Thank you for your review Hazim! We’re glad to hear the product works well and that everything went smoothly with delivery. We really appreciate you taking the time to share your experience. ~Breanna
“I absolutely loved this toothbrush when I first received it and was so excited to try it out. I ordered this in August, it is now September, I have only charged it twice so far as it lasts long. But ever since the second charge, it’s not working properly anymore :( The third light of the toothbrush seems to always be on even if it’s not on the third setting. It keeps flashing red randomly for a long period of time (it’s not even on charge in the video) Today would be the third time charging it and the first two lights aren’t blinking, this is the first time it’s doing this (they’re all meant to blink during charging) .. I’m disappointed:/ hopefully I can get a refund or a new one lol”
We appreciate your honest feedback Rachel. We are really sorry to hear about the issues you’re experiencing with your toothbrush we completely understand how disappointing this must be, especially after loving it so much at first.We see that you’ve reached out already, and a member from our team has requested your details so we can quickly organise a replacement for you. We want to make sure you have a fully functioning toothbrush as soon as possible. ~Breanna
Thanks for sharing your input Stephanie! We are happy to learn you had a good interaction with our customer service team and that your issue was resolved.
“I am in love with this toothbrush, it is so good on my teeth, I always feel so fresh and clean in the mouth after using it. I also love the extra products I purchased after the toothbrush like the Spotlight tooth paste, the whitening powder and the mouth wash, it all feels so refreshing and nice. I also am in love with my name on the side of it, I think it looks cute and handy as everybody knows who's toothbrush it is at all times. I love the magnet charger and the lovely travel case which is so handy for me as a person who travels alot.”
Thanks so much for your feedback! We’re so happy to hear you’re loving your toothbrush and all the extra products. It’s great that everything feels refreshing and works perfectly for you, especially with the travel case and the personal touch of your name!
“I used to have the older model and got the sonic pro to replace it. I have to say I am sorry I didn’t get the same one again, the pro isn’t as good as the original.
It’s not as powerful and cuts out for no reason, not when the red light is on either.
I would buy the original again though I was happy with that one.”
Thank you for taking the time to leave us a review - we really appreciate your custom and support. If you feel that the product is not performing please reach out to our customer service team who will troubleshoot any issues you face with the toothbrush and offer you a solution.
