Thanks so much for your review Ian! We're glad to hear that you think the product is okay, but we're sorry to hear that you weren't impressed with the packaging. We appreciate your feedback and understand your concerns about unnecessary expenses. We'll definitely take your comments on board as we look for ways to improve our packaging without sacrificing the quality of the product. Thanks again for your honest feedback👍
Thank you for taking the time to give us your feedback Euan. We are sorry that the items you ordered have still not arrived and we understand how frustrating that can be. Our team are now investigating with the courier and will have your order with you as soon as possible!
“The product is not bad.
The price on the site ??? 120 Euros
With the 35% discount @78 Euros it is just under the price at my local pharmacy ... 88 Euros.
that does leave a bad taste in your mouth.”
“Asking for a review yet 11 days after ordering the product still hasn’t arrived. In that time they have managed to bombard me with their marketing emails!”
“I like the toothbrush but it doesn’t originally come with too many replacement heads. Then it’s £20 for three heads each time. A but more expensive than the standard Oral B ones. Not sure if I’d purchase again or refer this brand.”
“The toothbrush works well. I have two significant criticisms that influence my review. First the print in the instruction booklet is too small for old eyes. Second and more important the charging is only through a USB plug which means it has to be done outside the bathroom at least in the UK. A two-pin plug on lead would have been much more user-friendly. I have raised this direct with no response so presumably the manufacturer doesn't care, hence few stars”
Hi Victor, thank you for getting in touch and taking the time to share your feedback with us!
I would like to advise that our Sonic Toothbrush is not like other electric brushes where it must be returned to the charger base after each use - it can be charged overnight outside the bathroom and then left off the charger for up to 70 days of battery life - it can stand up on its own in the bathroom without the charger base.
We will most definitely feed back your review to our team and if there is anything else we can do to help please do not hesitate to let us know!
“Over priced and packaging is good but a bit OTT. I do not think these should be sold as a teeth whitening products. I have spent a lot of money with Spotlight. Teeth whitening strips, whitening mouth wash, whitening pen, whitening toothpaste. I stupidly purchased the whitening light system. After hundreds of pounds I'm no further a head. The marketing is excellent as it convinces idiots like me to spend money. Save your money until you can afford to get it done at a Dentist surgery.”
Thank you so much for leaving us your feedback, we really appreciate you taking the time to let us know about your experience. We apologize for not living up to your expectations when you purchased our LED system. We are always trying to improve our products so will ensure to pass on your comments regarding our packaging!
Your feedback is extremely valuable to us and we hope to use it to make improvements and deliver a better experience for our customers. We would be happy to assist further if you would like to reach out to our customer service team via info@spotlightoralcare.com ❤
“After 4 notifications of delivery still not received it 3 days later. First time with them but not any good reviews till I get the parcel
Mon 6th March still no delivery, how easy is it for a refund?”
Thank you for your feedback, Thomas. We appreciate you taking the time to let us know about your experience and we apologize that your order has not yet been received. We understand how frustrating this must be, and our team has advised they have reached out to the courier to resolve this issue for you and have been in touch. Again, we sincerely apologize for what happened, as we strive to make sure all of our customers have a positive experience. All of us at Spotlight Oral Care value your feedback, and we appreciate your loyalty.
