“i can't give you any feedback because i haven't received any goods yet. my order was placed a long time ago and i haven't received anything.
best regards”
Hi Antonio, we appreciate you taking the time to share your thoughts, although we're disappointed to learn of your less-than-ideal experience. A member of our Customer Service team has contacted you via email to delve into your concerns and endeavor to rectify the situation promptly. Your feedback is invaluable to us, and we're fully dedicated to ensuring your contentment.
Thank you for sharing your feedback with us Debbie. We're sorry to hear about your less than satisfactory experience with our service. We understand the importance of receiving your order promptly, and we apologise for any inconvenience caused by the delay. We are aware that a member of our Customer Service team has been assisting you via email to provide further assistance and keep you updated. We're committed to ensuring your satisfaction and will do our best to rectify the situation as quickly as possible. Thank you for your patience and understanding as we work to make things right.
Thank you for your feedback. We apologize for any inconvenience you experienced. We'll work on improving our delivery speed, tracking system, and customer service. Your input helps us enhance our services. Regarding the product, we appreciate your insight and will consider it for future improvements.
“Bought based off of reviews online( I know they always biased but where else you get reliable information from...)
Arrived well enough but initially the power ability was well below par of competing toothbrushes, ie Phillips sonicare ect. Like not even close to it.
Hugely disappointed.”
Thank you for sharing your feedback with us. We're sorry to hear that the toothbrush didn't meet your expectations in terms of power compared to other brands. We strive to provide the best experience possible and appreciate your honest review.
“Always special offers online making you think you are making a good deal but then you see same products in different retailers and they are always cheaper than the special online offers....”
Thank you for sharing your feedback with us. We're sorry to hear that you're feeling disappointed with our pricing. We always strive to offer competitive prices and value to our customers. We've taken note of your concerns and have reached out to discuss this further. If you have any other questions or suggestions, please feel free to reach out. We appreciate your support.
“Sadly no change ongoing. There is a marginal improvement right after removing strips. I then brush with Spotlight toothpaste but within an hour whitening goes.”
Thank you for sharing your experience with us. We're sorry to hear that you haven't seen the results you expected. Consistency is key with whitening, so we recommend continuing the treatment as directed. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help!
Hi Kadi, thank you for taking the time to leave us a review. Your feedback is important to us, and we're very sorry to see your order has arrived to you damaged. Our Customer Service team has already contacted you via email to assist with any issues you may have encountered. We truly value your input and are dedicated to resolving any concerns to ensure your satisfaction.
“Although the purchase arrived swiftly, I am disappointed that the on/off button is positioned in such a way that, when it use, if is all too easy to be switched off, or turn the mechanism to another setting.”
Hi Theresa,
We value your feedback, and we're disheartened to hear about your dissatisfaction with our product. Our Customer Service team has reached out to you via email to address your concerns promptly. Your input is crucial to us, and we are committed to making things right to ensure your satisfaction.
“These tips are for the older model. You can’t buy a set of 3 standard tips for the new model but rather have to buy a mixture of different tips. Calling them “classic” was not obvious enough that they did not fit the newer model. Similar reviews have been left 6 months ago and spotlight have not addressed the issue despite a reply saying that the feedback would be taken into account.”
Hi Carl,
We appreciate you taking the time to share your thoughts on our product, although we're disappointed to learn of your less-than-ideal experience. A member of our Customer Service team has contacted you via email to delve into your concerns and endeavor to rectify the situation promptly. Your feedback is invaluable to us, and we're fully dedicated to ensuring your contentment
Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“Product is far too expensive - both initial purchase and replacement heads. Cleans OK but no better than a brush at half the price. In addition, the base unit I have has no identifying marks so it was hard to know which replacements I needed. Spend £20 on the wrong ones.”
Hi Paul, thank you for taking the time to send us your feedback. We are very sorry to hear you are unhappy with the price of our replacement heads. Our packets of replacement heads have been designed to last 9 months per purchase and our team do their best to have great deals on for our customers as often as possible. I will make sure to pass your feedback on to our team for review as we can always improve and your feedback is truly valued. Please don't hesitate to reach out to us any time, wishing you a lovely day!
Hi Leah, thank you so much for taking the time to share your feedback about Spotlight Oral Care. We truly appreciate hearing about your experience, and we value your honesty.
Please pop our customer service team an email to info@spotlightoralcare.com and we can advise further on this for you!
Thank you for your feedback! We apologize for any inconvenience caused. Please reach out to our customer service team to arrange a return or exchange for the correct brush heads that suit your toothbrush size. We appreciate your understanding and look forward to assisting you further.
“I Don't rate this toothpaste Don't see any difference I prefer colgate whitening toothpaste it actually work ,I wouldn't buy this at full price I just paid delivery”
Thank you for taking the time to leave us a review Katie. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat.
“Ordered replacement brush heads, they were the ones for older tooth brushes, had no idea they had been
modified ,so didnt fit, had to open to see if right fit, because of this could not have a refund, was offered a small discount as I had ordered incorrect ones, there was no information to support this change, so very annoyed, have npw bought a new sonic toothbrush elsewhere and am very pleased with it .”
Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with our replacement heads, please don't hesitate reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and advise further.
Hi Jordan, thank you for taking the time to leave us this feedback. We are very sorry to hear you have yet to receive your order, this is not our normal standard. Please don't hesitate to pop our CS team an email or a Whatsapp at a time that is convenient for you and we'll get this sorted as quickly as possible. Anything you need, please do let us know.
“Controls are a major problem; need to turn it on whilst the nozzle is in the mouth and in so doing cannot see which light is illuminated. Water emanating from mouth during operation goes absolutely everywhere and too easy to manhandle and change the mode during operation.
Very poorly designed.”
Thank you for taking the time to leave us a review R. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
Thank you so much, Gianluigi, for taking the time to provide feedback on Spotlight Oral Care! We really appreciate it and we apologize for the frustrating experience. I'm sorry to hear about your disappointment. Please contact our support team, and we'll work to address your concerns promptly.
“Hello,
I have yet to receive my purchase and when tracking my order number CA404150633IE it seems like nothing has happened since December 8th?! I hope to receive it before December 24th since both of the products are Christmas presents. With that in mind, it is difficult to rate the product.”
Thank you for taking the time to leave us a review Carina. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with delivery, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“First pro after charging for 3+ hrs all 4 mode lights stayed on, contacted you and you said it should not do that, you sent me another one, that does exactly the same, also every picture I've seen the toothbrush head sit right down onto the main body mine does not see photo, have contacted you again awaiting your reply”
Thanks so much for your review James. I apologize for the inconvenience you've faced with our product. Our customer service team is currently reviewing your query, and they will be in touch with a solution shortly. Thank you for your patience as we work to address and resolve these issues promptly.
