“I was extremely disappointed with this product also it broke within 6 months of use. the vibration feature would not stop and kept going off randomly.”
Thank you for taking the time to share your feedback. We are extremely sorry to hear about your experience and the issue with the vibration feature failing within six months.
We take quality control very seriously, and we understand how frustrating it is when a product stops working correctly, especially when an issue like continuous, random vibration occurs. This is absolutely not the quality experience we aim to provide. I will reach out to you via email so we can get the issue solved. -Tina-
Hi Louise, thank you for taking the time to leave us a review. I have looked into your issue and can see that our customer service team have resolved the matter for you. Thank you for your custom and support - Jacqui
“Gorgeous little toothbrush. Battery life is unreal and it definitely makes brushing my two year olds teeth a lot more fun. Excellent value for money, thank you Spotlight for another great product!”
Thank you so much for your wonderful feedback Claire! We're delighted to hear that you’re enjoying the toothbrush and that it’s making brushing time more fun for your two-year-old! It’s great to know the battery life and value for money have impressed you too. We really appreciate your support and are so happy to be a part of your family's routine. ~ Breanna
“Excellent service. I contacted Spotlight to let them know the toothbrush Santy had given my son had stopped charging. Without delay they posted out a brand new toothbrush”
We really appreciate your feedback Rosalie! We are happy to learn you had a good experience with our customer service team and that we were able to resolve the issue.
“I'm on my second replacement of this toothbrush. I bought it in good faith to support an Irish company the same time that I purchased Braun Orla B toothbrushes for my older children. I find it cheap, faulty and if it lasts more than 2 weeks I will be surprised. I'm really disappointed.”
Thank you for your feedback, and we're truly sorry to hear about your experience. Our team has reached out to you via email regarding this issue, and we hope to resolve it promptly for you. We're committed to making this right and appreciate you bringing it to our attention. We look forward to hearing from you soon.
“I am having problems with the kids toothbrushes?! the cheetah isn’t turning on even though it’s been charged
and the monster one is constantly buzzing of its own accord and it’s hard to turn off it !
eventually stops of its own accord but then starts back up buzzing again very disappointed with them and now have to go back to normal toothbrushes which I not happy about doing for my 2 little ones as they are at the age that they need proper good toothbrushes to help them with help to learn how to clean their teeth properly.”
We appreciate you informing us! We very apologize that this happened with your toothbrushes, and we certainly don't want any of our customers to go through this. Please email info@spotlightoralcare.com to reach our customer service department; a representative will be pleased to assist you.
