Thank you for sharing your feedback Zoe, and we’re sorry to hear that the Water Flosser with UV Steriliser hasn’t met your expectations. We aim for all our products to provide a great experience, so we take your comments seriously.
If you’d like, our Customer Support team at info@spotlightoralcare.com would be happy to provide tips to help optimise the device’s performance or discuss possible solutions. ~Suzanne
“Despite giving the device a lengthy charge its delivery appears poor and weaker in action in comparison to its predecessor. The UV is an excellent addition however.”
Thank you for your feedback and for highlighting both the strengths and the concerns with your Water Flosser with UV Steriliser. We’re glad to hear you appreciate the UV feature!
We’re sorry that the delivery feels weaker compared to the previous model. If the performance doesn’t improve with a full charge, please reach out to our Customer Support team at info@spotlightoralcare.com
so we can investigate further and ensure your device is working as it should. ~Suzanne
