“I am having problems with the kids toothbrushes?! the cheetah isn’t turning on even though it’s been charged
and the monster one is constantly buzzing of its own accord and it’s hard to turn off it !
eventually stops of its own accord but then starts back up buzzing again very disappointed with them and now have to go back to normal toothbrushes which I not happy about doing for my 2 little ones as they are at the age that they need proper good toothbrushes to help them with help to learn how to clean their teeth properly.”
Thank you for letting us know! We very regret that this occurred with your toothbrushes we definitely do not want any of our customers to experience this kind of thing. Could you please to contact our customer service department at info@spotlightoralcare.com, and a member of our team would be happy to help.
“This was a replacement brush as the first one wouldn’t charge. Worked great until it needed charged and then this one did the same again. Very frustrating.”
Thanks for your feedback Laura! We are very sorry that this has happened with your toothbrushes and for any inconvenience this may have caused. Please feel free to reach back out to our customer service team at info@spotlightoralcare.com.
“The replaced tooth brush does not charge . After been replaced due to the fact that the original toothbrush randomly turned on but not at the time you wanted to use it .”
Thanks for your feedback MS L. We are very sorry that you had this experience with your toothbrush and for any inconvenience this has caused. Please reach out to our customer service team at info@spotlightoralcare.com and one of our team members would be happy to have this sorted.
Thank you for sharing your feedback, and we're truly sorry to hear about the charging issue with your Kids Cheetah Electric Toothbrush. We understand how frustrating this must be. Please feel free to reach out to our customer service team at info@spotlightoralcare.com, and we'll be happy to assist you in resolving the issue as quickly as possible. Your satisfaction is important to us, and we want to ensure you’re happy with your purchase.
“My five year old was very happy with her toothbrush. Unfortunately it has stopped working it won’t charge and prior to not charging it would turn on randomly.”
Thank you for taking the time to leave us this review. We are sorry to hear that your daughters toothbrush has stopped working. We would recommend that you reach out to our customer service team who would be happy to assist you with this issue.
“I gave this to my daughter for her birthday at the end of December. It worked great for the first 2 weeks. Since then it is turning itself on at numerous times during the day and night and very annoying at night as it wakes us up. I’ve tried recharging it and I can’t take out the battery. Very annoying. I will contact customer service also but very disappointing as I myself have the sonic brush for a couple of years and have no problem with it.”
We’re really sorry to hear about the issues you’ve been experiencing with the toothbrush. If you haven't done so, please reach out to our customer service team, and we’ll do everything we can to resolve the issue for you as quickly as possible. Thank you for bringing this to our attention, and we appreciate your understanding!
“Bought 2 of these, both started turning on randomly during the day and waking us up at night. Got replacements for both and the same issue happened again, in the end I got refunds for both”
