“I was highly disappointed I ordered all new heads for myself & the children & when they arrived they did not fit ! Almost €60 wasted had to throw them out as they are of no use to the toothbrushes I have , very misleading I thought all the heads fitted the Sonic electric toothbrushes, very very disappointing as I’ve been a customer for the last number of years & spent a lot of money on your products.”
We appreciate you taking the time to share your thoughts on our product, although we're disappointed to learn of your less-than-ideal experience. A member of our Customer Service team has contacted you via email to delve into your concerns and endeavor to rectify the situation promptly. Your feedback is invaluable to us, and we're fully dedicated to ensuring your contentment.
Thank you for your feedback. We're glad to hear you're happy with the product. We understand your concern about the shipping cost and appreciate your input.
“It is not obvious on the product page what fitting this head has. The model I have has a flat section bayonet fitting. This has a round fitting and is not compatable.
Obviously my error but incredibly annoying all the same and a waste of money”
Thank you for bringing this to our attention. We apologize for any inconvenience caused. We'll work on making the fitting information clearer on our product page to prevent such misunderstandings in the future. If you need any further assistance, please don't hesitate to reach out to us.
Hi Anne,
We're so sorry to hear that the replacement heads you received don't fit your toothbrush. Please feel free to reach out to us at info@spotlightoralcare.com anytime for assistance. We'll do our best to help you find the correct replacement heads or address any other concerns you may have. Thank you for bringing this to our attention.
