Thank you Jacqueline for taking the time to leave us a review. If you are experiencing any issue with the product please reach out to our customer service team
“The heads don’t seem to fit the sonic toothbrush model from about 2-3 years ago. This results in the base of the toothbrush being exposed to moisture dripping down from the toothbrush head which no longer fits correctly. I have noticed black mould forming. So disgusting!! I am going to ditch my Spotlight Oral care toothbrush for another brand of electric toothbrush that I can actually buy properly fitted replacement heads for. And preferably in-store too, had to order these heads online because nowhere seems to stock them in-store anymore….”
Thanks so much for your review Rachael. I am so sorry for the frustration this has caused. A member of our team has reached out to you now. We will get this sorted for you now!
“Unfortunately I recieved totally different replacement heads! I like your products , but in Latvia there aren't replacement heads,so it's really bad:(( I think, if you sell some device you must also to provide the customs all necessary accessories for using! In Riga it's possible to buy it only in Stockmann shop, but there aren't anymore. I spent my time and my money by waiting your delivery , but result is null!”
Thanks so much for your review. I’m very sorry to hear about the mix-up with your replacement heads and understand your frustration. We strive to ensure that all our customers receive the correct products, and I apologize for any inconvenience this may have caused.
A member of our team has reached out to you to assist with resolving this issue. Please let us know if there’s anything more we can do to help.
