“Hi bought the water flosser with UV light for sterilisation. The first one lasted 3 weeks before the UV light stopped working. I got a replacement in HN and the UV light has once again stopped working approx. 4 weeks later. I'll be asking for a refund this weekend. Not a well made product.”
Thank you for taking the time to leave us a review Richard. We're sorry to hear that this was your experience with the UV Flosser. Please reach out to our team at info@spotlightoralcare.com and we would be happy to resolve this for you.
Thank you Clara for taking the time to leave us a review. We are very sorry to see the delay regarding the delivery of your parcel. We have looked into the tracking and can see that it has been updated today May 12th and will be out for delivery shortly. We look forward to delivering your order to you soon and regret any inconvenience caused as a result of the delay.
Thank you for sharing your feedback. We completely understand that it can take a little time to see noticeable results, and we appreciate your patience.
If you have any questions or need tips on how to get the most out of the product, feel free to reach out to our customer service team at info@spotlightoralcare.com.
Hi Julie, thank you for taking the time to leave us a review and we are very sorry to hear that you have not yet received your order. I have passed this matter over to our customer service team who will be in contact with you this morning via email and will resolve the delivery issue for you. We are very grateful for your custom and look forward to delivering your parcel to you shortly.
“sadly used only once as the vibration is too intense for us , gave us nerve pain , didn’t like the oval head , and didn’t feel like our teeth were getting a clean”
Thank you for sharing your experience with us Andy. We’re really sorry to hear that the experience wasn’t comfortable for you—that’s certainly not what we want for any of our customers. Sensitivity to vibration can definitely vary from person to person, and we appreciate you giving it a try. If you're ever looking for guidance or have any questions, our team is always happy to help. Feel free to get into touch with us for further queries at info@spotlightoralcare.com.
“I bought new brush heads recently with the hope that the main battery component of the product would continue to work as it is supposed to. However, the toothbrush stopped working altogether, despite attempting to charge it numerous times.”
We’re really sorry to hear that your toothbrush has stopped working, especially after you’ve just replaced the brush heads. This definitely isn’t the experience we want for our customers. Please reach out to us at info@spotlightoralcare.com, and we’ll be happy to help troubleshoot the issue and assist you further.
“The product is good but customer service is bad. My order never arrived and I'm still waiting for someone to get back to me about a replacement order.”
Thanks for your feedback Hannah! We apologize for the delay in response. Someone from our customer service team will be reaching out to you shortly to assist with having this resolved.
“I may be using it wrong but I see no benefit to it. The water goes everywhere. I am very disappointed with it. I’m not trying to be critical but I said I would be honest when the review request came.”
Thank you for your feedback. Our UV Flosser can take a little while to get used to. If there is anything we can help you with, please reach out to our customer service team and they would be happy to advise further!
“I order 1No Pro and 2 No. Sonic, however the charger for the Pro is faulty. Customer service over phone is very lacking. I called several times, however it went unanswered and i left a voicemail as per the message and left request for a call back. received no such call. Filled in the online form and have still not received a response. i have also sent an email with order details, however that was recently and just before the weekend. I'm without battery on the pro charger, so can only review that it seems good, however don't think the price justifies it. yet to see.
Also, tried to order a spare charger to then deal with issue later on, however out of stock, so there doesn't seem to be any forward planning.
I also think the shipping times are excessive.
2 star due to above.”
Thank you for your feedback! We understand your concerns about the price. We offer discount codes and sales throughout the year to help make our products more affordable.
“i get more solicitation for reviews than actual replies from CS.
my first Spotlight no longer holds any battery charge after just over 2 years. i only replaced it bc i had a bunch of brush heads i didnt want to waste.
I ordered a new one, which never arrived. it's now been over a week since i alerted the Spotlight team to the issue, and my replacment has not even shipped. it's stuck on Label Created for two days. no one has replied to my queries about the status.
responses are often >24 hours. if i ever get my replacement i will be using it until the brush heads are finished and moving to another brand.
very unimpressed.”
Thank you for your feedback. Our customer service team endeavor to respond to all customer queries as quickly as possible and we're glad we were able to resolve your issue. We truly appreciate your patience and understanding!
“I bought one of those kids toothbrushes for my son before Christmas but it stopped working even when we charged it and now it keeps going off for n it’s own”
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with the toothbrush. Please reach out to our customer service team and we would be happy to resolve this issue.
“I was really looking forward to trying this toothbrush due to the good reviews but unfortunately I am disappointed :(! I feel like the toothbrush doesn’t clean my teeth as well as my previous one. I have even looked up how to use the toothbrush correctly incase it was myself that wasn’t using this right but unfortunately I just don’t feel like it does the job and I have had to revert back to my previous electric toothbrush.”
“Review re water flosser
So disappointed I might as well just rince my mouth out with a glass of water.
Anticipated a finer higher powered precision jet of water to aim between teeth.
I ordered as do love the toothbrush bought earlier this year. But really regret spending money on the water flosser.”
Thank you for your feedback, and we're sorry to hear you're disappointed with the water flosser. We strive to provide high-quality products, and we regret that it hasn't met your expectations. If you'd like assistance or have any questions, please don't hesitate to reach out to us.
I’m really sorry to hear about the issue with your toothbrush. A member of our team has already reached out to assist you further. We’ll make sure to resolve this as quickly as possible! Thank you for your patience.
Thank you for reaching out, and I’m sorry to hear that the replacement brushes you purchased don’t fit your Sonic brush. A member of our team has reached out to you now.
“I brought my spotlight toothbrush a few years ago I wasn't aware there was two type of toothbrush head available now same colour blush pink . The New toothbrush head is to short for my electric toothbrush so I have to order again that's £ 20 down the drain . If I had known about the two sizes I would not be a low score.”
“This is the second time I have purchased the wrong heads for my toothbrush. I really don’t see the need to have different fittings for every product. Very frustrating and not cheap. It would encourage my decision not to buy this brand.”
Thanks so much for your review. A member of our team has reached out to address your concerns. We’re working to resolve the issue with your order. Thank you for your patience.
“I was disappointed that just because we opened, and didn't use, the brush great that the returns was not accepted. I believed this eased against the law.
The support team were responsive abs helpful but the rules were very disappointing.”
Thanks so much for your review. I'm truly sorry to hear about your disappointment regarding our return policy. I understand how frustrating this must be, and I appreciate your feedback. While our policy does have certain guidelines, we strive to be as transparent and fair as possible. If there's anything else we can assist with or if you have further concerns, please let us know. Your satisfaction is very important to us.
“Had high hopes for this having read good reviews but after trying to persevere for a few days I've given up. I've had electric toothbrushes before but the high pitched buzzing sonic action on this brush was so uncomfortable it bought tears to my eyes every time I used it even on sensitive setting, to the point that I actually dreaded using it!
For me, turned out to be a waste of money.”
Thanks for your review. I’m truly sorry to hear that you’ve had such a difficult experience with our toothbrush. We appreciate your feedback and understand how frustrating it must be to not get the comfort you expected. If you’re open to it, we’d be happy to explore potential solutions to improve your experience. Please let us know if you would like to discuss this further or if there is anything specific we can do to assist.
