“Warning ⚠️
Please read reviews prior to purchase as I did not and now we have a child’s electric toothbrush with no tooothbrush heads. Why you ask, because they do not fit ! They were the only option in the kids section for toothbrush heads so i presumed they would fit but no. Very disappointed customer.”
“Thank you for the recent order received. Unfortunately I bought the wrong toothbrush heads for the kids toothbrushes as they have battery operated toothbrushes and I bought the electrical heads in error.
Is it possible that I can exchange them please?
Kind regards
Bernadette”
Thank you for reaching out! A member of our team has contacted you regarding your request to exchange the toothbrush heads. We’re here to help you with the exchange process. If you have any further questions, feel free to let us know!
“Ridiculous. These DO NOT FIT THE KIDS TOOTHBRUSH! Need to get them all replaced but out of stock. Description totally misleading. One person replied ‘sorry you ordered the wrong heads!’ Er, no I didn’t. Your description is incorrect!”
Thank you for your message, and I apologize for the confusion. It seems the replacement heads you received are indeed for kids' electric toothbrushes, and it appears there was a mix-up with the model. A member of our team will reach out to you shortly to help sort this out.
Thank you for your feedback! We’re glad to hear you find the product to be of good quality. We apologize for any confusion regarding the suitability for a child's toothbrush. Your insights are valuable, and we’ll take them into consideration for future improvements. If you have any further questions or need assistance, please don’t hesitate to reach out!
“The kids replacement heads did not fit the kids spotlight electric toothbrushes. I will be sending them back. Very frustrating that there’s not just one size or is it a ply to make you buy more toothbrushes?”
Thank you for reaching out and sharing your concerns. I understand how frustrating it can be when the replacement heads don’t fit the toothbrushes. A member of our team has already reached out to you regarding this issue. We want to ensure that you have a seamless experience with our products. If you have any further questions or if there's anything we can assist you with, please let us know.
“I'm sure these are fine in themeselves, but they didn't fit our 'Childrens' brush, as apparently 'kids' and 'childrens' are different. I think Spotlight could do with some better more descriptive naming.”
Thank you for your feedback. We're sorry to hear about the confusion. We'll definitely look into making our product descriptions clearer to help avoid this issue in the future. A member of our team has reached out to you now.
