“Love the products (I have the Sonic Pro Toothbrush, Water Flosser and Whitening kit) but find their marketing tactics really annoying. Prices and offers constantly changing, I get bombarded with more than one text message every day with the latest offers, often selling something I have just bought at an even cheaper price. I would buy from them again but hope they change their marketing tactics”
Thank you so much for your kind words! We truly appreciate your support and look forward to continuing to provide you with top-quality products. Happy brushing! 😊
“Great customer service
I had ordered the wrong replacement heads for my toothbrush. When I phoned to check which ones I should have ordered I was offered the correct ones at a much reduced rate and I got them in the post a few days later.”
Thank you for your wonderful feedback! We're so glad we could assist you in getting the correct replacement heads at a great price. We strive to offer the best customer service, and it's fantastic to hear your experience was a positive one. If you ever need anything else, we're here to help!
“Lovely quality toothbrush (Sonic Pro) and very stylish too. Beautifully packaged with lots of accessories to try as part of the starter kit. I've not really experienced the full whitening effect just yet but I will continue to use the variety of whitening accessories and hopefully I will start to see a difference.”
Thank you for your lovely review! We're so glad to hear you're enjoying your Sonic Pro toothbrush and the starter kit. It's great that you're exploring all the accessories, and we hope you start noticing the whitening benefits soon. Keep us posted on your progress, and if you need any tips or assistance along the way, we're always here to help!
“Great product and service. It would be 5 stars except I did not know you were using Amazon for shipping. As i had not ordered anything from Amazon I took all their communications as potentially fraudulent. Possibly it is stated somewhere but I didn't see it.”
Thank you for your feedback! We’re thrilled to hear you’re happy with the product and service. We apologize for the confusion with the shipping communications, and we’ll make sure to highlight this more clearly in the future. We appreciate your understanding and value your support!
Thank you for your feedback! We're glad to hear that you find the brush okay. We understand your preference for a rotating brush, and we truly appreciate your suggestion. We’re always looking for ways to improve our products and will take your input into consideration.
Thank you so much for your lovely review! We're thrilled to hear you love your Sonic Toothbrush and that you're gifting one to your hubby for Christmas. We hope he enjoys it just as much!
Thank you so much for your kind words about our toothbrushes! We’re thrilled to hear you love them.
We understand that international shipping can be costly and slow at times, and we appreciate your feedback. We're always working to improve our service and hope to offer better shipping options in the future.
Thank you for your feedback Robert! We're so glad to hear you're happy with the product. We apologise for the inconvenience caused by the delivery timing - This is certainly not the standard we aim to provide.
If there's anything else we can assist with, please don't hesitate to reach out!
Thank you for your feedback Martyn! We're so glad to hear that our aftercare service met your expectations. We're sorry for the inconvenience caused by the return, but we truly appreciate your understanding. If there's anything else we can assist with, please don't hesitate to reach out. We’re here to help!
Best regards,
The Spotlight Team
Thank you for your feedback! We're glad to hear that you love the toothbrush for kids. We apologize for the inconvenience regarding the out-of-stock heads and appreciate your patience. We're working to ensure they're available soon. If you have any other questions or need assistance, please let us know!
“Brush is great but I think you could say more in the instructions about dental hygiene. Which settings to use when. How often to clean tongue and so on.”
Thank you for your feedback! We're glad you love the brush. We appreciate your suggestion and will consider adding more detailed guidance in our instructions.
To address your points:
Settings: The "clean" mode is great for daily brushing, while the "whiten" mode is designed to target stains. The "sensitive" mode is best for gentle cleaning.
Tongue Cleaning: We recommend cleaning your tongue once a day, using the brush's lower setting or a tongue scraper.
If you have any other questions or need further advice, feel free to reach out!
Thank you for your positive feedback! We're thrilled to hear you're enjoying your toothbrush and that it meets your expectations. We appreciate your support! We will take into account your feedback on the price of our brush heads. We really appreciate it.
“This is my first time with a sonic tooth brush and so far so good. It has three settings, sensitive, white and clean. I have more than a few sensitive teeth but using it on the full clean setting doesn't cause any problems. It looks stylish, sits nicely in the hand and my teeth feel clean after brushing. Too soon to tell if it slows plaque build up which is the main reason I bought it. The only slight downside is that on full power it's like brushing your teeth with an angry bee in your mouth.”
“Loving the clean feeling after brushing. Love the timer effect. Takes a while for me to get used to such a vibration sensation on your teeth & gums. Find myself hitting off the other buttons while brushing which is annoying, maybe there's a trick I'm missing to avoid this by holding the handle differently? Very happy I made switch to electric & support a local business.”
Thanks for the review! We're happy to hear that you're enjoying our product. Please reach out to our customer service team if you need any further help with your toothbrush.
