“Came in a reasonable time following online order, but the packaging wasn't appropriate, so the individual boxes were crushed which was unfortunate as they were gifts. Luckily they were for family so I could explain.”
Thank you for your review, Nicola. We appreciate you taking the time to review our product, and we are sorry that the packaging was not up to our usual high standards. We will look into this further to ensure the issue is not repeated. We are glad that the heads were eventually received in time and by family, as we understand the disappointment if they had been gifts.
Thank you so much for your review! It's great to hear that you've had the best toothbrush experience with our product and fast service. We greatly appreciate your feedback!
Thank you for your 5 star rating of our Sonic Toothbrush Replacement Heads! We're so glad to hear that you received it quickly. We appreciate your review!
“Due to package being damaged I have scored a 3. Very disappointed as product bought as a gift and it looks as though product wasn't checked before being packed to be sent to myself”
Hi Mary, Thank you for taking the time to leave us a review. We appreciate your custom and support. We are very sorry to hear you have had a negative experience with one of our products, please reach out to our CS team at customerservice@spotlightoralcare.com and we'd be delighted to chat and get this sorted for you as quickly as possible!
“I don’t know why these brushes are so expensive? I bought the t brush for my daughter last Christmas after reviewing them and the reviews were good but if I’d researched price of replacements I wouldn’t have purchased. Yes the brush is good but cost of replacement heads prohibitive.”
Thanks so much, Rosemary, for your kind review! We're so glad that you experienced a noticeable difference and that the product met your expectations. We are committed to continuously providing superior customer service to ensure our customers have a positive experience. We always appreciate when customers provide us with feedback, as it helps us to improve and guarantee a great experience for future customers! Let us know if you have any questions or concerns, and we'll do our best to help you out.
