad to hear you're happy with your toothbrush. We also appreciate your input on the plastic protectors for the replacement heads, and we'll definitely take that into consideration as we continue to improve our products.
“The water flosser is great and easy to use. The UV feature to kill bacteria was the real reason I selected it, my old water flosser started to taste slightly mouldy and didn't feel very hygienic after a while.
The reason I knocked a star off the review is that the base is extremely difficult to attach to the top half, the threads don't seem to line up correctly.”
Thank you for your feedback! We’re glad to hear you’re enjoying the water flosser and the UV feature. We’re sorry to hear about the difficulty with attaching the base, and we appreciate you bringing this to our attention. Please reach out to our customer service team if you'd like assistance, and we’ll do our best to resolve the issue for you!
“Overall I’m very pleased with my Spotlight Pro. There are a couple of little niggles, though. The on button does not stand out from the body and when in use is hard to activate or to see what setting you are using without removing it from your mouth and spraying toothpaste everywhere. The pulse of the brush even in low setting is quite strong and irritates my tongue, but I’ll probably get more used to it.
The unit is a nice slim profile and much easier to keep clean than my previous Oral B brush. I drink red wine and tea and, with a slightly overlapping lower front tooth, it tends to get stained. The efficiency of my brush, with 4 power settings, is leaving me hopeful that it will resolve that problem. I enjoy using the brush.
It would be good if replacement brush heads were available in supermarkets etc. I suspect they are only available on line.”
Thank you for your feedback! We're glad you're enjoying the Spotlight Pro overall. We’ll pass your comments on to the team and appreciate your suggestion about the replacement brush heads.
Thanks for your feedback! We're glad to hear it's going well so far. If you have any questions or need assistance down the road, feel free to reach out!
“I've been using my sonic toothbrush for approximately six months and I'm pleased to say it's easy to use with various settings to choose from. The back of the toothbrush head is designed so it can be used to clean the tongue. The toothbrush head glides effortlessly over the teeth and gums. Sometimes the setting buttons when pressed can inadvertently move to a different setting hence the four not five stars review.”
Thank you for your review! We’re so glad to hear you’re happy with the Sonic toothbrush and its features. We appreciate your feedback about the setting buttons and will certainly take that into consideration for future improvements.
“I ordered the three pack toothpaste (each tube is for a specific need). I've used the first and have recently started on the second tube, The trio provided value for money and allowed me to try the different types to see which I preferred.”
“I've only been using it a week but seems to get the job done. I appreciate it coming with a carrying case. I also like that I haven't had to charge it yet!
I reduced it by one star because the toothbrush plays an audible tone when in use. Very strange. So if people in your household are sleeping, you'll likely not be able to use it since everyone could hear it. I live alone so it's fine but if I didn't I'd have to return it.”
Thank you for taking the time to leave us this review. We are thrilled to hear that the toothbrush is working well for you and that you have not had to charge it yet. We are sorry to hear that you find the toothbrush loud - we will take this feedback on board.
“It’s a great toothbrush. I find the brush a bit small as I had an OralB before and these had bigger brush heads. I love that there is a whitening mode. The timer also stops really abruptly 🤣”
“I bought the bamboo toothbrushes. I find them perfect for me after having jaw surgery as they are soft but still do the job but i dropped a star because the bristles come off too easy..”
“Loving this toothbrush, the smooth feel of it in you hand is fabulous. Within two days a coffee stain I had on one of my front teeth had gone just using the toothpaste. Have yet to use the whitening strips etc as I am so pleased with my cleaner feeling. I would highly recommend.”
