Thank you, Marie, for sharing your feedback! We're so glad to hear you're enjoying the Sonic Pro toothbrush and our toothpastes. It’s great to know that both our products and customer service have made a positive impact. We truly appreciate your recommendation!
Thank you Laila for leaving us this lovely 5 star review! We are so happy to hear that you found our customer service team brilliant and are delighted that they were able to help you with the faulty water flosser. We are very grateful for your support.
Hi Julie, thank you for taking the time to leave us a review and we are very sorry to hear that you have not yet received your order. I have passed this matter over to our customer service team who will be in contact with you this morning via email and will resolve the delivery issue for you. We are very grateful for your custom and look forward to delivering your parcel to you shortly.
“This is being used by my Wife who has always struggled with the vibration from conventional electric toothbrushes. So far, she is very impressed and finds the timer and pressure indicators useful. Assuming the experience continues positively, I intend changing my current electric to Oral when I run out of brush heads”
This is a lovely review to read - thank you Nigel for sharing your wife's experience of our sonic toothbrush - we are really happy to hear that she is not struggling with the vibration of the toothbrush and that she is impressed with the timer and the pressure indicators - we also love these features. We are especially thrilled to hear that her experience has convinced you to purchase a Spotlight Oral Care toothbrush. Your custom and support means the world to us.
“Unfortunately I didn't order the correct size but only realised once I'd opened it, so can't return them. Finding the specific details to order replacement heads is a bit of a challenge.”
Thank you Helen for taking the time to leave us a review and we are very sorry to hear that you did not order the correct size replacement brush heads for the sonic toothbrush. I have sent you an email this morning containing a link to the product page for the correct brush heads. Please let our customer service team know if you have any queries.
“Spotlight oral care is a wonderful product, it is so well explained on how to use the toothbrush and the benefits from using this toothbrush is amazing, my teeth and gums are very healthy now, thank you,”
Thank you so much Bernadette for this lovely 5 star review. We are always so happy to hear when customers notice that their teeth and gums appear healthier from using our toothbrush. It is also great to know that our instructions on how to use our toothbrush are transparent and easy to follow. We are grateful for your custom and your support of our company.
“My family has been using these toothbrushes for a few years, and we've generally been happy. However, I've had a toothbrush head break recently whilst putting it into the travel case, and although I have sent multiple emails about this, I've had no response. This is disappointing customer service. I hope to hear back from someone soon!”
Thank you Naomi for taking the time to leave us a review and for your custom - we are grateful for your support. We are very sorry to hear about your recent experience with our product and will resolve this issue for you. My colleague is currently in correspondence with you regarding this matter and will work to offer you a solution as soon as possible.
This is great to hear Jennafer - we are thrilled to hear that you love our products and love that the products arrived the next day. Thank you for your support and custom - we really appreciate it.
Thank you so much for leaving this 5 star rating! We are thrilled to hear that you have found the product brilliant and even noticed a difference after 1 day. We really appreciate your continued support for our products!
“Excellent service as always!
Brilliant customer service and helped to sort out an issue with my daughter toothbrush.
Fantastic products which all my family use and will continue to. I can't recommend them enough 🌟”
Thank you so much for sharing your experience Jennifer! We are thrilled to hear that you have found the service you received excellent and you were able to get the issue resolved with your daughter's toothbrush.
We truly appreciate your continued support.
“sadly used only once as the vibration is too intense for us , gave us nerve pain , didn’t like the oval head , and didn’t feel like our teeth were getting a clean”
Thank you for sharing your experience with us Andy. We’re really sorry to hear that the experience wasn’t comfortable for you—that’s certainly not what we want for any of our customers. Sensitivity to vibration can definitely vary from person to person, and we appreciate you giving it a try. If you're ever looking for guidance or have any questions, our team is always happy to help. Feel free to get into touch with us for further queries at info@spotlightoralcare.com.
“I really like Spotlight Oral care products. I’ve been using one of the toothbrushes and toothpastes for over a year and have noticed a massive difference. My only complaint is the delivery of the items. I bought 3 toothpastes and 3 brush heads this time around and the items came in a bag. Each of the boxes for the toothpastes were crushed. It’s quite poor and not the first time this has happened. Disappointed in that regards but the products are really good.”
Thank you so much for sharing your feedback with us Elizabeth. It is amazing to hear that you have noticed a massive difference since using our products. We’re truly sorry to hear about the packaging issues with your recent order. That’s not the experience we want to deliver, and we truly appreciate you bringing it to our attention. Please feel free to email us at info@spotlightoralcare.com so we can look into this further and make things right.
“Amazing toothbrush! Very quiet and gentle, charge lasts for a good time and looks attractive. I've been using electric toothbrushes for over 20 years and this is definitely the best one yet.”
We are so glad to hear that you are so impressed with your toothbrush Claire! It is great to hear that you find this one the best in the last 20 years! Thank you so much for leaving this amazing review!
“Have only had toothbrush ten days but so far am very pleased. It is gentle but seems to leave teeth really clean. I love the fact that it doesn't need charging very often.”
We really appreciate you leaving this great review Kate! It is great to hear that you are so happy with your new toothbrush and find it doesn't need to be charged very often! Thank you so much for your continued support!
“We ordered a kids toothbrush at Christmas and it had stopped charging , the girls at Spotlight customer service were excellent to deal with and sent us a new toothbrush asap, excellent well done to the team
at spotlight.”
Thank you so much for sharing your experience Martina! We are so glad to hear that you are happy with our customer service team! We really appreciate your positive review!
“My electric toothbrush was getting very old and unreliable so after seeing an advert for Spotlight Oral Care I decided after reading the reviews to give it a go.
I decided to go for the pro electric toothbrush, and I'm very happy with it my teeth feel very clean and I like the fact that the electric toothbrush head is similar to a normal toothbrush head not round like some are. Also a bonus was the free toothpaste which is very pleasant, I have put two people I know onto this as I think they will see the difference as I have thankyou.”
Thank you so much for your wonderful feedback Julia! We're so happy to hear you’re enjoying your new Pro electric toothbrush and that it's making a difference in your dental routine. We also appreciate you recommending us to others—it means a lot to us! Thanks again for your support, and we're thrilled you're loving the toothpaste too!
“I bought new brush heads recently with the hope that the main battery component of the product would continue to work as it is supposed to. However, the toothbrush stopped working altogether, despite attempting to charge it numerous times.”
We’re really sorry to hear that your toothbrush has stopped working, especially after you’ve just replaced the brush heads. This definitely isn’t the experience we want for our customers. Please reach out to us at info@spotlightoralcare.com, and we’ll be happy to help troubleshoot the issue and assist you further.
“I wanted to move from manual brushing to automatic brushing. I wanted the best product on the market without damaging my gums. I purchased this electric toothbrush only 1 week ago and see already a very good result. My teeth are fully clean, and only 2 minutes 3 times daily is needed.”
Thank you for sharing your experience Cloe! We’re so glad to hear that you’re already seeing great results after just a week of use. It’s fantastic that the 2-minute sessions are working so well for you!
